Associates are friendly and courtious. I don't know if they are confused about the details of username and password but it took forever to open checking acct. Don ( acct mgr-i think) had more thorough knowledge and was able to open the acct properly. read more

I have been a member of Chase for over 20 years. Although I have always been happy with Chase, today was the most pleasant experience yet. I asked to speak with someone to open up a business credit card. I was walked over to Christine and she was so helpful. She took her time to explain all of my options. She was friendly, knowledgeable, and never pressured me at all. Since I recently started my own business, I decided to open up several accounts to help my business. It was such a smooth process thanks to Christine and I will definitely be coming back soon if I have any other banking needs. Thank you again! read more

This bank SUCKS! The ATM's NEVER work! 5 ATM's on the outside & on a Friday morning none of them ever dispense cash!? Ridiculous!

Kevin Reyes helped me today and I had the best experience that I've ever had at a chase branch. This man deserves a raise. He was patient, and helped me with exactly what I needed, while providing guidance on ways I can maximize my chase accounts. He will be my go-to banker from now on. read more

Why don't they update their hours on here ?!?! I rushed over here to find out they close at 2!! And to top it off their dang atms never work ugh read more

Horrible bank! Cashed a forged rent check that cost me $1700 It's been over 3 months and they still are "investigating" They are thieves, stay away if you can! read more

I have opened so many business bank accounts, but Paul Dyer is the most professional banker I ever met.

Hate this location. I always try to avoid coming here as much as possible since the day they lost my $7,000 dollar check!!!!! When I noticed the money wasn't deposited to my account I called and they said didn't know where it was and to call who had issued me the check to get it replaced! To top it off it It took a month for me to receive my new check. It was the manager (Randy) that had lost it. Very unprofessional and careless. (This was in 2018) So today I walk in to close a savings account just because I was in the shopping center. I walk in and 30 mins go by and nothing. Not a "I'll be right with you"..."sorry, we're busy it'll take a while"....."what are you here for?".....NOTHING no interaction from any of the workers. Tyler and magnolia location is the location to go to. read more

Thank you to Kevin Reyes for being so helpful and setting up my account!! He was so helpful and answered all my questions, and was very friendly! He is a cool guy and made me feel welcome! He also was able to fix my debit card when it wasn't working and he took care of it right away! Thank you Kevin I appreciate it and I'm happy to be part of Chase!! read more

Service was worse than just slow One member was even rude when it was uncalled for. I didn't even get my bank statement printed, which is all I went there for. The staff was completely incompetent And desperately needs to be retrained. read more

bunch of thieves. Stay away.Especially if you are a business & use their In House ) merchant cc process system.Stole, Double charged my Acct over 25k. criminals . read more

Never visiting this chase again. They wouldn't make a call to clear a check and denied depositing it for me. Horrible customer service I feel bad for the young lady teller that was helping me everything was ok until that obese woman stepped in with her snotty ass attitude. It's not my fault you're unhappy you power hungry cunt. And before someone comes for me I visited a different chase where they did their job and made a call to clear the check. Horrible service just use the outside atm or go elsewhere read more

Great team here Paul was able to answer all my questions and concerns. Overall great service provided. Specially right now during COVID no one wants to go in it was nice to get a prompt respond and get help to work everything digitally! read more

Came to this branch wanting to do something on my business account and the business "expert" was totally rude and in a hurry to help me. He didn't event set down on the desk and started to talk about my account. Really!? You having even open my account and you are already telling me what to do. Who hires this guy at the bank. It never fails every time I come to this branch for business matters they are all unprofessional and don't know what they are talking about. read more

My sister and I came for a quick visit to get a sheet of checks. A teller by either the name of Laura or Lauren (I'm writing this a couple days late and can't quite remember) helped us. There was little wait time and she was very friendly. Other times aside from this one, we are always greeted with a "Hello", even when just using the kiosk inside. read more

I have been a Chase customer for many years some branches are better than some . But if you want the best of Chase banking go to the branch on McKinley near Costco. Sara P. & Paul were so helpful on helping me save more money! From now on I'm going there for all my Chase banking needs. Thank you Sara! you sure know your bank & customers needs! read more

In regards to customer service, I spoke with a lady with purple hair at the teller window who informed me I could Not cash a check because of balance in my checking account against the check. I was told that we could try, then she deposited the check and informed me only $200 was available. The funds to cover the check were in my savings if we really wanted to transfer over to cash. I explained she could of released it anyway as in previous experience. She said there was a non-supervisor overide And looked to the girl to her right for some sort of confirmation. Bad customer service when it comes to what the bank can actually do, from previous experience. As a disclaimer my account is positive with no bad checks / overdrafts. Take the time to drive to another chase for convenience sake. First negative experience at a chase in almost 11 years. read more

I was in the bank and Mathew Claustro helped me he is one of the best. I am proud to know him and he gives great customer service. read more

Please clean the drive thru ATM machines daily. The screens and keypads are filthy. Not sure how the walk up ATMs are but the drive thru are definitely filthy and unacceptable. Other local Chase locations are well kept and always clean. Thanks. read more

Had a very good experience again with this Chase branch. I felt bad because I accidentally damaged their cart while bringing in some coin, however the staff treated it as no big deal. I met the branch manager, Karina Kravas, this time and was impressed by her professionalism and demeanor. I was also helped out again by Jessica Carino. Thank you Chase for your continued adherence to customer service and professionalism. Dr. JC read more

I don't think very many people take the time to leave positive reviews. I would just like to say that every time I go in this location the branch manager always goes above and beyond to help his customers and make sure they are taken care of. He is on the floor with his sleeves rolled up and getting involved. Thank you. read more

As you can see by my reviews I never write bad reviews, I'm not one of those negative people that take the time to spread negativity. I love writing great reviews for establishments that deserve them. Today this happened.. I usually come into Chase in my business attire and usually I get friendly service. Today I'm dealing with an injured foot, so I came in with zero make up and yoga pants, as I'm just running an errand and then going back to bed.... Immediately as I handed a cashier check to Majida "Maggie" Salman , she looked at the amount and without giving me eye contact, had the worst attitude, she said "we can't do this " then she had me swipe my card and proceeded to look up my account. She assumed because of my casual appearance that I didn't have enough funds. She had a wrinkled look on her face, a snippy attitude and was short and rude with my questions. She then brought over the manager " Katina M. Kravas" which didn't greet or look at me, she started speaking to "Majida Salman" and then told me I couldn't do what I wanted to do. I'm ok with respecting bank policy, and with adhering to the rules, I run a business myself. I'm not ok with being treated rudely and with disrespect. Maggie proceeded to cancel my transaction without confirming with me if that's what I want to do with the deposit, and then proceeded telling me the process to close my account. I doubt that Chase Corporate knows that this is how clients are treated. This lady is bitter, angry and clearly doesn't enjoy her job. She's prejudice and makes assumptions based on appearance. I will be taking my business away from Chase and will ensure my family does the same. Maggie, if you hate your job, go back to school and find one you will enjoy. Because your work is reflective of your hate of people and your lack of customer customer service Stay away from them.. And get better customer service elsewhere read more

Never come if you are in a rush. Have only two tellers on Fridays! Takes forever. Representatives try to help but have never gotten back to me when they said they would. read more

One teller on Friday with a very pleasant lady asking me to use the machines. Honesty, I feel bad for the tellers. We're being conditioned to use the machines, and you don't have to pay them a salary. So eventually, no more tellers. And some business, you just NEED a teller. read more

So I came into the bank office today after having some issues with my paycheck, the banker Randy was amazingly helpful. He was very pleasant and kind, helping me feel less upset about the situation. He assisted me the entire situation. Even going above and beyond in order to help me get my money. I ended up having to go to the workplace and get a replacement check. When I returned Randy saw me helped me quickly cash through check and just talked to me as a friend. He also gave me his card go contact him if I had any issues with the company in the future read more

I like this Chase bank because it has a drive-thru ATM. Not too many of the the Chase banks near and around Corona have those. The one time I went into this bank the staff was courteous as usual. If it were closer to my house I would definitely go here more often. read more

I have been fighting with escalation department for two months and I'm always given the run around. Today I called and spoke with some gentlemen from the Philippines name Jim, I can say I have never received such a horrible experience with some one over the phone. I have been with chase for 5 years and I've never had an issue, until today. Not to mention he gave me a different name than what his actual name was. I called a branch local to where I was and I Spoke with Ted, Ted was just amazing. I explain to him my situation he was able to file a report for the representative who I had just been on the phone with and not only that he when above and beyond for me to get another claim opend up. He stayed through most of the claim. I was ready to switch banks. Chase needs to put more people like Ted over the phone instead of some one from philines who is going to be rude and disrespectful. Thank you Ted for your help. read more

I had a good experience today at this location. Michael has the best customer service i have ever experienced at any chase branch.

I had the BEST banking experience I've ever had today opening my new Chase account. Gabriel was so personable, knowledgable, and professional!! He made sure all of my online banking and quick pay was set up before I left the branch. The branch manager came over and introduced himself and offered his services if I ever had any questions. I had my 7 month old daughter with me and they were so patient with her yelling and nonsense. They never made me feel rushed. I would give more than 5 stars if I could. WONDERFUL branch!! I bank with Wells Fargo also and I have got to say Chase customer service beats Wells Fargo hands down! Great job Chase!! read more

After the 2nd negative experience with Randy Swanson I'm finally leaving a review for him directly. I Have never come across anyone so rude and not helpful when it comes to getting change for my business, He is the #1 reason I don't open a business account over there eventhough I do all my personal banking with Chase . I should have done it when Michael Torres was the manager. That a night and day experience, unfortunately Randy has made it so I never want to go back to the location I've been going to since it was Washington Mutual. He pretends to be helpful but has no intentions but to be rude and unaccomodating even when we follow his bullshit rules to get change, this last time I sent my receptionist with everything Randy asked for and he tells my receptionist he can only give out $105 in change. What's the fucking excuse now?! I rather go to Wells Fargo across the street. Last time I make that mistake. Unfortunately this is behavior coming from the manager, the tellers and everyone else are always polite and helpful. Randy Swanson needs to be transferred else where! read more

Ive been a customer since they were Washington Mutual and boy how i miss thode days. Quality of service and banking experience have gone downhill since Chase took over. Today i was "Helped" by Rita who couldnt figure out simple transactions and was rude. You would think a cashier would know how to do their job or at least not be condescending to a customer. Hope you dont go to Rita's window. Very Good reason ive been moving my banking needs to other banks. read more

This place is an absolutely sad excuse for a bank. Almost all the tellers are "automated" and the ones that are there are dumb and dirt. Went in to change out an old ripped 100$ and the teller automatically accuses me of the bill being counterfeit, even as far as saying it was a 1$ bill with hundreds markings.. And saying she couldn't see the hologram face... Well hello, last time I checked old hundred don't have that marking.. And working at a bank with cash handling as a number one priority..: things that make you say hmmmmmm. And mind you, when the manager came over to confirm the bill was indeed real, the teller threw her hands up in the air and said she couldn't deal with me.. Beyond disgusting and rude of her. The manager wasn't much of an asset to the branch himself. I'll never ever step foot in this branch. And even going to go as for as to close my account and go elsewhere. read more