The staff lacks customer service skills- over several visits, to different locations, it just never…read morewas good. As an example, when I was opening an account, the manager kept answering phone calls during the process. While I was sitting right there, like my business was not as important, and they couldn't let the 3 people standing around doing nothing answers the calls. And, it Resulted in giving me the wrong account number -which meant I could not access my funds, or even use the Cash station, after I opened the account. It took days for them to figure out the problem - and never really admitted they made a mistake - -it somehow was my fault they gave me the wrong account number...service never got better. Even after the Merger. A few months in, I just took my business elsewhere.

This hometown bank lives up to its first portion of its name HEARTland. Greeted with smiles when I…read morewalk in. Always pleasant conversation. Treated more like a friend than a customer, which is perfect in a growing town like Plainfield. OUTSTANDING customer service is found with Dawn and Sam at the counter. Wonderful service deserves recognition. Did I mention they have snacks for your pup? At every counter they have buckets of seasonal treats out. AND if that's not enough, they have a spot for you to leave some business cards when you fist walk through the doors. Five star service all the way around!

So I received an "unknown call " today from Garrett Insurance Agency as a result of my review. The…read morewoman working there stated that she was hoping that my voicemail would pick up as she did not want to talk to me. There was what should have been awkward silence for her, for a moment. Anyhow, she questioned my review and told me that she contacted Yelp to report my review. My guess is because she now claims that after having my credit card on file, as they have charged it in the past, she is saying that it's not on file. Apparently, although she told me that she was going charge me, per this conversation she now claims to not have my credit card information on file. I'm baffled as to how she would have made that transaction, albeit without my go ahead. But whatever. She followed up with the most sarcastic canned response saying "Well thank you so much for your business and HAVE A NICE DAY!" The take away from all of this is that they have virtually nonexistent customer service. They harass you when you make a valid review via "unknown caller ". The irony is that she reached out so much quicker to respond to my review then she EVER has for insurance related concerns. Garrett, Some advice.... Be this proactive with existing customers as you are with disputing with them over their reviews. Good luck! Update- She mentions getting back to customers the next day which was never the case but at least she apologized.

I have called Garrett insurance on two seperate occassions for quotes on my insurance. The…read moreemployee was very informative and patient both times and advised me I was better off staying with the insurance I already had. This company really looks out for your best interests and I hope to do business with them in the future.

I chose state farm & Ken as my agent about 4 years ago based on recommendations from friends. When…read moreI sat down to get a quote for a new car at the time, I found out about all the great discounts state farm has to offer. Ken is great at answering all of our questions & is always there when we need him. Everything is handled quickly & professionally. I'll never leave!

My husband and I found Ken 12 years ago when he was highly recommended to us by friends. We are SO…read moreGLAD to have him as our insurance man! He has taken great care of us and our cars. Four years ago, our backup sump pump failed during a heavy rain. What a mess we had in our basement--right between Christmas & New Years! Ken and State Farm were incredible--just like a good neighbor! ;-) Trustworthy, friendly, attentive service from good people. Competitive prices too. Peace of mind-- PRICELESS!

I have been with Kim Danlow and State Farm for over 10 years. She is courteous, attentive,…read morediligent, knowledgeable and genuinely has her customer's best interests at heart. Always willing to go the extra mile, she has literally gone out of her way (including driving to meet me near my work and home) to meet with me in order to assist with my coverage needs and wants and provide extremely sound advice. She returns call and emails very promptly and on the rare occasion when I had to make a claim, she was there to walk me through the process and make sure that I was taken care of. She is fantastic at what she does and is an even better person. I'm very appreciative of her assistance and advice over the years and look forward to her being my agent well into the future.

I have been a Kim Danlow State Farm 'customer' since 2006. I have never had to make but one claim…read morein over 15 years. However in all these years they helped me to adjust my coverage for what I needed and wanted, returned calls and email promptly. Recently, I did have an emergency that affected my insured property and they were courteous and we nothing short of awesome to help me get something major dealt with. I am very grateful to this office and I hope that I am a customer for another 15 years.

A horrible branch that will soon be busey bank.One teller has a huge attitude and treats long time…read moreM&M customers like garbage.The other tellers are ok but miserable and short staffed always.Also the policies of busey bank are not customer oriented and deliver a bad banking experience.I recommend you avoid this bank and branch and never deal with this bank to handle your banking needs.Even cashing a check costs $8 even if it's their own check which is highly ignorant to any customer and customer service to bring in any new customers.They will close your account without notice and keep your personal information on file against your lawful right to not have on file.This bank is horrible and the teller should be greeting and nice to customers not display an attitude towards any customer.Do not bank here they should be shut down as a bank company highly unprofessiona!!!!

Great bank with some of the best service I have had from a bank. If they where bigger and had more…read morelocations I would have stayed with them. But if locations are not a problem go with this bank

Long and short of my experience for the 10 years we were with farmers insurance, specifically…read moreRobert Egizio branch. Maddie was a delight in every way and handled all our insurance needs Having said that, I finally against my husband's wishes (because they knew each other for a long time) I got a quote from State Farm. State Farm 2,471.16 a year. Farmers 4,753.49 a year. Different of 2,282.33. Same exact coverage! In 10 years he overcharged us. 22,823.30.

Robert and his office have been great ! they have always been patient, courteous, and prompt with…read moremy myriad of inquiries. they have good, reasonably priced policies. I would highly recommend them. Annette -River Forest, IL