This is some of the Best Cusomter Service I have gotten in a while! TOP TIER ACROSS THE BOARD!! From being greeted as a Walked in, the the friendly Gentleman that took the time to help me open an account and getting a Permenamt Debit Card THAT DAY, with my Name on it, to Bank Manager Sherry introducing herself. It is a team of Professionals. HIGHLY RECOMMEND! read more

In person I have no problem with this bank. It's the call line that continuously annoys me. I've tried countless of times to reach Logix both Woodland hills AND Calabasas Branch in the morning once at 9am, 9:30, 10:00 and 10:30am. No answer. Add a callback line or pick up the phone! Dealing with this during tax season is not ideal. I also had a fraudulent check issue 5 years ago that they still hold on to and permanently disabled my online checking after proving innocent. I flow tens of thousands of dollars through this bank and would like better online service. read more

I should be able to get answers to y questions this company charges a monthly fee to keep money in a checking account and worse than that is they stopped me from allowing wires to go out of my account when I wanted to wire money this makes no sense and it's not right so I close my account out with them if policies have changed, I would consider reopening an account with them, but until then I can't wait this company high at all. They are bad to do business with. read more

Special thanks to sherry for taking care of my banking needs she's great at her job !!!! 10/10 recommended

Very competent service. Polite and efficient. Pleasant environment. Convenient location.

Train more yourEmployee. I will definitely not refer this Bank to anybody. I had a Business account. I close it . Because They need to have more services for example, business account, they don't have Zelle Service . Train your employee and staff more. Last reason I would not recommend to anyone, lack of Customer Service information. A member with Navy Federal credit Union, farmers credit credit union and a lot of credit union. All my bank is credit union the reason I opened with you guys because you were close and convenient, but you need to work on your services and fee charges. read more

Agustin and Enrique helped finance our car. Process is a breeze. They are all very nice and courteous. Logix is the new way of financing a car. Their rates are the lowest in the market, and their terms are very flexible. Highly recommend. read more

Logix - Calabasas Branch - Banks & Credit Unions Near Me - Calabasas, California

Logix's tagline "Smarter Banking" implies they are superior to other banks. However, our five-month ordeal was far from it; in fact, it was the worst customer experience and it is still ongoing. I recently assisted my father-in-law in obtaining a HELOC. He is a veteran with excellent credit, no debt, owns two homes, and has more than enough income to qualify. Our issue lay in the appalling service from loan officers and behind-the-scenes staff, who, while apologizing for incompetence, did nothing to improve the situation. The service involved not responding to emails or phone calls inquiring about the status of the HELOC. When they finally reached out requesting various information, promises made were never fulfilled. An excessive number of documents were asked for at various times. In some cases, documents that were provided and acknowledged as received were asked for again. To top it off, at the final hour, Logix required us to open a regular checking account with $10 in order to finally get the HELOC. Now, a month later, they are telling us we must deposit $1000 into it. read more

We love you Logix!! Thank you for your friendly staff and outstanding care! We were so excited to see a brand new location open up in Calabasas that is also conveniently located next to Trader Joes. We have had many services done here with effortless ease and minimal work on our end! We wanted to start a savings account for our little one and they helped us quickly with answering all of our questions and providing us with options that would have the best return. They also helped us out with a car loan. Again, effortless, no complications and with ease. We even had a grace period of a couple months till the payments started. We go in often to make small deposits for our son and they are always so personable and friendly. On one of our visits, we asked if they had a plastic piggy bank. They did not and we were like, ok, no biggie. A week later a big ceramic piggy bank shows up at our door from Logix!! Wow, that like never happens, but it did!!! That was such a special thing they did!!! read more

My husband went to Logix to make a deposit and brought home a holiday cookie. Cookie is delicious and paired well with my coffee. We have been members for over 30 years from when Logix was Lockheed Federal Credit Union. It's the best! We wouldn't trust our money anywhere else. Always great service, no wait and everyone is smiling. Thanks Logix! read more

Logix - Calabasas Branch - Holiday cookies! Yummy! - Banks & Credit Unions Near Me - Calabasas, California

Friendly staff, it has a small town neighborhood bank feel. Has all the features a bigger bank has with the advantage of being a credit union. Mortgages on all our properties are through Logix too. read more

Logix - Calabasas Branch - Lobby - Banks & Credit Unions Near Me - Calabasas, California

Mike Peluso Virtual Financial Service officer,was so helpful and kind! He took his time explaining everything making sure I understood my options. He made this whole experience effortless. Thank you again Mike! read more

This location provides less clarification in the car loan application. They try to involve you in their process even if they know you will not be successful. Not recommended. read more

Logix has a culture that creates an amazing customer experience!!! You are greeted when you walk in with a warm, welcoming hello. I don't recall ever getting treated like that at a financial institution. The employees are always happy to help and make the transaction memorable. I had Katy, today, she was friendly, intelligent, warm, knowledgeable and shred with me the benefits of an account that would be better for my situation. Really love this place... read more

See all

I've been a member for 20years when it was Lockheed Federal Credit Union. So much better than a bank. They have courteous staff who are willing to go out of their way for you and great hours. I go to the Calabasas branch and love all the staff. Many thanks! read more

I cannot say enough good things about Logix. They are friendly, knowledgeable and caring. Not what you normally think of when you think of a bank, but they truly are! They are so helpful and make banking so simple. We just opened another account today and we do all of our loans through Logix. There online banking is awesome. I love seeing all my accounts and being able to manage them easily. They go above and beyond. We are so happy with the service they provide. read more

Closed my Chase account and opened my new account at the Logix branch here in Calabasas. Everyone is so friendly and helpful here, best banking change I've ever made. Credit Unions are the way to go now. read more

Great Customer service! Happy employees... recommend this place for banking. Great rates. read more

I first came here a couple months ago to deposit tip money. As I was waiting in line, I noticed a lot of the employees were quick to acknowledge me. Even if they couldn't help me, it was very nice being greeted. Some context: I had an experience at the Woodland Hills location a bit prior where the teller got frustrated that my bills were apparently unorganized and they kept getting caught in the money sorter. As someone with customer service experience, I wouldn't show my frustrations to the customer like that, especially since I had no issues waiting. There were other tellers available to help out clients that came after me too so I wasn't holding up the line either. It's not a big deal, but now it sticks out to me because I received such excellent service from the Calabasas branch for the same exact transaction! Leo helped me out and he was very kind, patient, and happy to make small talk. Even with the line building after me, he made sure to not let that take away from the customer service. Yesterday I went in for a simple deposit and was greeted by Priscilla at the front, who was very friendly. I was waiting in line for a few minutes before the branch manager, also named Priscilla, came out to help me with my deposit in her office! She was very professional and courteous and made sure my membership was appreciated. I also learned they are giving out free beanies for every Yelp check in. So, I've had two excellent experiences here where the employees gave outstanding customer service and after meeting the branch manager, I now understand why this location is so good. Thank you all for being so considerate and customer service driven. While I do appreciate the Simi Valley and Woodland Hills locations, the Calabasas branch has an extra touch that makes it worth driving to over the others. read more

I came in 2weeks ago to this branch looking for an auto loan to buy out my lease for my 2019 Toyota Highlander and I was greeted by Jonathan Mendez. He was super nice and helpful taking his time to answer all my questions since this was my first auto loan. The process of getting a loan with Jonathan was super easy and fast. I highly recommend going to him for all your loan needs read more

Tellers here are so nice and very professional- we always come here to make our car payments.

Katy!! Thank you for your fun personality. I know I said it yesterday when I was getting my cashier's check, but I had to take this sh- to Yelp, and tell the world that you made my day. Hopefully your managers will also see this, and give you whatever employees get when they're kicking lots of good customer service butt. Keep the MM love, and keep making Logix credit union an even better place to keep my money than a paper bag. * real talk tho, newly using LCU and have loved every single one of your branches and employees, feeling good! Yay! read more

The best financial institution we have been a part of. Our money is safe. All of our accounts have been handled with complete accurately and all of our questions and concerns answered easily. The staff is amazing!!! They greet us by name with a smile at every visit. The staff goes out of the way to help us. Thank you. read more

Hello LOGIX, I'm writing this review to let you know that I am so happy to be a part of the Credit Union. I never had this kind of service before from any bank or Credit Union. My go to person for any and everything has been Alex Sandoval He has gone beyond what you would expect from a service Provider at a bank. I have been so pleased until I brought my children my in-laws,Business associates, Friend's as well as by word of mouth. To this Credit Union! Alex has delivered exactly what he said he would do! Anytime of day countless hours he's always return my call and then right on time with the things that I needed to have done. I am so pleased with the way that he has treated my family my friends and business associates alike. I've never had a banker who is more professional and attentive to my needs my family as well,and at the same time a team player representing LOGIX. I've watched the professionalism mannerism in the way he conducts business and carries himself. He is a wonderful professional that represents Our Credit Union with the Utmost respect. Always caring not selfish and have the concerns of others in mind. It's been truly my pleasure to write this about ALEX SANDOVAL and my relationship with him and LOGIX ! I am proud to be a part of this wonderful Credit Union!!! thank you very much Clinton Stokes read more

If you are looking for a really nice bank, this is it. Everyone is super friendly with great customer service. Our other bank closes at 2 pm during this stay at home order, but Logix has regular hours, which is so much more convenient. This branch has plenty of parking, even some shady spots. It's easy to find. Bonus it has a Trader Joe's next door, so you can pick up some cash at the bank and spend it next door. I only wish there were some branches on the Westside .... read more

The manager of the Calabasas branch and her entire team are always going above and beyond, in order to make sure customers get what they need from this credit union. I currently have a savings account and a car loan from Logix, both of them opened in Calabasas. Very happy with this credit union. read more

Minimal customer service. It's not like they are not friendly or so, but when the only banker in on "lunch break" one hour before closing (!) on a Saturday it feels kind of foolish. It's not the first time no banker is available. Interesting, plenty of appointments are available the following day, except the last hour. Well, some people work and can't do earlier.. - Long story short: Interest rates are low, but customer service is accordingly. Will have to make appointments every time to see a banker, or take the longer way to another branch. read more

Highly recommend Priscilla and Jamil were extremely helpful and friendly. They answered all our questions and explained everything to us. I will be recommending them to my family and friends. Will be returning to this branch. read more

Amazing experience right as I opened the door! Priscilla and Jamil, THANK YOU for giving myself and my family such a stress free, easy, and fast service for our car loan. Definitely recommend to make the time to drive to this branch and work with these great people. Can't wait to come back for future services read more

Best banking experience ever! Seriously beyond friendly and helpful. This is way better than the big heartless banks, and free checking account without hoops to jump through. read more

So excited for their new Calabasas location! I've been a loyal member for 18 years since you were Lockheed Federal Credit Union, would never bank anywhere else. read more

Went to check out the new location the other day. Priscilla helped me out, was super kind and personable. Front door greeter was very kind too. A few other workers behind desks were there, but it was pretty dead. Maybe people don't know it's open yet, but I'm thankful for not having to go to Woodland Hills to handle my banking anymore. PS. The free mask check in is legit and the mask is adorable w/ their logo and a Logix dog too. My son loved the mask I gave to him! read more

I like the new Calabases location. I have been a member for 5 years and appreciate their services, Friendly and professional.

I've been with Logix (Lockheed in the day) for decades. I appreciate the small town feel of the staff/atmosphere but with the big town banking abilities. Had a nice chat today with Colin the branch manager. Check them out - you will not be disappointed. read more

All the members crew are so professional and helpful. The location is very convenient and not issues with parking lot.

Call Alex Sandoval,the Financial Services Officer,at Calabasas Logix.He is very knowlegeable,quick and responsible. Alex is our financial adviser for many years and he never let us down.He will process all kind of loans for you,refinance your house and very clear answer all your questions.Call Alex if you want your finances be in a good hands!! read more

Logix is the greatest. I have been a pro bank customer for many years. I am also a business owner and I am moving my business accounts over as well as my personal accounts from 2 of the largest Banks to Logix.. rates are great, service is amazing and customer relations is critical and they have exceeded my expectations.. Thanks Logix staff... Kudos. read more

The lease for our Honda Accord was up after four years and my husband and I decided to purchase our Honda. So my husband went shopping around for the best loan. He hit the jackpot with Logix. The loan rates beat all other banks and especially Honda Financing. My husband and I made an appointment to go into the Calabasas Logix Credit Union to fill out the paperwork and secure the loan for the Honda. The customer service was unbelievable! Angelina Alcala, the Financial Services Officer, helped us complete the paperwork in a timely manner. She also let us know about all of the banking services available through Logix. We met Colin Smith, the Branch Sales Manager and you could tell that he was really proud to represent Logix and had wonderful things to say about his staff. The office is new, clean and following all Covid Protocol. I was so impressed by our experience that I wanted to share the great things happening at the Logix Credit Union Calabasas Location. read more

Logix - Calabasas Branch - Banks & Credit Unions Near Me - Calabasas, California

When you get an auto loan from Logix make sure they pay the right people in my loan they paid the wrong people now I have two loans one car and a lot of headaches and there's only one guy Eric who can talk to me about the situation and all of like Logix be careful the place is a horrible job and they don't want to talk to you to fix it read more

I signed up with Logix online and went into this branch to pick up my debit and credit cards. While I initially was told that I wasn't eligible for a branch-only offer since I did my account opening online, the branch staff realized my frustration and worked with the back office team and upper management to fix the issue. These days, it is very hard to find a bank that actually treats you like a member and shows appreciation for your business. Banks don't go out of their way anymore to solve a problem. Most banks that I looked into either gave really low rates with high fees, or they had bad customer service and long lines. Logix really changes this experience. It was nice walking into the branch and feeling like I have a teller and bank staff who really value my business. I am an electrical contractor and have done many many customer service based work in my lifetime. It's so easy to say "no" to someone and refuse to help but it makes all the difference when you find a way to say "yes". Logix Calabasas do the extra work to find a way to make it happen. I am so happy that Logix opened up this location and glad to be a member. Now I can transfer my money to Logix and close my account at my previous commercial bank! read more