I started using Finley's because I was tired of the Honda dealer doing me wrong. Finley's was okay…read moreat fist. But recently I went in for an oil change. The lady at the front desk said I was "required" to use synthetic oil. When I questioned that (I'm a bit of a car nut), she said I should look it up on the internet or my service manual. And she went ahead and wrote up my work order for synthetic oil (which BTW costs twice as much as regular oil). So I went home and looked it up. Nowhere does it say synthetic oil is required. In fact, it can be bad for older cards (it finds leaks). In fact, it is not even recommended. Sites will tell you the benefits (such as longer between oil changes, better gas mileage), but never any mention of being required. When will companies learn that tricking a customer increases their revenue for that one day - but will lose them future business when the customer goes somewhere else from now on. BTW the sticker they put on the window (to remind me of my next oil change) still said only 5,000 miles - not the 7,000 or 10,000 that is usual for synthetic oil Good night Finley's. Good night moon.

Generally nice folks to interact with. I came in for a new serpentine belt on a 2007 Saab 9-5,…read morewhich they did for $215. They replaced a brake light bulb that was out at no extra charge (without asking but that's ok with me). They also added 2 quarts of oil (for $15) without asking, but that's not an unreasonable price for needed oil so overall it was a good experience.

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

I am so grateful for Matt, Bill, and all the other amazing mechanics at By Word of Mouth! I had…read morebeen quoted $1400 (at the other auto shop that shares this lot) and was told I needed several things I didn't need. Matt and his team took my car in the very next day, charged me less than half the price and only did what was required for safety inspection rather than try to upsell me. Their work ethic and honesty truly speaks for itself! Thank you so much, Matt!

Went to this place for an oil change and this is what i got, they put the wrong filter on it and…read morenow it leaked all over my brand new driveway. Was not able to tell first because was rainning the last few days but then my truck started to make knocking noices and dashboard was showing the oil symbol. Had to take a day off to fix it my self and now they dont want to be responsible for nothing. BE AWARE OF THESE PEOPLE DONT TAKE YOUR VEHICLE THERE THEY ARE INCOMPENTE

I gave a good review in the past. I later realized parts were missing from my car. Dust covers,…read morepins for covers and screw caps over my valve cover gasket and other otems were missing. Some type of disposable packaging was left on my valve cover gasket. My motor eventually died. I now have a car that I will not take to this place.

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

EXCELLENT service, assistance, explanations, and help. Summers was recommended by a long term local…read moreresident when we moved here--best recommendation ever! The only auto service I use. To explain: twice work was recommended on two different family cars by different auto centers, and the recommendations seemed odd and very expensive. We went to Summers for a "second opinion." Summers has saved us literally thousands because the work was not needed at all as everything was in fine working order. In the second case it was only brake pads (not a transmission) that needed replacement. Really.

Great service Very fair pricing Nice people, They got me in right away, replaced timing belt, motor…read moremount and oil change, for a Very Fair Price. I highly recommend them.

Taking my cars there for years. Noticed a recent dropoff in quality over the past 1-2 years. We…read morepaid for a car service and only got oil change. Both cars didn't have coolant added; one engine blown. People seemed nice, but trust is gone.

We've been looking for a reliable, honest mechanic for our two vehicles in Charlottesville for a…read morecouple of years now. Used to go to one of the chain places at Seminole Trail and Rio Rd intersection but change in ownership there has driven that place into the ground. So . . . we read the reviews for API and decided to give it a try for an oil change on our Outback. Very satisfied! They were friendly, quick and reasonably priced. Cost a bit more than the '"Drive-thru' oil changers but not by much and I'll happily pay more for a real technician who knows cars and takes pride in their work vs the low-paid gen x-er working at the drive thru oil change place who spends more time looking at his phone screen than he does at the car. If you're tired of getting quasi-scammed at other car repair/maintenance places in town, API is trustworthy and fair. WE'll be coming back for sure.

I had a state inspection, tires rotated, and oil change done in a short amount of time for an…read moreunbeatable price. The folks there are very accommodating and friendly. This is my first choice for auto repair and maintenance.

Total Auto Service is excellent!…read more The staff are kind, attentive, and experts in both diagnostics and repair.

Clean, accurate, fast service. Our whole family takes our vehicles there. No appt needed for state…read moreinspections.

terrible company . paid 375 for diagnostic and didn't get diagnosed what was wrong . then while…read morewaiting for a tow truck these people had my vehicle towed away 8 day after payment and without notice. shade ball company would not recommend to anyone. going to courts Monday and will be reporting to bbb as well . awful