Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

16 years with direct. I suspended the service for two and a half months. I wanted NFL ticket with…read moreyou Tube tv. Upon reconnecting they doubled my price for three tv's from $115 to $228. I called and they would not budge. I canceled and continued with YouTube tv with all the same channels plus more for $79

I've had Dish Network for years. I called to cancel last month because the bill just got really…read moreexpensive for what I was getting. I had already paid for that month and customer service said they don't refund but immediately turned off service that's been paid for.I was told I needed to send back remotes and modems... they didn't want back the ugly satellite that's on my roof. I got another charge for the shipping and boxes they provided to send back equipment in. When I called and told them that they had a full months of service payments without the service and they are charging me for boxes that I sent back. I want them to come take down there satellite dish. she tells me the closest dealer is in another state and I would have to call them to get it removed. This company doesn't deserve to have any business! I can't stand business companies that rip off customers.

DO NOT RENEW OR USE THIS SERVICE, use the internet apps and…read moreend satellite and cable networks. When was it deemed a requirement to release people from their contract by providing a Death Certificate? they are not the IRS or Social Security office. These people need to be put in their place. Nobody should be demanding proof of death before they release you from responsibility. My parents had Dish for 27 years and had several upgrades to their service over the years. At the time of his death they were in a contract and we asked to return the equipment. They said they needed a death certificate to prove he was gone before they would authorize a box sent out to collect their Hopper and Joeys.' (this is their email) Hello, On 09/26/2025, we received your correspondence. Unfortunately, we were unable to process your request at this time. To research this further, please provide additional information on the account holder to termexemptions@dish.com. To process the request we need to view the necessary documents. Please provide the necessary documents related to your request: - Death Certificate If there are further questions or concerns about this issue, please feel free to contact DISH Network at 1-800-333-DISH. Sincerely, DISH Network My Father died and I am trying to help my mother get readjusted to a new life without him. I do not understand why a death certificate is warranted to end a contract or they would charge a $200 plus fee to cancel the services. Stop paying any type of service that will not just release you when you ask to get out. Why would they turn the screws on you even if you did not have a tragedy?

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

Requested a quote and information about the services, as I was tired of the company I had that…read morewouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have…read moredisappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow.

Spectrum charter... my service doesn't work. I can only record a show at a time. Feels like…read moreComcast 20 years ago

SHOUT OUT to Jonathan, my service technician today! I have 2 Spectrum internet accounts in my…read morehome, one business and one residential. Both accounts took a dump today and Spectrum dispatched Jonathon today. My outside cable literally turned to dust, probably from our Northern Nevada elements. Jonathon was professional and courteous, and knows his internet stuff. After some hard work replacing the outside cable and all of the inner fixings, I was back online, and able to get this review in tonight. Great service and quality! Well worth the price we pay for this little luxury!

We have the TV spectrum APP only with wifi. Every month, prices keep going up. For having nothing,…read moreno movie channels or anything, we are now at a price of $286. We are going to drop the tv app. If no mercy on deals to keep us at a FAIR price, not a communist price, we will keep it. If wifi price is still crap, we are going to try T-Mobile wifi before 100% spectrum termination! Spectrum are price gouging. Not anymore. One week, we are done. Only because we have one thing we are dealing with this next few days. But.... we are done !!!

The store needs better people dealing with customers. Ashton was extremely uncooperative,…read morecondescending to me as a customer, not answering my questions as asked, laughing to my face as I wanted to find out about current deals. I will not choose or recommend this company to anyone, I will look at any other options on the market.

Upgrading my old system and integrating new components were a serious challenge. Bill worked it…read moreout with the vendor, requiring several trips and many hours to do so. Did a great job and very grateful for his hard work.

Just had a man come in from this place claiming to have a work order to fix my direct TV box and…read morereplace my dish (I do not have a problem with my service btw). I have a corporate it happens that they will send repair men out to us when something goes down. Upon further investigating it turns out to be this place was trying to scout my establishment for a quote and estimate(I do not want nor need).His choice to lie to gain a potential customer makes the business feel vulnerable and uneasy . If they man would have just said I would like to do some work for you guys I would have said no and moved on, now I feel a need to write this long review of my very very very brief experiences on this business. -Marcus