Good afternoon everyone,…read more Clay Cooley is known throughout Dallas for its outstanding hospitality and commitment to customer service. Team members like John help create a welcoming environment where customers feel valued, respected, and supported throughout their experience. Their dedication to putting people first is what makes Clay Cooley a trusted name in the community. Thank you.

I have taken my wife's Palisade here for service multiple times and had nothing but great…read moreexperiences. All the service advisors that have helped or answered the phone/text when I reached out where great to work with and very responsive. The manager Adam has been incredible to work with as well, they got a good team!

Went in to find a new car and was fortunate to have their salesman Gio find the best option. We…read moretest drove a few Camrys and ended picking a new car. Gio was able to get me down to a reasonable price and his customer service made me feel welcomed into the dealership. Definitely recommend asking for him because he was super kind and willing to work with you not against you!

Review: Legacy Toyota of Dallas vs. Toyota/Scion Vandergriff in Arlington…read more I recently purchased the exact same tire center cap from both Legacy Toyota of Dallas and Toyota/Scion Vandergriff in Arlington--and I was absolutely stunned by the difference in price for the same part. We're talking about the exact same OEM item, yet the cost at Vandergriff was significantly higher. Help me understand how two dealerships, both under the Toyota brand, can justify charging customers such different prices for identical parts. This is not just frustrating--it's unacceptable. As a loyal Toyota customer, I expect consistency and fairness, especially when dealing with genuine Toyota parts. Legacy Toyota of Dallas has officially earned my business full-time. From now on, I'll be going there for all my service needs, parts purchases, and when the time comes, my next vehicle. Their pricing is fair, transparent, and respectful of the customer. Legacy Toyota for the win!

I will never do business here ever again we bought a car from them in December and have only made…read moreONE payment on it and the motor blew up and they refuse to do anything!!!! And No ya'll can not say ya'll inspect every car because what caused my motor to blow up was a internal belt that should have been changed at 70,000 miles according to my mechanic and that was not done. I am highly disappointed in how y'all have chosen to handle this situation. I am a single mom who doesn't have extra money just laying around and I had to put $600 down to get this car that was supposed to be safe. Then make ONE!!!! Payment on the car and it leaves me stranded. So not only am I out a car because I can not afford to put a whole new motor in the car that ya'll "inspected" ,but I'm out the $600 and ya'll are refusing to do anything to mend the situation.

Brought a Jeep Patriot in November 17 2022, tire rod broke December 2022. Past 30 day warranty…read more Silverstone refused to pay for repairs. 12/30/2022 spent $2,114.65 due to tie rod coming loose and front axle breaking. Being a private company not sure about market capitalization, but I am sure they could cover these repairs to maintain customer service. Second time buyer, Dodge Caliber no issue over 5 years. Never again.

Mrs. Darcy was a great sales lady. she helped with all our needs and got us out in our new car. I…read morelove it and thank her dearly

No stars if I had the option…read more My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything.

I bought a 2018 Ford Escape SEL from Hertz Car Sales. I found the vehicle thru Car Gurus. Ron was…read moremy salesman. He was the absolute best. He even offered me his personal snacks after my blood sugar dropped. Awesome! I really liked Hertz no haggle pricing. There wasn't any upselling or forced buying of any kind. I highly recommend this place for your next "new to me" purchase.

This place sells Lemons and don't fix them. Wjen i bought the car the finace manager ran through…read morethe paperwork so fast. Don't waste your money or bye a Nissan Murano from them, 10 months later the transmission went out, because I'm over 2000 miles of warranty they will not fix, however I haven't had the car for 1 year. They sold me a lemon. Don't waste your money. I wish I could give less than a 1 star. They are in the business of taking your money.

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

I needed to have the LED daytime running light replaced on my car. I called the day before, and…read moreJuan made the appointment for 10:00 A.M. the following day. I arrived a few minutes after 10:00. Juan was nowhere to be found at the dealership. He arrived shortly before 10:30, saying he was on a test drive. He got me in line for service. After waiting three hours, he came and told me it would be an additional 30 to 40 minutes. I questioned the time. He said we are super busy today. I understood, but I had an appointment. After close to four hours, he brought me my key and checked me out. I left at 2:42 P.M. I live approximately 16 miles away. I started with a full tank of gas. I was furious to see they had used approximately 1/4th of a tank of gas. Either someone ran an errand, or they just let my car sit and idle. Both are inappropriate.

I'm absolutely amazed by how they can stay in business…read more.. First, Chris in Service was my point of contact, and he's a great guy. He was helpful and very nice. My daughter's Honda Pilot developed a strange sound. Long story short, I replaced the timing belt (which took me about 4 hours in my garage), which, unfortunately, didn't correct the issue. I determined that a professional Honda service center could troubleshoot the deeper problem better than I could. Today, I was told that to find the problem, they needed to replace the timing belt, and start there. They wanted to charge me $2,300 to change a timing belt! They said it was a 7 hour job. The Honda manual says it's a 2.1 hour job. They also said that if they couldn't get the timing right, then we'd just have to throw away the engine and get a new one. What??? Don't go there. it is my opoinion that they are dishonest and exorbitantly expensive.

Well I've been buying cars off and on at Freeman Honda and everything was ok when I started buying…read morethen I started leasing and ok great then I turned 1 car into a car payment ok Tony did that fine and then 2 weeks later he tells me that my payment to turn my lease into a car payment he said I can get it done and affordable well I said let's do well he comes back telling it's gonna be 430.00 more and he says come back in 6 months and fix credit I'm like wth I'm a great coustomer and he's gonna tell me 400 more because my credit was 585 at 18percent interest when everything is paid on time every time well I got news for this guy I'm gonna by my Hondas at another dealership he obviously didn't take great care of a great coustomer hell I'm in coustomer sales and it was screwed up I would never in my life treat any coustomer like this after all the thousands of dollars I spent I miss the old crew that was their PS you need to recognize good paying coustomers I'm extremely unsatisfied I feel that I was stereotyped very very upset !!!!!

Waited in my car for 15 minutes to get oil changed .. no one ever acknowledged me.. will never go…read moreback. This company needs to learn what customer service means... will never go back. RUDE!!!