Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

I originally looked up Serpe Insurance when I moved to Chicago because they're an independent…read moreinsurance agency that offers Allied Insurance, whom I was with for years out of state. Serpe offers an online quote option which gives you the rates for 4-5 carriers, and their agent followed up with me on the next business day. Lynda was very friendly and responsive. She was able to come back with better rates that originally obtained in the online quote. Unfortunately my better rates were from some of the smaller insurance companies that I've heard have iffy reputations. We got a better rate from a 'big name' elsewhere. I'm giving 4 instead of 5 stars as the affordable options were just not as solid/reputable of carriers as I was hoping to go with. If you're in need of affordable auto insurance, Serpe may be able to help you out!

I walked in on New Year's Eve to have a tenant's policy written. I cannot remember the name of the…read moregentleman who helped me but he was very friendly and very helpful. I had my policy written and paid for in about 15 minutes. Thank you!

Mary Jo has been a pleasure to work with. She always responds to my inquiries quickly and…read moreefficiently. I appreciate doing business with Langlois and Mary Jo.

Mary jo @ Langlois insurance Agency is very Knowledgeable…read more,helpful & professional Agent When i call & Maryjo or Nancy is there i feel Confident things are taking care of to my needs in a professional manner. Kudos to Maryjo,Nancy & Mark. (Great Team)

Stringham Insurance has always provided myself and my family with stellar service. Every…read moreinteraction is worth noting, but I most recently wanted to make an online payment for my premium and I could not figure out how. I reached out to Stringham insurance for assistance and I was sent my invoice with all the information I needed. This included hand written, step by step instructions on the scanned document on how to get this done and make my payment online. This was unexpected, but completely in line with the kind of service that we have always gotten from Stringham Insurance. They will go above and beyond to make sure you are taken care of. And this is why they are my insurance company and the insurance company my family can trust to take care of us.

I had had my insurance with the same agent for years, never having a claim…read more When I finally did, it was a nightmare, and my premiums rose dramatically. I contacted Stringham Insurance and experienced a level of professionalism I did not have before. Richard Stringham took the time to review my old policies, evaluate them, point out some gaping deficiencies, and give me better coverage at a much lower premium. The Stringham agency provides excellent services that meets and exceeds my expectations. I had 2 major claims, and in both cases, they were handled professionally and timely. I have recommended Stringham Insurance confidently to my family and friends, and they have all been completely satisfied. You can not put a price tag on service and the confidence you get when you are protected by a Professional!

I was in the market for looking for new insurance, stumbled upon Clennon agency. And not…read moredisappointed. Diane worked hard and within 24 hours. I had insurance with a reputable company and a great price. Thanks, Clennon Insurance . Lisa

If you are tired of the insurance companies ripping you off please look into this wonderful,…read morehelpful and absolutely the best insurance place I have ever worked with! They go above and beyond to help you no matter what the issue! The staff is so professional and super fun! Ashley Shepherd was the amazing girl I worked with but they are all great!

I received a text that my renters insurance was overdue. As I hadn't received the premium notice, I…read morecalled Kelli at Bryan Kovach's office and spoke with Kelli. As always, Kelli quickly found my account, was able to get my information and payment, all in 10 minutes or less. Absolutely fabulous treatment and service!!!

We've been insured with Bryan Kovach for several years. Bryan has always answered my many…read morequestions with patience and expertise. I recently had the pleasure of speaking with Samantha Rosario about switching another policy of ours. She offered to look into special coverage for our insurance needs and was friendly and efficient.

If you want your insurance needs handled by true experts, call Donna at Likar Insurance. Great…read moreongoing customer service. We have moved out of state and can no longer use their services. We hope others read this review. We have nothing but positive things to say about the service we received from Likar.

I was involved with an accident in which I was not at fault. The driver had "likar" insurance which…read moreI believe is the banker and the person who was in charged in getting this resolved named was Tonya Martin. She was fantastic. I however decided to go through my insurance which was direct auto and my adjuster name Janet Santina was very unprofessional. I made a claim. My adjuster named Janet would not returned any of my phone calls.. She would ignore my voice mails that I left numerous occasions. I have spoked to supervisors how I've been ignored and I do not even know what's going on. My adjuster apparently went to take pictures of my car to get an estimate and 3 weeks after she still would not provide me any information with my car. I've done everything she asked me to do such as sent in my crash reports my statements regarding of the incident and still I had no knowledge of what was the next procedure in resolving my issue with my vehicle. I kept calling and calling demanding to speak to Janet and after being on hold for half hour, Janet got on the line and pretty much dumped me and told me to go through the other insurance because she was worried "direct auto" their insurance would not get their money back from the other party" and also it's in the best interest that I spoked to the other party to follow my claim. They failed to take care of my as a customer. I shouldn't have to be calling everyday to get an answer. It is their job to resolved this issue. It is what we have insurance for... However after she suggested I call the other party in which her name is Tonya Martin. I explained the issue and Tonya answered all my questions and called Janet Santina speaking to her professional about where are they at with my vehicle and ask for information about the estimate and why they haven't resolved this issue. Janet was very rude.. Kept over talking her.. Had a smart lip and claimed the problem was me refusing to pay deductible and it might take up to one year to get their money back from likars. How ridiculous is that?! Anyway Tonya insisted she would take care of me instead after Janet Santina lack of neglect and unprofessionalism . Tonya insisted she will help me with this issue because I was not at fault of this accident. Tonya Martin was very professional! And I am upset at how my claim was handled by direct auto. Thank you likars insurance. I look forward for my vehicle to be resolved soon.

I was in a quandary with my home owners insurance company who doubled my…read morePremium. I am currently a customer with State Farm insurance company under the management of Agent Meeks. I called and was able to work with associate, Brenda, who was able to download my information regarding my property. In 15 minutes, she was able to give me a great quote for home owners insurance as well as save on my auto insurance. This was a great experience in that Brenda was knowledgeable, patient, and helpful. She gave me succinct instructions that I was able to complete in a timely manner. Brenda, works well with the public! She made my day. Thank you, State Farm!