I am not an actual Chase member, but my significant other is and I stop by this branch often with him when he's making a transaction. The folks here are super friendly and helpful. One in particular is David, who is super nice. The branch is in the Gelson's Village Calabasas shopping area. As such, there is plenty of parking available. If you are looking for a low-key Chase branch and are in the area, I recommend this location. read more

Chase Bank - Outside - Banks & Credit Unions Near Me - Calabasas, California

After 20 years with Chase I have had enough. My account was hacked and the manager Matt who has numerous complaints about him on here could not have been more dismissive. Had to spend multiple hours at their branch trying to resolve this because they are so incompetent and couldn't get it right. Then it got hacked a second time that night. I have had so many problems and time lost related to this and they bumbled through it all. Called Matt the manager the next morning and he hasn't responded in four days. Shows how much they care about losing a customer who has literally deposited multiple million dollars in their bank. (They even charged me for a few counter checks for the new account they created that got hacked immediately after the original one did. Just to add insult to injury) I switched to a credit union and treated much better right away. Done with chase for good after years of being treated so poorly. This was just incompetence and utter dismissiveness. I work too hard. read more

Matthew the branch manager MUST BE FIRED!!! Worst most uses less staff and bank possible. Wasted two weeks trying to deal with these incompetent people and am now not surprised at all why all online/mobile banking is becoming way better because these people working there are completely useless. The bald "manager/supervisor" Mathew is completely useless would be shocked if he graduated high school and should have no right be a manager at even a Chuckie Cheese never the less where we bank and trust our money Matthew absolutely needs to be fired and has no qualities deserving of being a manager of bank and our money. I decided to try and another branch after multiple times of Matthew refusing to help and saying there was nothing they can do in branch and guess what.... The other locations branch took care of me in less than 10 minutes. Do NOT go to this location ever if you don't need to especially as long as Matthew works there as branch manager Chase is not to be trusted. Matthew needs to be fired @Chase immediately. read more

Helpful and thorough! Was away from home and needed to send wire transfer to purchase my new home. Everything went smoothly and professionally. read more

This bank used to be good but not anymore. They don't answer the phone and their ATM machines are always filthy. I have asked them repeatedly to clean them. Spider webs everywhere and machines are always dirty. Recently they called me and asked me to move some money into an account and they would pay 750 dollars if kept there for 3 months so I did. It has now been over 4 months and no money. Called emailed and went into bank nothing but excuses. This bank needs new management now! read more

DO NOT BANK WITH CHASE! HORRIBLE customer service! I wish I could give zero stars. I am the administrator of my father's estate. Funds from the sale of his home were deposited into my account MORE than 2 weeks ago; the check already cleared, yet they will not release the money! RIDICULOUS !! read more

I received excellent customer service from Jacklin At this location of chase bank today. She was kind, knowledgeable, and efficient. I don't live in the area but I wouldn't hesitate to use this branch again if I'm in the neighborhood. read more

Constantly poor customer service. The tellers are nice enough, butbhey bever have enough working Still the worst teller service ever. Been waiting 30 minutes 2 tellers and they don't have any others??? read more

What is there to say it's a bank you walk in you deposit you walk out LOL. Just kidding this bank is really nice ...they always greet you at the door they have bottled water for free, coffee free and Popsicles and candy. read more

Chase Bank - Yup that's the bank. - Banks & Credit Unions Near Me - Calabasas, California

Usually I just stop by to use their ATM, but I actually popped in this time to handle some more finicky financing. I really appreciated the kindness and thoughtfulness that went into my interaction with the lady who helped me out at the counter. I was in and out and on my way in only a few minutes. Commendable service! read more

I use Shana as my Financial Advisor. She is the best!! Always in touch. Answers any question I might have, and so sweet and smart!!! Please use her if you are a Chase Private Client customer. You want and should have someone's full attention. read more

Worse customer service ever! I dropped in on my break to deposit cash (that I withdrew from their ATM outside of the branch) to deposit into a friends account. I was then told that since I did not have an account with Chase I would not be able to deposit a small amount of cash into a customers account. I would need a check, money order, cashiers check or ATM card. WHAT??? since when is cash not acceptable in America. I asked for a manger and tried to plead to Elizabeth Maassarjian to make an acceptation and allow my deposit since as she noted multiple times I am not a customer and would have no idea about this new requirement. This rule is so against anything I've ever heard off. I tried to show her my ATM receipt from 5 minutes prior along with my valid CA ID and she still said no. Again I say worse customer service EVER!!!! read more

This review is about Jaime. His customer service is 10,000 out of 100. He acts more like a private banker. And for people who haven't made the switch, it is great to have at least one such person at the Calabasas branch. And Jaime is it. Thank you for all you do Jaime. read more

I now totally get why this location has such low ratings. Walked in on a Saturday, about noon. There were no other customers in sight, and we had a document that needed to be notarized. My husband presented the document, and was refused because apparently, appointments are needed for this service. Granted, the service is free, but no where noted that appointments were needed in advance (Mind you, he was the only customer). After asking to escalate, the banker refused (of course) due to not having said required appointment. Corporate must not visit them much, and they have been allowed to slide below the radar with sub standards. A 5 minute effort on their part, would have satisfied a long time customer (and a local resident) instead of yet another negative review. Some people should not be working in the service industry. read more

Very, very slow to process transactions and wire transfers. I need a bank that is efficient. I deal with large transactions often, I have zero faith in this bank. Way too untrustworthy. I cant put my money in this type of financial institution with such sloppiness. Too many other banks available. Sub par and slow is not what anyone needs in a bank. Boo in Chase! read more

Worst Chase Branch I have ever been to. Terrible customer service, never have enough tellers working the counter, never answer the phone, never have a notary available and again they wont even answer the phone so that you can make an appointment for a notary. Just horrible. read more

I love this branch of Chase Bank! Small town feel with amazing customer service. I work right across the street so I deposit money daily and I use the ATM. Today I needed to go in and what I nice place to visit. All the people are very nice, quick and accommodating. It's nice to be welcomed in this busy world we live in these days. I love the small town feel with everyone saying help, and just being overall welcoming. I live in the valley but will make a point of going here instead of my local Chase. Thank you!! read more

Horrible customer service here. Nobody knows what they're doing. Management just makes you wait. To big for real people.

The previous reviews didn't exaggerate. Im standing here waiting for a debit card replacement. Not once was I asked to be seated. I don't mind standing for hours but at least offer some convenience to your customers when two unoccupied seats are available opposite your desk. They got me the debit card quickly enough but common courtesy is rather absent here. read more

Customer service socks if you don't look white or rich the teller don't bother talking to you not even a greeting as you walk in...

Could I feel more unwelcome? I was second in a line of about five people, waiting to pay a bill. Some oily management type starts to panic about the number of people in line and tells me I should be doing my business online or on a mobile phone. As in, don't use our tellers. And you're also not welcome to use U.S. currency here unless you show I.D. even if they already have established you're a customer. At least you can watch the giant video ad behind the tellers. One or two nice tellers here; the others just seem put out. So glad I went with their competition for my consumer and business accounts. read more

I love coming in here. The girls working there are always super sweet and friendly. I never have to wait long as well. Great bank!

This is the worst Chase branch of all of them! I have been unhappy with the bank for a while, and this branch, and its branch manager are the worst in the country. Everyone says a different thing, and it looks like a bureaucratic ring here. The person who I need to speak to is never available, and has 5 days off out of 6. Everyone gave me different information, and it's been nothing but a frustration. I finally closed my account and went across the street to Bank of America. Enough Chase. read more

I came to this branch to add my family as a beneficiary for my checking account and I was assigned to MR. ERIC SARKISSIAN, a Private Client banker, NMLS ID: 669408. This gentlemen acted rude, unprofessional, arrogant, unfriendly and most of all not customer pleasant. I wished I did not visit, this branch at all. read more

I was just googling this location to see what time they close today, and came upon Yelp. I'm surprised by others' reviews. I can be impatient, and hate lines, so maybe I subconsciously make it a point to run my bank errands during off hours when its less crazy. But when I enter, they are always friendly, ask if I need assistance right away. They know me by name because I've been banking there forever, and always try to connect me with a private banker. I always politely decline because I have other plans with my savings. read more