I've been coming to this financial center for years. So this is my "home bank" that I always go to…read more To be straight forward, I hate having to go into the bank in general. I avoid it like the plague lol If I can do all my banking stuff online, then I will. But occasionally, it can't be done online and I have to go in. So this is where I end up. Appointments are encouraged to avoid long waiting times. I wouldn't walk in without having one personally. But if you need to do a quick withdrawal or deposit, then you can stand in the line. Usually it goes pretty quickly. They enforce masks while inside and politely ask people to put them on. I do appreciate that since you have to stand in lines and be in close proximity to others. The waiting area for appointments is relatively comfy with couches for sitting. I don't recommend trying to call them. The phone will ring and ring before someone eventually picks up. They don't seem to be very responsive when it comes to incoming calls/ the phone line. But overall I'd say this is a good financial center.

I left work early to make it here before they closed. I arrived 20 minutes before closing. I spoke…read morewith a rep on the phone earlier about receiving my deceased father's items from his SafeBox. The phone rep told me I could just go to the nearest branch and have it shipped there. Should be a quick phone call and that's it. They were unwilling to help me. Wanted me to schedule an appointment two weeks out. I informed the man at the front desk that I am a teacher and 3:30 is the earliest I can arrive. I am unable to come sooner because I used all my sick days when my dad died. I am deeply disappointed at the insensitivity and lack of initiative to help me what should have been a quick process. He gave off the vibe of "No we cannot help you because we are about to close even though we have 20 minutes left." I am so disappointed.

I go to this bank often for work. Our company has business…read moreaccount with them. The service is very very slow. There are 5 windows in this branch and I have never seen all windows open. They only have 2 windows open most of the time. But you can see the tellers just on the background doing God knows what. There are no helpful managers just to check in with the customers. Poor customer service period.

During my recent visit to Bank of America, the teller with the bright brown hair. I encountered…read moreservice that did not meet the expected professional standards. I approached the teller, she had her name tag hidden. the teller on duty at end window. From the beginning of the interaction, the teller's tone was abrupt and dismissive. Instead of offering a polite greeting or clear assistance, their responses were curt and delivered in a manner that felt unwelcoming. When I sought clarification on a routine question regarding my deposit , the teller appeared visibly impatient, spoke over me, and made no effort to ensure I understood the process. Professionalism in customer service particularly in a financial setting requires patience, clear communication, and courtesy. Unfortunately, this experience left me feeling undervalued as a customer and reluctant to return to this branch. I would never bank here again. I am sharing this feedback in hopes that it can be addressed through additional customer service training, so future interactions are handled with the respect and professionalism clients deserve.

I have been a member of Chase for over 20 years. Although I have always been happy with Chase,…read moretoday was the most pleasant experience yet. I asked to speak with someone to open up a business credit card. I was walked over to Christine and she was so helpful. She took her time to explain all of my options. She was friendly, knowledgeable, and never pressured me at all. Since I recently started my own business, I decided to open up several accounts to help my business. It was such a smooth process thanks to Christine and I will definitely be coming back soon if I have any other banking needs. Thank you again!

This bank SUCKS! The ATM's NEVER work! 5 ATM's on the outside & on a Friday morning none of them…read moreever dispense cash!? Ridiculous!

I drove an hour to this Chase location only to be told they couldn't help me. That kind of…read moreinformation should have been made clear before I wasted my time and gas driving all the way there. Very disappointing experience, especially from a bank that should value customers' time more than this. The staff was not helpful in offering a solution or directing me to someone who could actually assist. Overall, poor communication and a frustrating experience.

Chase Bank - Not Business-Friendly (2 stars)…read more Chase is one of those big banks that acts like they don't really need your business. Every time I've tried to meet with a "banking expert," there's always a long wait--or worse, I've been told to make an appointment and come back on another day. This particular branch was especially frustrating. I came in to open a new business account and was told I'd need to return another day for an appointment. For a business customer, that kind of delay just doesn't cut it. While a few of the staff were friendly and helpful, the place feels understaffed and overly complicated when it comes to basic services like opening accounts or getting information on new offerings. I don't recommend Chase Bank, especially if you're looking for reliable and responsive service for business banking needs.

I called Chase bank to see if they would be able to exchange foreign currency, and they did. I've…read morenever done this before so I had to research Chase bank is down the street for me so it was very convenient. I called and they said to come in to order the currency. I did that within two days, I had the currency that I needed, and they didn't charge anything for it. The Clerk was very nice and professional and I was happy.

Went here today to re-open an account with chase. Made an appointment with derek and he was…read moreamazing! I always do all my banking stuff online or through the mobile app so i never have to come in person but i'm glad i did! This location was really clean and all the staff were pleasant. I was immediately greeted at the front with a nice young lady and was offered something to drink. Derek was very knowledgeable with his work and even took the time to teach me new features on the mobile app to help me with my financial goals. If you ever come to this place or for an appt. make sure to have it with derek :)

Kind of a bad attitude from a Lisa who works here. I took the check here which was drawn on their…read morebank, all was good at first until there was an issue with the check. This is the first time there's been an issue with this check but her attitude went from nice to borderline judgmental. I know she can't discuss anything on the account, but it was just her overall tone after that changed. Almost like she was giving me the bums rush to get out to the bank. Lame.

I switched to this bank due to my employee merging with them and figured it would be a lot easier…read more This branch has such rude employees. Always talking amongst other employees, instead of helping customers. You walk in and they right away put up the next window sign.

Izzy is a gem at accounts desk. They have always been helpful and continue to be so. Not sure…read moreabout the angry reviews I've seen here but my numerous visits have yielded wonderful results. A++

Just had the worst experience at this branch, came on my first stop to run errands to withdrawal…read moremoney from the ATM, and the machine read error and took my card!! The branch members acted very nonchalantly as if it were no big deal. I had to pay a babysitter $100 so I can come out and run errands this whole situation put me back in two different ways!! I am currently still waiting for the branch manager to write up an incident report as I requested because this whole situation is beyond unique and has never happened to Me before at a bank or anyone I know so I really can't believe they are trying to completely disregard this situation. Completely unacceptable my family has been banking with this Wells Fargo branch for over 15 years sadly we will officially be closing our accounts and switching banks!!

Omg the staff here is so amazing I love them…read more They're so sweet and professional Ivonne and Alejandra were awesome

goes to cash in a check with "I can't cash the check" i ask why not she tells me "I don't know it…read morejust says cash at own risk and i'm not willing to risk it" tells me to go to walmart instead and then tells me she's not trying to be difficult with me.

Update: Thank you for the response, but it seems to miss the main point of my review. My concern…read morewas not whether a number was eventually provided, but that when I initially asked how much was needed to bring my account current, I was told the amount could not be determined and that Rosa "did not want to get held up" checking further. Being told that a branch manager does not want to take the time to look up a basic account question is unacceptable.

Kristen is always a pleasure to work with. She is very customer friendly and knowledgeable in all…read morethe services Altura offers. Her service is a great representation for Altura!