I have never been to a bank that offered the best service then this bank , great staff , great bank…read moremanager , and always offers ways to help you grow your account.(s) I highly recommend anyone opening an account here ! Thank you mission fed! Officer Barnes

ALWAYS HELPFUL manager, Jaya, and her capable staff!! I've been a Mission Fed member for over 40…read moreyears! Wouldn't go anywhere else.

I refinanced my car and it was seamless! Did the whole process on the phone and went in to sign…read morepaperwork. Easy as can be and I'm saving a bunch!

First off, this isn't so much a review of the Encinitas branch as it is California Coats Credit…read moreUnion's call center, wherever that is. While I lived in North County San Diego, I had nothing but good things to say about California Coast. But things have taken a 180 since I moved out of state and what happened today is the prime reason why. I called to find out whether a check had cleared. After a shortish wait, I spoke to an attendant who could not verify my number because it wasn't accepted by some Experian system they recently starting using to verify numbers. This despite the fact that I've had the same cell number for more than 20 years and have used the same phone to check my balance several times. So then I had to talk to a manager. Of course I want to get this number thing fixed so I don't have to go through a manager every time I want information about my account. The manager tells me there is no way to fix this issue. None. And that every time I call in the future I'll have to go through someone in management to retrieve the information I want. He said that there was no way it could be any other way. Period. I have the feeling that this is more about forcing people to use California Coast's online banking, which is much more susceptible to hacking, than any new telephone tracing system they have. What a pain in the butt.

Many thanks to our longtime Citibank representative Jacinta for her kindness and professionalism…read more She brings a much needed personal touch to our banking experience.

Tammy is so helpful, as is Leona. I use this branch often as I live in Carlsbad. They have never…read moremet me down!

Totally inept location. Doesnt know how to send a basic wire. I have not idea why i kept my…read moreaccount here so olong. Comerica is meh but the encinitas location is constantly staffed with "bankers" who cant perform even the most basic function like a wire. Slow, no one there, staff always out smoking cigarettes on break. other locations arent as bad, hire better do better.

It's so refreshing to bank at a place where they actually remember you. Not only do they great you…read morewhen you walk in, but half the time they remember you by name. Such a novel experience these days!

My review is not about a specific branch, but about SDCCU's unethical banking and lending…read morepractices. I had a credit score of 723 and was promised a car loan at 3.00% APR. After I found my vehicle a week later, the bank suddenly claimed their "internal percentages" had changed my rate would now be 4.5%. I felt cornered and went ahead with the loan. Nearly four years later, with my loan almost paid off, I moved and filed a change of address with USPS. My June payment was made, but I missed July's payment. By August 5th, SDCCU had frozen my checking account where my direct deposit funds were still coming in, but I couldn't access or transfer any money, even to pay the car note linked to the same account. I tried calling multiple times but was kept on hold endlessly. I assumed it was a system glitch. A few days later, I walked outside and my car was gone. After calling 911, I was told it had been repossessed with no notice, no calls, no warning. After four years of on-time payments, SDCCU repossessed my car over one missed month. When I went to the branch in shock, my account was still frozen. The branch manager only unfroze it after I paid over $600 in repossession fees, plus the missed payment. The bank has refused to provide a copy of default notices sent or itemized statement of fees. They cannot provide this because I was only one month behind. To make matters worse, the tow company damaged my vehicle so badly that it became undrivable. I had the dealership repair it and sent the invoice to SDCCU only to discover that SDCCU owns the same recovery company responsible for the damage. When I contacted the Consumer Financial Protection Bureau, SDCCU denied all responsibility. SDCCU is not a trustworthy institution. Their lack of transparency, unethical lending changes, and predatory repossession tactics show how little they value their customers even long-term members in good standing.

After sending a letter to SDCCU I was contacted by Paula (NFD) and she advised me that whoever…read morereviewed my POA and the Death Certificate was wrong and that the documents provided were okay and that I could now come in and be added to the account and close it if need be. The next day I went into the Oceanside Branch and spoke with Lupe and she was very professional and extremely helpful. I was added to the account as a POA and then the account was closed.

My friend needed to update her accounts to be added to her trust. We spoke with Adrian who made…read morethe process seamless. He gave us a few options on how to add the accounts, updated the paperwork and we were done in 15 minutes. Thanks Adrian!

I had a great experience at SDCCU thanks to Sofia and Amber. I came in confused about a wire…read moretransfer that had been processed at another branch, where the receiving bank's account number was entered incorrectly. I wasn't sure why I needed to come back in, but Amber took the time to thoroughly investigate the issue. She quickly identified the mistake, contacted the other bank directly, and handled everything on her end to get it resolved. She even helped get the $25 fee removed, which I really appreciated. Sofia was equally helpful :) she was kind, patient, and made the whole process feel much less stressful. She made sure to print a confirmation for me with the full account number clearly shown, which gave me peace of mind. Both Sofia and Amber went above and beyond to fix an issue that wasn't even caused at their branch. Excellent customer service all around!!

Favorite Chase Bank around. I'm never a person to have a bad bank experience but the fact that…read morethere are never any lines to wait, staff is friendly and super BONUS points for a restroom open to the public!!! Like many chase banks they have the automated machines that do away with needing to stand in lines or use a teller which are great! (Sorry teller person!) I'd say this bank is pretty perfect for me...now if only they just had monthly "good customer" cash deposits put into my bank account! Now that would make me Ecstatic! Lol

Omg! I don't generally use walk up atm's, and after using it the other day I understand why. The…read moreamount of time it took to do a simple transaction made me not feel safe at all! I totally see how someone could get robbed.... Having to wait like a minute after pushing any button is not ok... a trip to the atm should be pretty quick and convenient, this was not the case and that's disappointing.

I don't usually write reviews, but Dulce Dominguez and Elizabeth Gutierrez at North Island Credit…read moreUnion truly deserve recognition. Before coming here, I went to five different banks and every single one of them gave me the same frustrating experience: vague answers, runaround, and zero honesty about what I actually needed to do. It felt like they were dismissing me without even giving me a chance to fix my situation. I had a debt issue that I had already resolved, but other institutions acted like it was the end of the road and offered no real solutions. Then I walked into North Island Credit Union and met Dulce and Elizabeth, and everything changed. They didn't just "help" me. They were direct, respectful, professional, and REAL with me. They explained exactly what the issue was, what paperwork or steps were needed, and how I could actually move forward. No judgment, no dodging questions, no corporate nonsense -- just two people who clearly care and actually know what they're doing. Because of them, I was able to correct the problem holding me back and successfully open my account. I'm genuinely grateful, and I can honestly say this experience has completely changed how I view financial institutions. If you're tired of being treated like a number, go to North Island and ask for Dulce Dominguez or Elizabeth Gutierrez. These two are the definition of what customer service and professionalism should be. Thank you both again, you made a bigger difference than you probably realize.

Dulce was sweet and super helpful! She was very personable and professional. My first time…read moreexperience here was great!! I can't wait to recommend family and friends back to Dulce's desk! Thank you, Dulce!

I had the pleasure to work with Vanessa Cadena to open our business account. She was professional…read moreand her attention to what we needed was superb. I highly recommend her and her team at PPB!!!

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I went to Mission Fed to take out a cashiers check of $5000. Of course a cashiers check is…read moresupposed to be as good as "cash" so i could quickly deposit it in my Bank of America account. The teller at Bank of America told me that there would be no hold since its considered cash. Now I'm told that there's a 12 day hold on my "cash" cashiers check. I've called B of A several times, but the Customer Service is no help at all and one of them hung up on me. I've also been with Bank Of America for over 20 years. Now I have low threshold in my bank accounts and no help at all. I can't even remove my cashiers check from them because they're putting a hold on it. It's supposed to be CASH-cashiers check for the benefit of cash, Yet they're putting a hold on it 12 days on a "cashiers check." And it's straight from Mission Fed. Right next door. Bank Of America is "horrible". They're stealing my money. They know it's cash but for some reason they want to act like it's not. Also a cashier's check is for the benefit of not caring a wad of money, which is not safe. That's why I got a cashiers check. So that it would go through the exact same day. They really screwed me over big-time. Why? Why???

This branch doesn't even deserve one star. Every single person I have dealt with is incompetent,…read moreeven the managers. I have never had an issue at a BofA branch except when I have to stop at this branch. If you can get a tellers attention (they are usually busy chatting to each other) they can't problem solve. I came in to pay my mother's credit card, which I do every month and they always give me a hard time even when I share a joint account with my mother. Every other branch I've ever used makes it seamless and easy to pay. Trust me I don't want to be paying her credit card, so please don't also make it super difficult for me to give the bank money!!! If you can avoid this location you're better off!