Potentially the least hardworking employee core out of every dealership. Your car will always come…read moreback to you a few days later than promised.

Waste of time and lies!!!! They said 99% approved with…read moreco-signer Co-signer drives 40 minutes for bullshit n lies 3 hours wasted HORRIBLE

Other than the amount of time I was there, a few hours, the experience was fine…read more My sales guy John and Mr J were a pleasure to work with, not pushy at all. John was very knowledgeable about the features of my new Kona and setting my Blue Link up. I was able to get the payment, the term, and the amount I wanted for my trade as well as staying hydrated with plenty of bottled water during my time there, lol. I would definitely recommend asking for John Nwabinwe if you come here looking to buy a new car.

Everything was good, definitely will go back. Stanley was great. Everyone is great, environment…read moreand all

Review: Legacy Toyota of Dallas vs. Toyota/Scion Vandergriff in Arlington…read more I recently purchased the exact same tire center cap from both Legacy Toyota of Dallas and Toyota/Scion Vandergriff in Arlington--and I was absolutely stunned by the difference in price for the same part. We're talking about the exact same OEM item, yet the cost at Vandergriff was significantly higher. Help me understand how two dealerships, both under the Toyota brand, can justify charging customers such different prices for identical parts. This is not just frustrating--it's unacceptable. As a loyal Toyota customer, I expect consistency and fairness, especially when dealing with genuine Toyota parts. Legacy Toyota of Dallas has officially earned my business full-time. From now on, I'll be going there for all my service needs, parts purchases, and when the time comes, my next vehicle. Their pricing is fair, transparent, and respectful of the customer. Legacy Toyota for the win!

Went to Legacy Toyota twice last week for air pressure signal maintenance but I received little…read moreservice. The 1st time they put air in my tires but didn't check them. The problem remained and they sent me on my way. The 2nd day I went to Legacy I waited one and a half hours and received no service for my tire.

I will never do business here ever again we bought a car from them in December and have only made…read moreONE payment on it and the motor blew up and they refuse to do anything!!!! And No ya'll can not say ya'll inspect every car because what caused my motor to blow up was a internal belt that should have been changed at 70,000 miles according to my mechanic and that was not done. I am highly disappointed in how y'all have chosen to handle this situation. I am a single mom who doesn't have extra money just laying around and I had to put $600 down to get this car that was supposed to be safe. Then make ONE!!!! Payment on the car and it leaves me stranded. So not only am I out a car because I can not afford to put a whole new motor in the car that ya'll "inspected" ,but I'm out the $600 and ya'll are refusing to do anything to mend the situation.

Brought a Jeep Patriot in November 17 2022, tire rod broke December 2022. Past 30 day warranty…read more Silverstone refused to pay for repairs. 12/30/2022 spent $2,114.65 due to tie rod coming loose and front axle breaking. Being a private company not sure about market capitalization, but I am sure they could cover these repairs to maintain customer service. Second time buyer, Dodge Caliber no issue over 5 years. Never again.

If I could give zero stars, I would! DO NOT CAR SHOP HERE! The entire experience was AWFUL and a…read morewaste of time. Cash paying with $20k with a sticker price of $19k and FORCING you to pay for a "family guarantee" of $2400 is a scam!!!! You lost a sale today. And as for LARRRY- DO NOT DEAL WITH HIM!!! Stephen King was kind, courteous, and excellent at damage control.

I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire…read moredealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work.

I bought a 2018 Ford Escape SEL from Hertz Car Sales. I found the vehicle thru Car Gurus. Ron was…read moremy salesman. He was the absolute best. He even offered me his personal snacks after my blood sugar dropped. Awesome! I really liked Hertz no haggle pricing. There wasn't any upselling or forced buying of any kind. I highly recommend this place for your next "new to me" purchase.

This place sells Lemons and don't fix them. Wjen i bought the car the finace manager ran through…read morethe paperwork so fast. Don't waste your money or bye a Nissan Murano from them, 10 months later the transmission went out, because I'm over 2000 miles of warranty they will not fix, however I haven't had the car for 1 year. They sold me a lemon. Don't waste your money. I wish I could give less than a 1 star. They are in the business of taking your money.

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

This is the second time this month we've brought our family van in for service…read more The first time around David assisted me - he was attentive and very helpful. He ensured that I had a loaner vehicle to get to and back from work. They kept us informed about our vehicle and promptly notified us when the van was ready for pick up. We picked up the van and it was washed. Second time around was for an alignment. Dropped the van off with Mike. He listened to my questions and concerns. Was patient with me while I called my husband on the phone to run some things by him. The guys here take their time and make sure that you are taken care of from start to finish. Great experience so far. Will definitely continue servicing our van here.

I needed to have the LED daytime running light replaced on my car. I called the day before, and…read moreJuan made the appointment for 10:00 A.M. the following day. I arrived a few minutes after 10:00. Juan was nowhere to be found at the dealership. He arrived shortly before 10:30, saying he was on a test drive. He got me in line for service. After waiting three hours, he came and told me it would be an additional 30 to 40 minutes. I questioned the time. He said we are super busy today. I understood, but I had an appointment. After close to four hours, he brought me my key and checked me out. I left at 2:42 P.M. I live approximately 16 miles away. I started with a full tank of gas. I was furious to see they had used approximately 1/4th of a tank of gas. Either someone ran an errand, or they just let my car sit and idle. Both are inappropriate.

Well I've been buying cars off and on at Freeman Honda and everything was ok when I started buying…read morethen I started leasing and ok great then I turned 1 car into a car payment ok Tony did that fine and then 2 weeks later he tells me that my payment to turn my lease into a car payment he said I can get it done and affordable well I said let's do well he comes back telling it's gonna be 430.00 more and he says come back in 6 months and fix credit I'm like wth I'm a great coustomer and he's gonna tell me 400 more because my credit was 585 at 18percent interest when everything is paid on time every time well I got news for this guy I'm gonna by my Hondas at another dealership he obviously didn't take great care of a great coustomer hell I'm in coustomer sales and it was screwed up I would never in my life treat any coustomer like this after all the thousands of dollars I spent I miss the old crew that was their PS you need to recognize good paying coustomers I'm extremely unsatisfied I feel that I was stereotyped very very upset !!!!!

Waited in my car for 15 minutes to get oil changed .. no one ever acknowledged me.. will never go…read moreback. This company needs to learn what customer service means... will never go back. RUDE!!!

These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.