I appreciate the convenience of this Walgreens location as a downtown resident; it's nice to have…read moreone within walking distance. However, the spotty customer service makes me hesitate to recommend it at all. I've been here numerous times and experienced really rude and unprofessional service (e.g. I've personally been and seen others be judged and berated at the photo counter when picking up items "late" i.e. within a week or less of placing the order). Sometimes customer service has been nice or fine, though (e.g. one time the photo department called me when they found my photo order, which I appreciated - since when I went to pick it up the first time, they didn't find it). I return here for the location only, but I wish for a more consistently cordial (if not friendly) and efficient experience.

The Downtown Nashville Walgreens…read more In my estimation, this is the one and only Walgreens in Downtown Nashville that is accessible to Broadway. Disparate from other Walgreens that I am familiar with in major tourist centers, this location is underwhelming for alcohol and souvenirs. With regards to this review, I am using "The Daniel. S Yelp Real Time Feature" where I write from my first-hand journaling experience. "June 24, 2025: We are bound for Walgreens. Walking through the Assembly Food Hall we cut off some of the uphill climb up John Lewis Way that is bothering Dad's knees. Now walking up John Lewis Way we are passing by the historic Woolworth Theater and what looks like a Theater District. At the crest of the hill, we step inside the only downtown Nashville Walgreens. At least the only one I am familiar with near Broadway. This store is "blah" in comparison to the Walgreens that I am familiar with in major cities such as Las Vegas, Chicago, San Francisco,and Denver. Their Nashville caps are overpriced and fail to strike me. They fail to carry the bullet beer (24 ounce cans) that I want to pick up for the hotel room. However, they have cold beverages and snacks that my Dad and Brother are buying. I am headed to Starbucks for my beverage. Toi, who rings up my Dad and Brother, is a friendly and personable Cashier. When we return to the what looks like a Theater District along John Lewis Way, being empty handed of purchases allows me to photograph the Woolworth Theater." My "Real Time Yelp First-hand Feature" elucidates that the Downtown Nashville Walgreens deserves Three Stars.

I'm adding a star because this place is always clean, organized, and the staff is friendly. It…read morewould otherwise get 1 star--why? I have made multiple appointments over the course of two years at the walk-in clinic section of this specific Walgreens, for different vaccine shots. I made my appointments online, filled out my paperwork (digitally), and selected my time and requested service. The majority of the time when I then showed up for the appointment, the staff in the pharmacy had no idea who I was or why I was there. I always had to fill out the paperwork again. But worse, on many of those occassions I was told the shot wasn't available at all--this happened for different vaccines (a Hep series, a COVID booster, etc.). Why I was allowed to select that vaccine and that time when they didn't have it in stock makes no sense. I understand their stock may be in short supply or running late, but if I make an appointment more than a week in advance for a service your website says is available then take time out of my work day to make my appointment only to be told I need to go home and try again by phone on a future date? At minimum, a text alert or call to let me know I needed to reschedule before the time of my scheduled appointment would be greatly appreciated. The automated system usually texts and emails me 3x+ to remind me, can it not tell me to reschedule? The staff either doesn't have access to their online scheduling and information system or they don't check. On a day I was actually able to get the shot I showed up for, it took another 30 minutes because they had to fill out everything I'd already done online and figure out how to "schedule" a vaccine. I've also gotten stuck on a phone alert from this location telling me a non-existant refill (e.g. a refill for something I don't have a refill for) is available. Note--I went to another Walgreens less than a 20 minute drive from this one, in Nashville, a day after I was unable to get a shot here and having completed the paperwork online and selected a time, I arrived--they printed my forms out, had me sign once, then gave me my requested shot. I'll keep going there instead of this location.

Did a mobile pickup through the pharmacy drive-thru. Workers were kind and efficient, I will…read morecontinue to go to the pharmacy for future purchases!

A very nice pharmacy. Selection of non prescription items small. Great staff. Honor most…read moreinsurance. Fast service.

Great customer service! Can call in refill or drop it in over night box. Everybody polite, knows…read moreyou by name. So glad I don't use WalMart anymore...my insurance company wants me to go to a "big box" pharmacy that will anle to accept mail in prescriptions but I said, "no". I like the personal service. Our town is all about caring...and they do their part.

I was sick and needed a COVID test because relatives were scheduled to come over. I made an…read moreappointment through the Walgreens website and got my test at 10:30am the next day. The wait at the pharmacy drive-thru was minimal, and the pleasant pharmacy employee walked me through the whole procedure with grace and good humor. Within two hours the results were emailed to me. There was no charge for anything during the process. I'm not sure there has ever been an experience more deserving of a five star review.

My first time shopping at this store, very clean store and friendly cashier too !read more

I just swapped my prescription over here from Walgreens. My doctor writes my prescription for three…read moremonths at a time but my insurance only covers it if it is filled one month at a time. Walgreens would not let me fill it one month at a time. Walmart had no issue with doing this. Instead of paying $60+ at Walgreens since they couldn't fulfill it one month at a time, my insurance now covers it 100% and I pay $0.00 since Walmart was so nice and can do it one month at a time. Sticking here for my prescriptions!

John Hollis is a premiers compound pharmacist who has created the most amazing and well priced skin…read morecare line I have ever used! I LOVE their products and can't recommend them highly enough! Perian S.

I have been using John Hollis Pharmacy as my compounding pharmacist for years. There is no one…read moreelse I would trust to compound my medications. The staff is always friendly and accommodating, my medications are always compounded and ready in a timely manner, and I know the quality is second to known. Wonderful family owned pharmacy that I would recommend over and over.

EVERYTHING!! The man doing intake needs to find another job. He made me wait 5 hrs for 1 script…read morethat was in the system. He was just being a jerk and telling me it wasn't there after the doctor had called and verified that it was there two hours after I sat there and waited on it. I've never had more poor customer service anywhere in my life.

There is something seriously wrong at this location! Prescriptions take way too long to get filled,…read morecars are always lined down the parking lot, and the place is a mess!! They literally have prescriptions on the floor!! CVS corporate really needs to come look at this place. There are some nice employees, but I can't imagine how miserable their jobs are!! The electronic checkin is one step in the right direction, but the back pharmacy processing is beyond inefficient!! They are right across from the hospital/ ER and an urgent care clinic. You would think when the ER/ Hospital/ Urgent Care calls in a script they would get it filled asap so someone leaving the ER/ etc. doesn't have to wait for an hour for their script! This place is a complete disaster!!

This Walgreens, located at the corner of Cool Springs Boulevard and Mallory Lane in Franklin is…read moreyour standard Walgreens location for the most part. The one thing that does separate them from the others I have visited in the city is the level of service. I work in the area, so I normally pop in here for small things to and from the office with my recent drop by being to pick up a few photos I had printed. The photo counter was staffed, which was a surprise honestly. He was nice and quickly gave me my photos. I went to the front to ring up, and the cashier was positive and friendly throughout the process. The store can be a bit of a mess on occasion, which seems to be the theme for Walgreens honestly. Always seem to be stepping over items or moving unmanned stocking carts out of my way. Overall, solid Walgreens location that I have no issues utilizing!

The Walgreens pharmacy at White Bridge and Charlotte consistently is late filling orders and will…read moreget information worng. Please avoid this one

This Walgreens sits at the corner of Greenfield and Gallatin, just across from Kroger. It is your…read morestandard Walgreens location. I am a frequent supporter of the other big pharmacy brand, but swing in Walgreens when the need aligns with convenience, which is normally this location. My latest visit was after a PT appointment in search of some tape and braces for my elbow. I found what I was after tape wise, and while they had a brace, it was a bit pricier than I was willing to spend. The store, interior and exterior, could use some TLC conditionally. Inside was clean, but the parking lot needs some attention. Service is okay. I wouldn't classify it as friendly, but neither rude. Somewhere along the lines of "meh". Overall, this location is a choice out of convenience. When needed, I don't mind swinging by.

Terrible customer service in the pharmacy! Completely under staffed and just an overwhelming…read moreattitude of indifference as well as a feeling of being a nuisance. The new staff members that work the counter are somewhat incompetent. Sad. I've lived here 20 years and this location has gradually declined to what it is today.

Everything in the store is overpriced and they're refusing to price match to their own online…read moreprices. I will probably never shop at a Walgreens again since I can just order from Amazon at 1/3 the price.

I have been to this Walgreens twice. My first experience was wonderful. My second time was…read moredisappointing, as it was closed. Let's get to the positive experience first. This store is super close to the hotel where I'm staying. It takes less than five minutes by car. I came here to get some beverages. I ended up getting a twelve-pack of Diet Dr. Pepper. This store has everything you need. Fake nails? Yep. Shampoo? Sure. Advil? Yes. Sugar-free candy? Definitely. I was in the hair care section. There were two women getting hair dye. One was on the phone and abruptly left. Her offspring had swallowed something toxic, so she told the person on the other line to call 911. The other woman followed suit. I hope that everyone is fine. It was so unexpected to hear. This drugstore had a lot of plushies. It had Disney pride plushies. There were along a bunch of Squishmallows. Everything made me happy. I went to the checkout to pay for my items. I had a man help me. He was friendly. I entered my phone number to take advantage of discounts. I paid with a credit card. The transaction was smooth. My second visit was at around 10:40 pm on my birthday. I wanted to grab a bite to eat. Nothing major. I wanted a snack of some sort. The local Taco Bell was closed. I came to this Walgreens, and it was closed, too. The reason why I was disappointed was that this drugstore is supposed to be open 24 hours a day, according to the sign outside. It shuttered at 10 pm and was scheduled to reopen at 8 am, according to another sign. Bummer. It's a good drugstore. If you do get the munchies late at night, you are better off finding a different place in case it decides to shutter early. (225)