This is my experience working for Charter Oak Home Care. Things went well until the office staff changed. Two pay periods with incorrect rates on my paycheck. That was finally corrected, but no one knows how a different rate got entered for part of my hours. Recently my rate was reduced by $3.00 an hour, not one person in the office told me of this change or explained why. Getting my check that pay date resulted in a loss of $120.00. Recently I was assigned to a client to start on this previous Monday, I go to the apartment complex, had to call the office because I wasn't given an apartment number. On going to the apartment their is a live in aide seven days a week and she doesn't know why I'm there. I leave and call the office, I'm now asked if I got the message on the previous Friday ,supposedly telling me that i shouldn't go to this client on Monday it is suppose to be starting on a different day that week. If that was the case why was I given the apartment number when calling the office instead of being told my start date was different and the schedule we all have on our phones also showed me going there on Monday. There have also been times when I've called in for my scheduled shift and in checking back later it's not recorded. I then call the office, they enter my time and tell me again they don't know what's happening. I suppose i shouldn't let these things bother me, after all we're all invited to stop in the office on a date in August for this employer to let us know how the employees are appreciated. read more

In 2013 I gave my review of this company - the response ... "crickets". Now, 5 yrs later, I am receiving an apology?!?!?! UNBELIEVABLE - proof yet again, this company should be in a different business! read more

Just wanted to say how happy there is an agency like Charter Oak Home Care. My mother has been a client for a year and a half. She has some physical limitations ,is blind and 88 years old. My brother and I help with her care, but it's a difficult job to do on your own when you have work schedules and Mom still needs care. We are so thankful to have Charter Oak services, so that along with family involvement Mom is still able to stay in her home. We have had two caregivers in the year and a half and we were very satisfied with both. One was with Mom for about a year and then retired. Mom still has contact with her because they developed a close friendship during her time with her. The new caregiver was just as nice as the first and is very qualified for whatever needs she has. We have also changed her care needs from home care to helping with some personal care needs. Since Mom is also home bound the aides have provided socialization and companionship that is important to her overall well being when family cannot be there. The aides will also notify me if there's a change or concern they have with Mom. I have complete confidence in Charter Oak in matching the right care giver to Mom's needs and have never had any issues. Caregivers have always been reliable and trustworthy, if there is ever a change to their schedule there is always communication between the staff and us. I would highly recommend Charter Oak Home Care Pat G read more