Chase Bank - Not Business-Friendly (2 stars) Chase is one of those big banks that acts like they don't really need your business. Every time I've tried to meet with a "banking expert," there's always a long wait--or worse, I've been told to make an appointment and come back on another day. This particular branch was especially frustrating. I came in to open a new business account and was told I'd need to return another day for an appointment. For a business customer, that kind of delay just doesn't cut it. While a few of the staff were friendly and helpful, the place feels understaffed and overly complicated when it comes to basic services like opening accounts or getting information on new offerings. I don't recommend Chase Bank, especially if you're looking for reliable and responsive service for business banking needs. read more

I drove an hour to this Chase location only to be told they couldn't help me. That kind of information should have been made clear before I wasted my time and gas driving all the way there. Very disappointing experience, especially from a bank that should value customers' time more than this. The staff was not helpful in offering a solution or directing me to someone who could actually assist. Overall, poor communication and a frustrating experience. read more

Looked the location up and was needing a ATM Unfortunately this location only offers ATMs inside the entry . While that are accessible after branch hours they are not 24/7 . read more

Kind of small and possibly under staffed but they were able to "squeeze me in" for a simple name change. Banker was kind and didn't take too long. They accept marriage certificate or your old + new license together. read more

I came to open an account and Alexis was very helpful and informative. Unfortunately there was not enough time to open the account but I will be back and asking for Alexis. read more

They would not let me cash a check without an account and offered asked id I would be interested in to opening an account. Reluctantly I decided I would open an account and get a credit card too. They said the process would take up to 40 minutes and because they close in 30 I could have to schedule an appointment for a week out. These employees are more interested in getting home than doing their job. No wonder this bank has 2 stars. read more

Chase needs to do something about the panhandling n front of door! This is annoying n intimidating to patrons. At first just a couple guys - now more people directly across from the door n the parking lot .. I'm not coming back! read more

I had the pleasure of being helped by Carlos Valenzuela at the Chase Bank off of Ontario Ave. Carlos was extremely professional and answered all of my questions. Carlos was efficient and completed our visited much quicker than expected. Finally, he was extremely friendly and made my experience a pleasant one. Thank you for your professionalism and quality care Carlos, and thank you Chase Bank! read more

If you're coming into this bank avoid Leslie as your teller. She has no idea what she's doing and it took way longer than necessary for my visit. She had 3 different people tell her exactly what to do and she still messed it up every time. Absolutely no people skills, especially Jen I t came to asking sensitive questions. The experience was so awful that I won't be going back to this branch ever again. read more

I've called patty Hernadez the manager starting 9am at least 45 calls and messages finally returned my call at 4 pm told me to have my bank call her they called several times and still won't answer and not would not handle the issue lol and she's off tomorrow read more

I am very upset with Chase and will follow by closing my personal and business accounts with them. I recently had an issue with my business checking having fraud checks cashed. Someone re-cashed several checks out of my business accounts multiple times and Chase did nothing about it. When I contacted them to report, I was told that the issue would be investigated but there was no guarantee that my money would be returned to me. I spoke with one of the business account specialists, but he was not very helpful. The bank washed their hands of the situation and did very little to assist me in retrieving my money. Ultimately, after their investigation, I have lost $14,000 in fraudulent checks and have lost my trust in what was my financial institution. One would think that Chase would have additional safety measures to prevent this issue from occurring again but instead I was told that checks are outdated and that there are no safety measures available for them. Again, It is very upsetting since a financial institution like Chase is entrusted with a lot of money for personal and business purposes. I was robbed and the bank did nothing about it. As of now, the only thing that I can and will be doing is perusing the matter legally. BEWARE! Anyone looking to open up a business checking account should do it elsewhere as Chase will do nothing to protect your money and will leave you 'high and dry' the minute any problem occurs. read more

Great service and very friendly people. Parking is gruesome so be patient. Opening an account was very easy and I never have any problems with customer service. One star taken away for the smell of the dirty mop they continue to use every morning. It smells awful and the lack of tellers when it gets busy. I would like to see at least 3 tellers at all times. read more

This Chase still sucks.. I have a broken ID they won't take do they understand there is a pandemic going on and the DMV's are closed

y'all suck. why list a phone number if your customer is gonna call 8 times and you don't answer the phone. "I don't have any bakers today." Ma'am it's Thursday and you just opened, how do you not have bankers? I guess you're understaffed, you should fix that. Another thing for you to fix. I was gonna open an account with you guys but it seems that you're extremely unreliable so I guess I'm going to Wescom read more

Employees we've encountered here were a little rude. They believe they are always right just because they work there. They kind of rip you off. They don't believe in FDCPA and they allow third parties to access your account. read more

I've used many of their services and have spoken with many of the employees here even before when it was WAMU. I have always received friendly service. There are new faces though. Ever since Chase took over it seems that there are more employees that work at this branch. I cannot complain too much except that they took away the kids area, but that was expected coming from Chase. Overall I am happy banking here. read more

Chase Bank - Banks & Credit Unions Near Me - Corona, California

Was notified of fraud on my arm card 3 weeks ago my a non English speaking individual and requested to turn in my arm card as of this date no card to replace read more

I will start by giving this place a 5 star rating especially due to the manager named patty or Patricia!! I have seen the other ratings at this place and I can tell you if they had just gone to her they would have been handled with comfort ands care!! and gave this place a 5 star review instead of what they posted!!! Please anyone who need assistance or care go to her, she is amazing and will make you feel special in any since of your problem whether difficult or simple in matter, she will appropriately respect you and handle you as though you have 100 million in your account!! I have never seen a manager go to the extreme that she does to assist or help people in time of need or just out of her goodness in care. Again if you at this bank need help I will guarantee she will do everything to help you and assist you. My experience with her far exceeds 5 stars and I wish more people like her existed especially in the banking field!!!! Again thank you Patrica or patty Hernandez read more

I had not used my bank card in a while and when I called to see if it was still active the rep told me that my card was compromised and i needed to go into the bank to open a new account. I left work early to open my account and not knowing where to go i asked one of the employees what to do and she directed me where to sit. I was in casual attire so they just looked at me like if i was poor. I let it slide so then another woman with scrubs walks in ten minutes after me. I had signed first but they let her go before me which was perfectly fine. Minutes went by and they finally call me only to wait longer. Finally after waiting another ten minutes they send me this woman who looked so unprofessional and was i believe coming out of her lunch break still chewing her food and looked at me i guess wondering if i spoke english and like she was annoyed. Finally after telling her about my account she said it was never compramised. I was extremely dissapointed with the customer service. read more

Worst customer service at this branch. We had an issue with our electronic banking and went in to speak with someone, banker was extremely rude we ended up closing our savings account! The branch manager needs to be changed! Chase never had such terrible customer service! Never even attempted to save our business, terrible! read more

This bank is the slowest branch i've ever been to! Get ready to wait for more than 20minutes to get helped! I just stepped out right now because they were super sloooooow read more

About to change my billing address because you can't order anything online if that's not correct. I notice there's no windows inside the bank, this isn't the old school era, it's the new days. read more

Chase Bank - Banks & Credit Unions Near Me - Corona, California

I don't know about everyone else comments. This is probably one of my favorite bank to go banking with. Whenever I went in there's always someone there to greet. Only wait a few minutes to see a teller or to see a private personal matters. I go in here all the time. Of course there is a long line if you go during rush hours. That's every bank read more

On November 29 2017 Closing Bank account with Rachael Medina giving her cash to pay off withdrawal amount from all nonse bank fees and closing completely bank account. I have told her that I want the account cancel completely and as a relationship banker not once was i asked why I am trying to close the bank account or try to help with keeping me as a client! Has a rude attitude and honestly it's people like her that this is why I am asking to close with Chase Bank. It sad when someone use your bank info to purches things online and Chase bank makes you pay for getting your card stolen....smh and for workers like Rachel Medina to assume that it's the clients fault, instead of trying to help makes me wonder why hire someone like her. read more

I just come by to take out cash, I never really need to go to a teller. It would be better if they had a drive thru ATM, those are awesome.

My review is about their credit card reward program. The Chase Sapphire Card offers travel incentives in the form of 25% additional reward points if you redeem your accumulated points that are earned by using their card to book travel through their travel department. BE VERY CAUTIOUS!!! We attempted to "cash in" our points with the rewarded 25% additional points for airline travel. The amount of points equates to dollars however their cost for tickets were much greater than what we were quoted directly by three airlines which flew the same routes, on the same dates at the same times. The amounts Chase Travel quoted surpassed the fares even with the bonus 25% additional points. I asked why their charges were so exorbitant and was not given a reasonable response so I asked for a supervisor. After speaking with over 10 people in more than 9 calls over a month I never received a direct response to that question instead I was offered as compensation for my time and aggravation an additional 5,000 points. I never received an answer to why the fares I was quoted by Chase were so high. Do your homework before you book any travel through their travel department. Their fares weren't a bargain compared to booking direct through the airlines. In our case their fares were inflated above the so called bonus they offer. BE CAUTIOUS ! Do your research. read more

They are always understaffed or their staff has better things to do when you need to see a banker. This is an ongoing problem, I find it best to go to other branches. Unfortunately for me, this branch is just a couple miles from the house. read more

Hard to believe that in this day and age that a branch of Chase does not know the difference between a personal, business and a 501c3 account. Poor customer service caused by loosing paperwork from previous owner. Only financial institution that I have used that required ID to deposit a small sum of cash. read more

Things have not changed at all, if not for the worse since the last time I reviewed this place. They have only one, maybe two teller lines, while they have 4+ salesmen in cubicles. That says a lot how Chase, and this branch manager think about what is important. The branch manager walks by, sees there are more than half a dozen people waiting in line, then just walks right past. That's rude and unprofessional. Don't use this branch, unless you need to use an ATM, go use the smaller branch inside the Stater Bros off Cajalco. read more

Went in to open an account and Luis helped us. He was very nice and professional. He made it painless and easy to open the account. Explained the way the accounts work and helped us create our chase account as well. Love the technology that Chase has, I feel very high tech now. read more

I used to bank with Chase, but got tired of their horrible customer service. Especially at this location. I just needed to make a simple mortgage payment and I was waiting in line forever! They only had two people attending to customers. For being the evening, they should know that people get out of work and come to the bank and business will pick up and be more busy, yet they only have two associates helping. Not one person is using their machines either, so obviously shows they aren't benefiting service or company. read more

This location absolutely sucks, only come cause it's down the street from my house. Never coming back. Changing banks. I went in around 4 different times and all 4 times I waited 30+ minutes to sit down with someone so they can tell me there's nothing they can do to help. And then give me some bull story as of why. I've gone to the chase in Yorba Linda before with the same request and they took care of it. Even explained how she did it. So when the girl at this location told me she couldn't help me and why I knew she was lying and just didn't want to help. read more

The other day I had to purchase some printing for our Fraternity, so our Treasurer wrote me a check out of our Chase account to reimburse me for the amount I had to pay. When I went to this Chase Bank to cash the check the teller ask me if I had a personal account with Chase Bank. I said no and she then went into the talk about how she was going to charge me $6.00 to cash the check! I ask to see the Manager, a Ms. Grace Ramirez. When I said to her why would I pay $6.00 for a check that our Treasurer made out to me from our account, she proceeded to tell me that this was Chase banks policy and basically "To Bad". I got on my cell phone right then and told our Treasurer to contact "Every" Fraternity in California and if they Bank at Chase to reconsider and "Move" their accounts to another bank! I could not believe the arrogance of this bank manager. read more

I opened a Chase College account for my daughter. It has been a nightmare. I was moving my accounts over from Wells Fargo to Chase and started with my daughter's account. I put a check into to start the account and they put a 2 day hold on it. Ok, I understand that...then they "extended" the hold even though I brought my statement in as well as the cancelled check copy and showed it cleared. Finally after dealing with this for hours we get them to release it. So then we go to have her tuition payment taken from it and guess what?? It gets declined - so again we have to call and get it handled so they let us pay with OUR OWN MONEY!! I figured it was because a new account so I will be patient. Then my daughter needed books. Of course she calls me and needs it NOW. I sent my husband to the bank after he withdrew $300 cash from Wells Fargo to avoid any type of hold. Guess what?? They will not allow anyone to deposit cash into the account that aren't Chase account holders. We speak to the manager and this is the Chase "policy" - even though we have the receipt showing the withdrawal and can pull the account up to show it came from us. They said they need to source it. I deal with mortgages all the time and they source it by looking at bank statements and/or cancelled checks. So in conclusion-if you are looking for a solution to an account for your college student DO NOT USE CHASE! You can thank me later!! I am closing the account and going back to Wells Fargo, where I should have started. read more

This brand does not have a drive thru ATM. But they are very friendly, I went here to close out my account and was seen within about 5 minutes. read more

Totally disgusted with Chase. Took from Oct 20 to Jan 4 to get an inherited account transferred into my name and the second account I'm still waiting for. Had me sit down and fill out papers with them on Oct 20th. (couldn't mail them to me to be mailed back). When still nothing happened weeks later on calling different departments on my own, found that the papers never got faxed to the correct dept. Faxed my copies myself. Then a week later found that the papers they had me sign were missing a section. FIlled that out and faxed myself. Never got a call that anything was missing, had to call myself and ask why it hadn't been done. Still waited. Jan 4th one account finally showed up. I think because I told them I was transferring out the money from their bank to another they held up the funds to help their quarter end figures. Probably do that to all the people wanting their money out at that time of year. The second account I had to return to refill out the form request AGAIN because it had been over 30 days and they needed an updated request. Are you kidding me? Been several days since that was done and the account still does not show. This all done by the investment advisors. The money I was planning to leave there invested, I will be now taking out. (As soon as they finally get it in my name). I'm really going to trust their advisors that can't fill out a paper correctly and obviously don't care about their customers? By the way, I had two inherited accounts at Fidelity that they handled in one week, sent me the papers to sign, I mailed them back and they transferred the money. No problem. I will be doing my investments with them. read more

They need to open more people they shouldn't have one person working at 345 in the afternoon

Thank you Chase bank as the lady at the teller is an Angel! I am visiting from out of state taking care of my father who is ill. I explained to the nice teller what I needed on behalf of my father. I never bank with Chase but have an account with Dad so I wasn't familiar with anything. Thanks to this beautiful woman I was in and out quickly. I didnt get her name but Excellent Customer Service. read more

I had a positive experience during my visit to Chase. Zee was extremely helpful and informative. I will be closing my business account with Wells Fargo and fully switching over to Chase. Chase services can benefit me more than my present bank. Zee did not come across as just another salesperson; he showed how a bank consultant should be, and he came through on his promise to follow up with me regarding my accounts and that I was satisfied with everything, which I am. read more