I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire dealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work. read more

No stars if I had the option. My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything. read more

SCAM SCAM SCAM , do not buy the " mandatory family plan ! They lie lie lie to get you to buy a car . Had to purchase the family plan or I wouldn't get the Nissan incentives , which was a total lie! Called to use the so called family plan and was told my scratches had to be less than six inches . Sales person nor the financing guy who did my paperwork never went over the family plan ! Would like to ask MR CLAY COOLEY himself what his version of " Family " means ! I don't see how these people sleep at night knowing how dishonest they are to people . read more

If I could give zero stars, I would! DO NOT CAR SHOP HERE! The entire experience was AWFUL and a waste of time. Cash paying with $20k with a sticker price of $19k and FORCING you to pay for a "family guarantee" of $2400 is a scam!!!! You lost a sale today. And as for LARRRY- DO NOT DEAL WITH HIM!!! Stephen King was kind, courteous, and excellent at damage control. read more

If I could give negative stars, I would. My elderly mother has been a loyal customer of this service department for over 5 years. She recently brought her Murano in because her check engine light was on, and she clearly told Elias, the service advisor, that she needed the issue fixed so she could pass inspection. She's on a fixed income and had saved for months to afford this repair. The next day, they tell us it's the oxygen sensor and quote $1,400. We agreed--because we trusted them. When we picked up the car, the check engine light was still on. It was dark and near closing time, so we paid and came back the next day. Then the story changes. Now they say we need to spend another $1,000-$2,000 to actually fix the issue. At this point, they've already taken $1,400 for a misdiagnosed repair that didn't fix what it was supposed to fix. After weeks of dodging us, we finally spoke with Shawn Pickerin, the service manager, who admitted we were over-promised and underdelivered. Apparently the repair was based on what the tech HOPED would work. Isn't this literal Nissan service center working on Nissans? Why take an old lady's money based on hope? We eventually went to a reputable independent mechanic who actually fixed the issue for $800. If we had gone to him in the first place, we would've spent half of what Clay Cooley was trying to charge us. But we didn't because we had been going to Clay Cooley for years. That trust is what made this sting even more. We asked for a refund or some kind of credit. Despite the obvious mistake and admitted fault, Shawn refused to make us whole. I'm not talking about refunding eveyrthing, he wouldn't even make up the difference even though they'd made $1400 off of my mother recently. No real accountability. No effort to make it right. Now my mom--who should be enjoying her retirement--is having to save up again, this time for legal representation. All because a service department she trusted for years took her money, left the issue unresolved, and refused to take proper responsibility. Clay Cooley's service department scammed an elderly woman on a fixed income and then shrugged it off. That's not just bad business, it's cruel. You lost a loyal customer that day, and this review is just the beginning. read more

DO NOT BUY THE EASY CARE PACKAGE! it's trash! they don't fix anything! true scam. read the fine print!

In the 70's and 80's people had to pay for carpet floor mats. This is 2025. I have never heard of a dealership so greedy that they require you to buy "family guarantee" plan to get carpet mats included. CARPET, NOT weather tech style mats, we are talking about carpet mats. DO BETTER. read more

Bought a brand new f250. On delivery scratch down to bare metal on front panel and tow hook. Why not caught on detailing. Tell you why they did not do a detail. They only ran it through the auto car wash. They fixed it the next day after 4 hours waiting after they said it would take about an hour. Then paid cash for truck. Registration still not sent by dealership to Texas dmv. No corporate phone number no accountability from any other managers. Avoid this for anything unless they can beat any other price out there. Don't do any warranty work or any service. They are horrible. read more

I was lied to by Edwin Jones and another Mexican guy there that claimed he was a manager in the used car department told me to leave my keys on the table after Edwin Jones sent me on a wild goose chase threw ft worth to meet up with a guy that was supposed to fix my seats yes I was mad but I know that Edwin Jones sent me to ft worth as of I could put miles on the car an there there for wouldn't be able to exchange it read more

Worst car buying experience I have ever had. I bought my last 2 cars from the Clay Cooley group and after this experience I will never buy a car from them again. Jamie Ramirez the New Car Sales manager is horrible. He is more worried about his own personal stature than treating clients well. The Finance Director Mauro Valle would rather bully a person then try to understand that wasting a customers valuable time is what makes customers devalue Clay Cooley's brand. Those two are a horrible excuse for leaders and what Clay Cooley stands for. read more

I've tried getting approvals all over dfw and told no. Finally Wayne got me approved. Thank sweet baby Jesus!

This place is great Wayne Barfield was so patient helping me and my mother i will definitely refer him.

Where to start.... I originally wrote the following review on March 18th, 2023: "When submitting my application online, the out the door number was $32,207 with GAP. With a $2,500 down payment, I was only planning on financing $29,707. However, when I got the buyers order, the out the door number was $34,488.80, without GAP insurance. They tried to charge me $995 for "Connected and Protected" and $1495 for "Family Guarantee 3 Year Upgrade." They would not sell the car to me without these fees. Before submitting a credit application, Charles told me that there were no dealer fees or add ons... which was a lie. I originally acquired on the vehicle through CarGurus, which states, "Price includes Connected and Protected fee of $995," but they still tried to charge me for it. I also submitted my application at 5:45, but when I called to follow up at 7:30, they said the car was already sold." A few days after I posted the review everywhere possible, the GM called me and told me that he wish I would have talked to him before posting my reviews. He went on to say that he would honor the original deal, but I would have to pay a destination fee or something like that. However, he told me I would have to remove all of my reviews. I agreed and did so. On March 25th, I purchased a new 2023 Nissan Altima SL. Today, June 9th, I went to go get a dent fixed on the hood of my car using Clay Cooley's Family Guarantee. While I was there, the professional came in and asked, "Where did you get your hail damage repaired at?" I was awfully confused, as I bought my car new and it was not disclosed that my car had any prior hail damage. I asked the professional to clarify. He said, "As a dent professional, I can tell you that your car has had hail damage and they tried to fix it." We ended up walking around the car together and we found a couple more spots, which he fixed for me, thankfully. I called the dealership and informed them that they sold me a car with hail damage. They said, "Well, we didn't know. We got it from our sister store." Nice excuse, but you sold me the car... not your sister store, so it's on your store now. They asked me to come in and offered to fix the hail damage. I told them I was uninterested in this, as their "professionals" should have caught it when they took possession of the vehicle. I was also uninterested because the dent professional already took care of the dents for me, so they weren't offering me anything that I didn't already have. Shady, shady, shady. read more

Clay Cooley Nissan - Car Dealers Near Me - Dallas, Texas

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I wish I would have read these reviews before ever stepping foot in this dealership. Terrible with sales and service. Overall, just crooked people in a trashy facility. Here's whats up. 1). I had gotten a quote from another dealership for $3,000 cheaper than the car I bought. However, the sales rep told me that the car I was looking at had more features than the one that I previously looked at--And they were features I wanted like the phone charger that doesn't require the plug, the hands free-feature... basically they convinced me it was the higher end model and that's why I was getting the higher price. She (salesperson) said the only thing this didn't have was the self-drive, so I paid for it. Drove it away and realized it did not have the features she said it had. Note to self: Always test the exact car they are giving you. Don't get "the same car" in a different color. 2). Sevice. Geeze. Got there for a 10:30 appointment. There was long line of cars pulling in. Didn't talk to the service rep until 11:30. Also had to pay for my first oil change, which has always been covered by any other dealer I've ever bought a car from. The people working to check in my car did not seem to know what they were doing (not sure what you need at this check up...) The facility you wait in is just trashy. Dirty, not enough outlets for phones and laptops. 3.) It didn't come with a trunk cover, which I assumed was standard. So when I took the car back to get it, they said it didn't come with the car and it is $300. The parts guy said that I could "negotiate it for free with the purchase of the car." But I already bought the car, so sales salesperson had no reason to negotiate. I've negotiated floor covers before, but no idea I needed to negotiate the trunk cover, or I would have done it when I purchased the car.. Just stay away for both service and purchase. There are plenty of other dealerships in town. read more

I gave one star because I could not give a "no" star review. The car buying experience should be based on honesty. This dealership is the epitome of DISHONESTY. We were in contact with the dealership for a advertisement from their website. We were assured from a salesman and manger that the car was available and that the price was accurate. But once we got to the dealership it was a different story. The salesman went as far as attempting to sell us a less expensive model for the same price of the more expensive car. We ended up leaving and was called back to come and get the car at the price advertised... But when we returned several days later, to our surprise it was the same thing all over again. The manager who contacted us was from a different department, not available, and apparently, was unaware of the prices of the inventory. The new salesman was clueless to everything we were promised. So, this time I asked to speak with the Sales Manager. (I think his name was Jaime) The Sales Manager responded in the worst way possible. It was as if he did not appreciate my questioning their business practices and dishonesty. He presented my options as, "Either buy the car or leave because the numbers do not lie". Of course I was livid! His attitude was unacceptable and inconsiderate. So, to anyone who appreciates their hard-earned money, there are better places to spend your money. You should NOT consider this dealership. read more

Purchased a vehicle January 3rd and traded in my truck. It is now February 16th and my vehicle is still not paid off. Do not come to this dealer expecting them to take care of paying off your trade ins, I had to make 2 extra payments on the vehicle I traded in and pay both the vehicle I purchased and the one i traded in. In state of Texas, the dealer is required to make payoffs within 25 days. This is absolutely ridiculous read more

Parts manager is a scam and changes story so he doesn't have to refund your money. The service advisor wanted me to bring the car in to pay for a diagnosis with the part on the car to see if the part is ok to be warranty. read more

Read BEFORE you buy at Clay Cooley: Buyer beware of hidden fees in your contract! I called them about a vehicle listed plainly on cars.com for $18,475. I was told by Nicole that the online price was the price. I told her that was good, can she get me an out the door price. She called me back and told me $19700 out the door. I asked where the other $1300 came from, was that TTL? Financing fees? What? She said she couldn't go over the breakdown, then transferred me to the service manager. I asked him if $18475 was the price, he said yes, but read the fine print, that price doesn't include dealer add one. He said they charge $1300 for the "Clay Cooley Package", which is something they put on every vehicle. He said it includes a tracking device because a lot of cars get stolen in Dallas, some anti oxidation for the paint job, and locking lug nuts. I told him I didn't care about any of that and just want the car for the price advertised online. I didn't have time for games or tricks or dishonesty. He said he'd call me back. This was about 5:30. He never did, I didn't worry about it because I wasn't interested in playing games. But about 8:00pm Abigail reached out to me from there. I recounted the prior conversations and told her I wasn't interested if $18475 wasn't the price. Duncanville is about an hour and a half from North Fort Worth with traffic and I didn't want to waste my time. I was assured $18475 was the price and she linked me up with a salesman named Pa. I spoke to him briefly, he confirmed the price again. I now had 4 people confirm the price of $18475. The sales manager never called me back, so I assumed he was out of the deal. I agreed to come the next day. I arrived at 3pm and asked for Pa. I was told Pa worked in new cars, but eventually they got him to come. He said hello and left. That was the extent of the interaction. However, guess who comes out to see me. The sales manager. We immediately start the conversation from the previous night as I ask him about the $18475 price. I mention that now 4 people had given me that price and that's why I came. He started his same lame spiel about how the $1300 was his cost and he wasn't making ANY money. Whatever. But they had succeeded in getting me there, so I looked at the car and asked them to run my numbers. They assigned a female sales person to me. I sit down and she brings me the "deal". They gave it at over $22000 all in because they attempted to charge me $2,495.00 for the Clay Cooley Package. I told the lady I didn't want to pay it, and even then, $1300 was what they tried to hide in there the first time. She went down to $1300 immediately. I said I still don't want to pay it. She gave the same tired talking points about how it cost them $1300 to do the Clay Cooley Package. I told her in as nice a way as possible, I didn't believe her. Locking lug nuts are $25 at Auto Zone, and beyond that they are pretty much standard on Ford Mustangs. I didn't say anything about the tracking but a quick look on Amazon shows you can get a variety of tracking devices for between $19.99-$49.99. To make a long review short, they try to rip you off. They're not as bad as Vandergiff Hyundai, but props to Clay Cooley because they come in second. I feel pity for anyone buying a car from here not looking at their paperwork, and especially for those two women tall ripped off who bought the car I walked away from. I wonder if y'all took them for $1300 or if y'all really cleaned up by sticking the whole $2,495 in there. Shameful. As for me, I found a GREAT deal two days later on an excellent race red 2018 Mustang EcoBoost Convertible at Palomino Motors. The price I paid was exactly what was online. They didn't charge ANY dealer fees. Only the standard doc fee, inspection, tax title and license. No financing, because I paid cash with the same money I would have bought with at Clay Cooley, had they just honored their online price, the price I was given 4 times over the phone, and quite frankly, their word. They didn't, they got to sucker someone else out and I got a great car. So I guess it all worked out in the end. Buyer beware. I'm sure someone will come on here and try to do damage control. It just trying to save face. Just look at the contract libe by libe and don't let them cheat you.... because they will. read more

Clay Cooley Nissan - Advertised price $18,475. They tried to sneak in a $2,495 charge to vehicle for the "Clay Cooley Package" Actual price: nearly$21,000 - Car Dealers Near Me - Dallas, Texas

Clay Cooley Nissan at 39690 LBJ, Dallas, 75237, is a must if you want to purchase or lease. I traded out of my beloved SOULs and into a Rogue. I've happily driven several of the KIA SOULs, but the ROGUE gets the same or better mpg yet scoffs at the ride of the SOUL. The ride and options sold me, but the staff, from the GM down, are to be admired! read more

This is the most unprofessional dealership that I have ever been too. Not only am i making this post but I have also contacted corporate directly, spoke to the BBB and if I knew the address of the owner I would personally write a letter. They might as well close and keep the new one in Irving. You can't find anyone that will not give you the run around and they price you to the point where you can have perfect credit and they will screw. I guess Clay Cooley hires thugs and thieves. read more

The manger and auto salesman tried to forge my signature today because I was a co singer for my Bf. They give you the run around make you sign papers and try to finesse you. 1000 for a Nissan insurance ?? If your young DO NOT GO HERE.. my bf literally heard the white man up there day "he's young" as if it was a joke to play with someone credit and lively hood. They don't care about anything but money and a sell. IF I COULD DO 0 STARS I WOULD AND THEY NEED THE LICENSE REVOKE SORRY MUTHAFUCCAS read more

WORST DEALERSHIP EXPERIENCE EVER! My wife was interested in purchasing a 2018 Kia Sorento that she found listed on their website for a little under $14.5k on 12/30/2020. When she called she was told that the sale price for the vehicle would end the next day and that she could schedule a time to come in, which she did for 4pm on 12/31/2020. After my wife, daughter and I test drove the car, we were sat down and approached by the assistant manager, John Weinburg. John was flippant, abrasive and rude to us from the outset of his arrival. He went right into his fast-paced break down of the numbers (after blowing off my wife's concerns about many staff members being close to customers without masks - she is a COVID floor nurse - with a "well, what can you do" excuse... not even a save-face apology). Any time we had questions regarding what he was saying, he responded in a very rude and abrasive manner, with my 7 year old watching him be rude to her mother and father the entire time... which I did not appreciate at all. He acted as though we were lying about the advertised online price (even when we had a picture of their website with that price for that vehicle) only to then act as if he was doing us a favor (in a rude way) by giving us the advertised online price. With no semblance of customer service, he just told us that prices change daily, giving off the impression that our simply wanting the advertised price was stupid (even though my wife was told the day before to make an appointment for the 31st to be able to still get that sale price). Then he told us we had to pay reconditioning fees in addition to tax/title/license. I know that reconditioning fees are not supposed to be included (from my attorney) and was called a liar, and misinformed, when I brought this up. He then told us that if we didn't want to pay the reconditioning fees then we would HAVE TO PAY for a service that is typically included for free... that is OPTIONAL. At this point we decided to walk away as all of our concerns were being disregarded and we were being treated like trash for simply wanting to pay the ADVERTISED PRICE + TTL. We have never been treated in such an unprofessional way by ANY car dealership! read more

Clay Cooley Nissan - Car Dealers Near Me - Dallas, Texas

I always worry if dealerships sale vehicles at a fair price. Didnt have to worry about that at Clay cooley Nissan. I had an amazing experience at this dealership. Highly recommend car salesman Floyd McGriff. He's fantastic. From beginning to end, his knowledge, compassion and calm demeanor put me at ease as I navigated purchasing my first car. So grateful he helped me find the best fit for me. Also, I'm glad I chose Clay Cooley. Will definitely return thanks to Floyd's awesome service. read more

I have never been spoken to so disrespectfully through anyone I've done business with! I left without any copies of the finance contract I signed. I was told that these documents would be sent to me via mail once the bank processed it. I contacted them a week later, a month has gone by and still, nothing. Instead of calling (since that wasn't working), I decided to try texting and emailing so at least I could start showing that I HAVE been asking for my paperwork. I was told the bank would be contacting my employer on a specific date to confirm my employment. The date came and went. Then I get a phone call from David, 2 weeks after the designated date, saying that my employer needed to call the bank. He began pressing the issue and told me that if I can't fulfill that, they'll be taking the car back. I explained that my job is on limited business hours so this request could not be followed until the day after tomorrow. He then proceeds to talk to me as if I'm not actually employed. I have never been spoken to like this in my life and as unprofessional as it is, I'm glad I have the text messages to prove it so you all can see what I've been dealing with. read more

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Stop calling me I no longer want anything to do with clay Cooley Nissan You guys are a sorry excuse for a dealership Worst experience of my life ever I would NEVER recommend anyone of my friends or family here DO NOT I REPEAT DO NOT GO HERE!!! Worst customer service Rude people every corner You guys hate your job then why not quit and give it to someone who appreciates it! I do NOT want to be contacted ever again erase my number PLEASE Santiago Martinez is my name THANK YOU read more

They sure had me fooled!!! I thought I was dealing with a professional dealership who worked hard to get me a deal. Two weeks later I have called up there around 12 calls with no answers and no call backs. I have text my sales representative as well informing him that with this level of unprofessionalism and lack of customer service I might be forced to return the vehicle I bought with still no answer. Called Nissan corporate who attempted to contact them with no answer (surprise.). It has been two weeks since I purchased my vehicle and they still have not paid off the loan for the Nissan I traded in. I'm looking at possibly having to pay two car payments this month to avoid a hit on my credit. DO NOT USE THIS DEALERSHIP! Nothing but a bunch of crooked thieves!!!! read more

Just bought a used vehicle from this dealership. Wish we would have gone somewhere else. There were many many issues from start to finish. At first our salesperson was less than cordial- when we went to test drive the car it took them 2 hours to locate the keys for the car to even allow us to test drive. Then once we brought the car home we noticed there was no spare tire, the mirror on the sun visor was broken, missing lug wrench, and missing dust caps on the tires. I called the dealership the next day about the missing spare tire and they said they wouldn't do anything about it! This was my first time buying a used car and it was such an unpleasant experience and felt like they were being dishonest the whole time and then when I called them to try and get the issues fixed they just basically said sorry you are on your own! I wish I would have checked yelp before going and seen all the other horrible reviews! This place is terrible. You should definitely take your business elsewhere! read more

First bad impression yesterday (12/11/20) was several sales people/staff hanging around outside smoking and looking like vultures waiting for their prey to land. We almost just kept on driving but we had told Jessica we would be there that afternoon to look at a specific car. We had been texting for several days with her and a manager about a used Hyundai that we were interested in. Without much introduction, she asked for my husband's driver license and walked off saying she would be back in a minute with keys. She was gone for at least 15 minutes and a young man showed up and said that he was getting the keys and pulling the car around. When we got to the front of the office area, she finally appeared again with my husband's license and the car was waiting for us to drive. We could not believe that this car had not been detailed! It was dirty, an empty McDonald's cup was in the back floor, a plastic piece from the center console was broken off and laying in the center console, coins in the console. It was unbelievable! We think it was someone's personal car that we were driving! In spite of all that, we drove another Hyundai and then they began to show us more expensive cars that we were not very familiar with and had not researched. Bottom line - just don't even shop at this place! I think they are just waiting to rip off the next person who pulls in! read more

One of the best car buying experiences I've ever had! I have been to both Trophy Nissan and Don Davis Nissan and have had not so pleasant experiences with them. Urban Nissan is a smaller dealership compare to those two, so I guess they have to make up for it by offering lower prices and better customer service. I live in Allen and it's about an hour drive from my house. This place was recommended to me by several of my friends so I finally decided to go and pay them a visit, and I'm glad I did. My sales guy was very friendly and I was able negotiate a price much lower than other dealers in this area. If you are not looking for a fancy looking dealership (that makes up for the cost of their decorations and shiny floors by jacking up the prices), you should go check this place out. read more

After my crappy expierence with the 'other' Nissan dealership this weekend I decided to go see how it would go at another dealership. I went into Urban because they had the color I wanted, it just had more options than I needed (no, my butt is fine without a warmer, thanks!) So I went in after work. Told them what I wanted and guess what, they are the bomb diggity. The manager took me into the fishbowl! INTO THE FISH BOWL did you read that?! He let me see how they put the numbers in to see what your payment will be and guess what?! He got the payments on the car I wanted within $20 of my limit. And found several cars at the other dealerships that had the options I only wanted. Now, I didn't walk away with the vehicle I have to decide if I really want to spend the extra money. Told him I'd sleep on it and call back tomorrow. They didn't hold my keys hostage or high pressure me. Just what I told them I wanted. (Know what ?? I'm probably going to buy it!!) read more