I MISS JONATHAN JACOBS!! HE made you feel so welcomed, and if you were having trouble he would make…read morea call or do anything within his legal bounds to assist! AND he would call you to ensure your issue was fully resolved!. Now this is like any other bank. Sorry

Racist . Came to cash a check told me that my check needed a day to process , the date is 6/4 check…read morewas issued on 6/1 . Spoke to banker who told me that some checks cannot be scanned or cashed . No one made an attempt to scan the check so I don't know how they came to that conclusion . Went to another Wells Fargo same day with no issue

worst employees ever!!!!!ive been coming here for years and the lady who works at drive through on…read more09/10 /2024 had me there for an hour investigating all my information!!!!!!!!!im so disappointed in them!!!!!!!

Bank some how always has a shortage of employees, if you need to do anything Inside skip this…read morebranch.

We went into the East Windsor location to open an a savings account. The First Lady said I am busy…read moreeating and point at another younger lady and said "you take it". This lady was polite and nice but seemed to know nothing about any of the bank accounts we asked about. We finally asked about a checking account and one of the older ladies said you know you have to actually have money to earn interest, and if we want to know anything call customer service. Apparently we did not look rich enough for them and they are too lazy to know there own job. This is why bank branches are closing and going online.

I'm a long-term fan of PNC Bank and this branch in particular. Assets of this branch are friendly…read moretellers who know your name and offer fast, professional services. Business banking services are also on-point. Some causes for concern recently: 1) all but one lane on the drive-thru have been replaced with ATMs. Again, one of the reasons that I like this branch is the personal HUMAN attention. I believe that automation is the wrong way to go. The new ATM machine also malfunctions frequently, requiring me to go inside the branch. 2) PNC needs to be more judicious in assessing fees to long-term clients.

Staff is always very slow (never use the drive thru) and always very disrespectful…read more Have many accounts here for years. No longer. This bank has changed in a very bad way.

Needs vast improvement in customer service. Last Monday only one teller was working, the other went…read moreto lunch, during lunchtime when many customers need the bank on their lunch hour. There was another employee who said she was too important to work as a teller. Her job was to order customers around and she became very abusive and insulting. She was horrible. The windows are at the entrance to ShopRite and it is a very crowded and dangerous location as shoppers come in and out pushing carts. I had to quickly dodge carts. There isn't any way to social distance in this crowded space. I don't understand why this isn't a fire hazard. They cook food in the back of ShopRite. If there ever were an emergency, I don't know how shoppers could be safely evacuated.

Came in earlier this week and had a wonderful experience. Everything was neat and well kept, and…read moreRae went above and beyond with her kindness and professionalism. Her approach truly left me feeling taken care of and would absolutely suggest this branch to others.

After 22 years of being a customer with PenFed they are refusing to protect me from their ATM…read moremachine's malfunction. They are stealing $100 from me. Back on June 3rd I went through the drive thru ATM, it was moving slow but going through my $100 withdrawal, right at the end when it was suppose to dispense the cash, the machine completely shutdown and started rebooting. I immediately went into the bank and they said it would take 8 days to refund my money. I went back after 9 days and they put the money back in my account. A week later I got a letter stating that they only temporarily gave me my money back pending a review. Knowing that the camera on the ATM would prove I never got the money, I thought nothing of it until today, when I got a letter stating the ATM owners are denying my $100 and PenFed will be withdrawing $100 from my bank account. This is stealing, I never got the $100 and the video footage should prove that. I will be withdrawing my money and closing all my accounts. If this is the way my bank of 22 years backs up their customers in the first issue I've had in 22 years, I don't want to be associated with them.

I had accounts with Shore Community before they merged. Will probably be changing banks when I have…read moretime. The website tells you nothing but call for rates. No other bank does this.

Horrible treatment . In parking lot waiting for a client to open up new account to place down…read morepayment on his business insurance and I was hustled out of parking lot by the owner of the bank (she claimed to be) while working on my laptop and on phone in my car. I made one quick cold to a neighboring business while waiting for him. It's one thing if the lot was packed but not one car was in there and about 5 other spaces were open. I informed my client to meet me at another bank and he will not be opening and account here now. Lesson to be learned - pick your battles and define what's worth driving people literally away!

Been here before…read more Friendly service Actual bank tellers are available Covid 19 protocols are being followed

Friendly staff, usually two tellers available, seemingly only one customer service representative…read moreon any given day. Nice branch, well maintained.

I like Bank of America generally but avoid this branch at all costs. Their outer lobby is a three…read morestory glass atrium that in a moment of understatement, "holds the heat" very well. In the warmer months the inside temperature is sweltering and if there's a line for the ATM, waterboarding is preferable. Sometimes architecture and meteorology just don't mix. Pro Tip - bring your pith helmet and quinine for malaria. Two stars for the very professional staff.

Awful customer service and unhelpful staff. Would never use this bank ever again plan to pull all…read moreaccounts.