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    Chase Auto Parts

    1.0 (2 reviews)

    Services - Chase Auto Parts

    Vehicle battery testing

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    3 years ago

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    Rack Attack - We appreciate your kind customer service and genuine compassion for others!

    Rack Attack

    (7 reviews)

    Erin Mills

    Was looking for a bike rack attachment for my vehicle and didn't really know much, after seeing…read morethis company, I decided to give them a call and they were very informative over the phone. Gave me all the answers I needed, and seemed more than happy to help me. Once I got to the store, that was still the case. Things were great up until I arrived at home, and realized i was mislead. Now, the reason they are only getting two stars, is because while the service up until purchase was great, the customer service after purchase has been atrocious. I am now over one month past the date of purchase, and have still yet to revive a call back regarding my issue I called in about a week after purchase. When I purchased the roof rack, and two bike racks I was shown how the locks work for roof rack. After being shown, I was clear to ask if it works the same way for the bike racks I purchased. I was told it does. For both securing the bike rack to the roof rack, as well as the lock that comes out of the bike rack to secure to the bike itself. With that information, I didn't ask any further questions about it. Until I go to use the bike lock on the bike rack, and come to realize that I can't lock it because it is missing a lock mechanism? I wasn't even sure what the issue was until I called ANOTHER location and was told that the locks aren't included and that's why it not able to lock my bike to the rack. Furthermore, I came to realize that at any point, someone could have come up to the bike rack and simple removed it from the roof rack along with my bike... NOT HAPPY with the fact that I was mislead, and on top of all that when I call to deal with the issue, I'm ignored. You know what, that deserves one star, not even two. I would recommend not dealing with this location if you have the choice. Other may have had better luck, but I'm not the first person to mention terrible service after spending your money.

    We had bought a Thule cargo box from them years ago and they were great then. Our car has weirdly…read morespaced roof racks and they tried every combo of Thule rack to make it work. This time around we recently discovered that one hinge inside the box had broken and I went to Rack Attack to have it replaced. The guys were fast, so helpful and so friendly! I had such a great experience today that I would never consider going anywhere else for this stuff.

    Chase Auto Parts - autopartssupplies - Updated June 2026

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