I agree with all the other reviewers. I used to live close to here but would always drive further. I don't know how they still have a business honestly! They are very rude, unhelpful and just stare at you the whole time. It's uncomfortable and their store is so small, plus overpriced. I went in there once with my daughter out of the 2x I've been there, she touched the display dye hair loops and they basically had a fit....we just left. Like it's DISPLAY LOOP HAIR!! I will NEVER go to this place again, it's not that serious. read more

Worst store . Literally caught the lady in store watching me..... I felt uncomfortable. I just left without buying anything .... The store has nothing in anyway ! read more

Poor and rude service. The product offerings are minimal and the wig selection is small. The service worker/helper guy/boy had a problem with me touching the display wigs. So, I left and went elsewhere. ...and the store was empty, what does that tell you. read more

UNDER NEW MANAGEMENT!!! This beauty supply is amazing. They will answer any questions that you have about products and they are willing to learn more about what the customers would like to see in the store. It's very neat, organized, variety, and spaced out. You have to wear a mask when in the store which is amazing considering our current conditions. Super nice people and they truly care about the customers. read more

See all

This place was awesome. They are under new ownership as of 7/2020 so any reviews done prior to this date should be deleted or reconsidered. The owners were caring, helpful, engaging, and kind. I found all I needed and more at this store in regards to my alternative hair needs. Lovely people working here with a nice selection of hair accessories, wigs, and supplies! I even found some great beard serum for my husband. :) read more

Charm Beauty Supply - Beautiful HH wig from Wigs Plus in Greensboro. - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

I came in here to purchase a shampoo that is hard to find for a friend. I will not be going back. The staff person on duty was unhelpful and rude, and some of the items were incorrectly marked. I came here twice expecting the customer service to improve the second time, but alas, the same man was there. I have a hard time understanding why this place stays afloat. Never in my life had I ever met someone who has as much disdain for his job. read more

Charm Beauty Supply - Cosmetics & Beauty Supply Near Me - Greensboro, North Carolina

Under New Management! This might have been the best thing to happen to this store. There is now a better selection of items and the customer service has greatly improved! read more

Sometimes time people exaggerate..... but I find total truth in the other postings. I went to this store the owners were arguing and inattentive. We had to ask for assistance. I don't know what has happened to the owner /employee to make them so rude and jaded. I strongly suggest the owner get counseling and customer service training. I am sure they have had issues.... but I did not do anything deserving their disrespect. I wont ever go back but I do hope they get their act together so that others will not have this experience. read more

Worst customer service I've ever experienced. The lady working there harassed me and refused to sell, let alone let me try on a wig. I had every intention of purchasing a wig today, and she treated me like a peasant. I honestly believe she refuse me service because I am white. The way she treated me was borderline criminal. I even asked her why she has a store if she refuses to sell anything...... on top of the horrible customer service, the products they sell are sub par. read more

The service at this store is incredibly POOR, the people there are very rude and they stare you down as you walk through the store--which gave me a very uncomfortable feeling! They never asked if we needed assistance--only giving unfriendly glares. My mother asked to try on a wig but the man attendant was so rude that we walked out without trying on or buying anything! read more

If I could zero stars, I would! Poor customer service. I asked to see earrings and the female (owner, I assume) was rude and told me I couldn't see them. I asked her why not and she said I wasn't allowed to try them on (in her broken English). I told her I only wanted to hold them up to my ear. Then she said, "No, you might want to take." I said, "No, I have money." Then she said, "Everybody has money." By this time, I was furious, had a few choice words, and walked out. This business is saturated. You need to be more personable. If not, go back where you came from and be rude all you like! I can go elsewhere and spend all my money!! Go to UNIQUE HAIR AND BEAUTY SUPPLY on Church Street in Greensboro. They have much more merchandise and are ALWAYS pleasant and willing to help. read more

Rude service. I only spent about 5 mins in the store before I left. Store reminds me of a bodega! I had never visited before so I wanted to browse, compare prices, see their inventory, etc...but apparently I missed the invisible "no browsing sign" Walked in, the lady greeted me. I navigated to their wig selection. One caught my attention, so I picked the head off the shelf & started to inspect it. I didn't take it off the head. The lady yelled something to the man...he then approached me saying "you want to buy wig?" I said..."maybe, I'm just checking it out, I'll let you know...thanks" he huffed & walked away. Disappointed with their selection I continued to browse the store. The man started to follow me around but keeping his distance. The lady was eyeballing me. I then went to the scented oils area. They had to be really old because they barely had a scent. Disappointed again, I continued to browse...the lady asked "can I help you with something?" I replied "no thanks, I'm just looking." Next she said "if you just tell me what you are looking for I could help you." I said "I'm not looking for anything in particular just seeing what catches my eye." She rolled her eyes & gave me this stank look. I then said "look, I'm just browsing, I've never been here before, is that OK with YOU?" She said nothing. I left shortly after. Basically a hurry up and buy or get out place. Pshh! I'll never go back there. read more

One of the worst women I've ever met in my life! Rude doesnt even begin to explain it. Went with a friend of mine today who just recently got diagnosed with cancer and about to go through chemo to take a look at their poor selection of wigs. When we walked through the door the lady and her husband started talking in another language, never speaking to us or asking if they could help in any way. When we did ask about trying on one of the few wigs we were interested in, owner said there was a charge for the hair nets and you had to buy a new hair net every 3 wigs you tried on. When my friend asked if they had summer wigs, the owner turned her back on us and put her hand in the air to say "talk to the hand" and walked off, started talking to her husband in another language again. We immediately headed to the door and I told her how rude she was and that I would be posting a review on Google, she laughed hysterically and said "I no care! I no care!". Go anywhere but this place especially if you're looking for decent customer service and even the slightest bit of compassion. Horrible place and people. read more

If I could give negative stars I would. when I entered the store there was no greetings or offer to assist me. after about 10 minutes the younger man did ask if I needed help. no one else was in the store and they were not busy either. I selected a couple of wigs to try on from the very limited selection on display. They charged me a dollar for a small black knee sock, not even a proper hair net. The older man, who spoke almost no English was very rude and told me "NO TOUCH" ! How am I suppose to try on a wig without touching it?!! The younger man tried to put the wig on, but I needed to adjust it and bring the hair forward and move the bangs out of my face - once again the older man yelled at me " NO TOUCH"!! Which he repeated over and over in such a rude tone. I found one wig that had the cut and style I wanted, but not the color, they did have the color I wanted but it was in a bag and the older man would not remove it for me to look at or try on. I was so fed up with the poor customer service and the rude attitude, I left the store. I told the younger man exactly why I was leaving and let them know I'd be taking my business elsewhere. read more

Rude service. I have been to this store a few times and feel so uncomfortable in there. They are watching you the entire time you are in there as if you going to steal something. I went to make a return for a straightening iron and on my receipt it said no returns on hair or jewelry but when I went to get a refund for the straightener they pointed to this sign that is inside the jewelry case underneath the cash register that says in more detail that only a store credit can be given on returns, which you would not see since it is not posted on the register where you can see it. I will NOT go back there again! Beware!! Take your business elsewhere to someone that actually wants and appreciates your business. read more

I will never step foot into this store again! I thought you should always treat handicap people with a little respect. Customer service was poor in the first place. Second, I had a cane because it was hard for me to stand. I was going to try on a wig and buy a few more things, but the Asian guy that own the store kept brushing me to get up from the seat. The whole time. I tried explaining I'm handicap, and that my friend that was with me know my back is really bad. I have a problem standing. He kept right on. Finally there was a lady asking for help, he couldn't help for brushing me to get up. She said we need a woman up here. My friend said it don't do any good that she doesn't speak good English and don't understand either. So I told the gentleman, that I will carry my business elsewhere and I did go buy a wig elsewhere. I had set one out that I was getting to try on at Wigs Plus but never got the chance due to absolute rudeness. Well they loss me as a customer, my friend was buying one to, loss her as a customer and I am sure the lady that was waiting went somewhere else also. I learned my lesson on that one, I want grace that store ever again. They really should try learning some common courtesy. read more

I cant stress this enough, GREET your customers and potential customers, be pleasant. Seem as if you appreciate the business because it affects your business. This is a place that because its five mins from where i do hair, i go to sometimes out of pure convenience, however most of the time i drive an additional 15 mins across town to another store. Im going to give an example of the customer service as well as the reason this place will not receive my business any longer. I had a client looking for a specific hair. She colored her hair before her appt and i wasnt sure if the store had her color. well, i called. i gave them the exact hair, brand, inch, and color, all he had to do was LOOK. He told me "just come look ". I hung up and called Unique Beauty Supply and they placed me on hold and then asked how many packs i needed , placed me on another short hold and then told me yes they have it and they put it up front for me to pick up. That right there was all i needed to see the clear difference in customer service and customer appreciation businesses can have, honestly the only beauty supply ive been to where i feel very comfortable and know that i can be helped yet not followed is UNIQUE BEAUTY!. I leave this review to hopefully be read by someone that will start to make a change with this business. I wish this business luck, however i wish this business some clarity on how to treat there reason for being in business in the first place, THERE CUSTOMERS! read more