I'm giving them 2 stars because for a higher end jewelry store, they should be a little bit…read morecleaner. There's old tape marks on the walls, stains on the carpet on the floor, and the employees aren't looking like there ready to sell jewelry. Except for the supervisor in the pic (he looks professional). My experience with this store, I bought a ring. It didn't fit, so I had to get it sized (2 sizes down) the lady sent it off and said it'll take 2 weeks. 2 weeks later, we get a call and they said they can't alter a ring 2 sizes down so they have to order a new one, which would take about a month (The lady who sent it off should have known this). Anyways Alicia was very helpful, and got me a new ring in the same size and I only had to wait a couple days. So thank you Alicia.

Went to pick up a ring for my mother and walked to the counter and a younger lady that was the…read moreowners niece says she has to be here and thats illegal what you are doing .I said she called up here and had my name written down to pick it up.So I spoke up and said you are being rude and can be a nicer to customers.So the owner took over and said what I am asking for and doing is illegal and she was getting frustrated to.She said she is my niece and i am sticking up for her.She said would you lose your business if you did something wrong under state guide lines i said yes I would and I do own a business and if I treated customers like that I wouldn't have business or customers.She told me just quit talking you need to bring your mother up there with the updated ticket I said ok.I said you could have been nicer she called me a coward because I was walking to the door and she said I was talking behind their backs thats not business appropriate.I will never go back up there and I say to anyone not to give them your business.

Neat place! Nice people!!…read moreThey have a decent selection of guns & clothing. When I finally move down here, this is where I'll be shopping

I went into Ware Jewelers yesterday to have my wedding ring checked and cleaned. I was greeted by…read moreShay who was very helpful. She had the jeweler check the diamonds and reported that I should have it checked regularly as I might need metal work where the baguettes are located on the band. She cleaned my ring and it's all sparkly again. Thank you Shay and Ware Jewelers for great customer service.

they took my cash deposit and held it for twenty six (26) days. i was calling every day to get my…read moremoney back and after the twenty sixth time i finally blew a gasket and they found it. there's no telling how much longer they were going to jerk me around. worst customer service ever. i wouldn't do business with them if i were you.

I brought an item in to be engraved. When I came back to pick it up the writing was mis-aligned…read more I was so mad I just took the item and went home to cool down over the weekend. I returned to the store on the following Monday and requested that they "make it right" The owner refused to fix it. As far as he was concerned the item was ruined and he did not know how to fix it and since I walked out of the store I accepted it. I had the item re-plated and engraved somewhere else for $60.00.

I was in town from San Francisco to visit family and go diving in the Gulf. Unfortunately, the…read morebattery on my Tag Heuer diving watch died. Crystal Bay Coin and Jewelers was able to replace the battery and remove a link on the watch in addition to resizing one of the rings I had with me in one day! Wish San Francisco had a complete service jeweler like this place!