Seriously fantastic service. Called them after my car wouldn't start with a suspected starter…read moreissue, panicked since I was only about a month out from an accident that had required major repair at another shop out of state. Despite their busy schedule they accepted the tow in, and told me they'd get back to me by the end of the week (it was a Tuesday). By Wednesday, I was driving out of the lot with no fee. The battery had died and they recharged it and gave me a call right away, and assured me they checked other systems to be sure there were no errors. Car is running great, and I can't thank the folks here enough! Definitely my first call for any car trouble in the area. Note: they take all cars but specialize in Honda/Acura, so absolutely make note if that's your car brand.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

This place was great. Not my normal spot as out live out of town. Blew a tire on the bypass and…read morethey were packed. Ordered a new tire and had it ready the next day. Highly recommend.

They replaced the timing belt & AC compressor on my wife's car…read more last summer. A fairly big job. A year later, everything is still running fine. Competent mechanics & completely upfront. I highly recommend Finleys.

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

I am so grateful for Matt, Bill, and all the other amazing mechanics at By Word of Mouth! I had…read morebeen quoted $1400 (at the other auto shop that shares this lot) and was told I needed several things I didn't need. Matt and his team took my car in the very next day, charged me less than half the price and only did what was required for safety inspection rather than try to upsell me. Their work ethic and honesty truly speaks for itself! Thank you so much, Matt!

I went the 1st day to get my brakes done ...after he looked ha said they were fine for awhile…read morelonger so sent me home spending nothing. I came back to have another issue looked into and it's a bit more challenging than anticipated but I thrilled that I now know what is wrong and how to go about the repair. Often information for the right price is priceless. Outstanding service from friendly, efficient , well trained staff. I'd recommend THIS Meineke to everyone but it seems everyone already knows. So get there very early it's first come first served.

Went to Meineke to have the exhaust manifold studs and gaskets replaced on a 2003 F250 V10 which is…read morea common problem. Price was high at $3052 because they said they had to extract 8 of the studs. 1 year later and RIGHT AFTER THE WARRANTY RAN OUT, we had an exhaust manifold leak while towing on vacation. My husband took it apart after arriving back home and found the first bottom hole on the manifold was drilled incorrectly and crooked with the broken stud left in the hole and the new stud cut and ground to a point at the end in order to try in make it stay, also the second hole on the bottom of the manifold was broke and the stud was not removed, with the new stud cut short in order for it to supposedly work. Which is where the leak came from. Two heli coils was installed only on easy to reach ones. But, two other studs were cut short because they didn't extract the old ones. Piss poor service and quality for an overpriced job that wasn't done correctly, THEY LIED. Stay away and save money with a quality service center.

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

EXCELLENT service, assistance, explanations, and help. Summers was recommended by a long term local…read moreresident when we moved here--best recommendation ever! The only auto service I use. To explain: twice work was recommended on two different family cars by different auto centers, and the recommendations seemed odd and very expensive. We went to Summers for a "second opinion." Summers has saved us literally thousands because the work was not needed at all as everything was in fine working order. In the second case it was only brake pads (not a transmission) that needed replacement. Really.

Great service Very fair pricing Nice people, They got me in right away, replaced timing belt, motor…read moremount and oil change, for a Very Fair Price. I highly recommend them.

Taking my cars there for years. Noticed a recent dropoff in quality over the past 1-2 years. We…read morepaid for a car service and only got oil change. Both cars didn't have coolant added; one engine blown. People seemed nice, but trust is gone.

I was told the computer needed to be replaced on a 2007 Jeep Wrangler that had a few cylinders…read moremisfiring. After a very lengthy wait of however many days and delays a technician from Richmond was called to this place to tune a different year, make and model's computer they got off the internet. A brand new one costs at most $400 and I was billed $1,000. I had to ask some nice secretary to help me pay $20 of this outrageous highway robbery in order to make my way home that night. Shortly thereafter this bad tune seized the engine of a perfectly good V6. I would avoid this place if you don't want to find yourself up the creek without a paddle.

Very communicative and responsive. I waited while I was getting the work done. The waiting area…read moreis a little uncomfortable and tight. It's a busy shop though and comes highly recommended

I had a state inspection, tires rotated, and oil change done in a short amount of time for an…read moreunbeatable price. The folks there are very accommodating and friendly. This is my first choice for auto repair and maintenance.

Clean, accurate, fast service. Our whole family takes our vehicles there. No appt needed for state…read moreinspections.

terrible company . paid 375 for diagnostic and didn't get diagnosed what was wrong . then while…read morewaiting for a tow truck these people had my vehicle towed away 8 day after payment and without notice. shade ball company would not recommend to anyone. going to courts Monday and will be reporting to bbb as well . awful

When one takes a car to a shop and says I think there is something wrong with the transmission,…read more one would most likely expect to hear that yes there is something wrong.!!! Guess what !! Steve said there wasn't a thing wrong with the transmission. I just wasn't use to 8 shifts or whatever vs old car having 4 or 6. WHAT A BLESSING AND TRULY AND AN HONEST PERSON!!! I am an old woman too and could very easily had been taken advantage of the situation!!! Thank you, thank you!!!

I had my vehicle towed to this site, its been a while ago, but I need to review this for others. I…read morecalled them and they told me to tow it in. Once it was there they said they do not rebuilt the transmissions on these, and that I would need to buy one from them. I decided to source a used transmission on my own which I did. Ok, so after I got the vehicle back, and drove it for some time, I started to feel a thumping vibration, always after I've drove it for a bit. Then it starts to get worse and worse. I take it to another shop because AAMCO said the work was not under warranty and they were doing me a favor since I sourced my own transmission. The new shop told me I was missing heat shielding between my driveshaft and exhaust pipes. Sure enough there are several missing and the heat completely destroyed both drive shaft flex plates, drive shaft center bearing, transmission mount. I'm lucky the heat didn't melt the transmission electrical connections. I'm also missing all the hardware that would hold the heat shields on. But wait, it gets worse!! They left several bolts holding the engine to the transmission completely lose and hanging out, maybe a few threads holding them in. Very poor workmanship, attention to detail. I'm sure they found the heat shields laying around and nobody contacted me. Do NOT go to this business if you value your vehicle. WOW!!