Interest rates are too high and they don't treat their people right! I can't think of anything…read morethat I like about this company. If you're in trouble, they don't help you out, they could care less! So I could care less about them. And I don't do business with them anymore.

Been a long time customer with Chase. I had an extremely disappointing experience at this Chase…read morebranch due to the poor conduct and unprofessionalism of the day manager, Heather. From the moment I walked in, there was no greeting, no smile, and no attempt at customer service. Her demeanor was cold and dismissive, making me feel more like a suspect than a valued client. For this reason zero/5 star but minimum is 1. Thankfully, the situation was turned around by Victor, a personal banker who exemplifies what real customer service should look like. He was respectful, professional, and genuinely helpful. He listened, built rapport, and calmly diffused the situation. Victor deserves full recognition for his attitude and professionalism 5 stars if I had just went to Victor from the beginning. Chase customers: go and see Vic!

They are slow here. Waiting in line for 25 min with 4 people ahead then there's a whole line behind…read moreme.

This particular Wells Fargo Branch is AWESOME! I have been a customer over a year since my move to…read moreEl Dorado Hills. No negatives, all positives! Kinda of that "Cheers" feeling where everyone knows your name. A refreshing change from my former WF Branch in Davis. Employees I have come into contact with have been professional yet friendly, more than willing to help with any issue and expertly trained at his/her job. Does not get any better than that when you are dealing with financials! Especially your own:). Covid was in full swing when I began my relationship with this Branch. I felt confident with the virus precautions in place then and still grateful for the respect they continue to show to keep their employees and customers safe. Highly, highly recommend!

Today was the day -- I finally decided to open up a checking/savings account at a credit union vs…read more my usual, U.S. Bank. Where I live, the closest U.S. Bank branch is 1.5 hours away, and I was looking for a credit union that is located in my hometown (Folsom/EDH), as well as where I currently live. Golden 1 seemed like the best option. I made an appointment at the El Dorado Hills Town Center branch for this afternoon, but somehow, my clumsy self canceled the appointment. I still walked in, and asked if anyone had time to help open a checking and savings account, thinking they would say I'd have to reschedule. They were happy to help, and took the time to help me open them! Mark was awesome, and explained things thoroughly, and was quick, too! I was in and out of there within half an hour, and I think I made a great decision! Glad to be the newest member of Golden 1 Credit Union. Thanks, Mark! Carson C.

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

I was interested in refinancing my 2023 year model vehicle to a lower APR and contacted Banking…read moreSpecialist, Daniel Grossenbacher at Provident CU, Folsom, Ca branch. From arranging the appointment to my in-person consult with Daniel, it was an absolute seamless process and one which took approximately 30 minutes to complete. I was able to secure a great APR as Daniel explained all options available, and I left feeling completely satisfied with the outcome. Daniel made the process very easy and was also very professional and courteous. I would recommend Provident CU for all your banking needs and especially Daniel who also followed up to ensure all of my needs were addressed. Great Job!

I do most of my banking online, but was in the areas and decided to visit the Folsom branch. I was…read morehelped by the nicest person, Eric. He was so helpful, patient, and friendly. I forgot to bring the needed paperwork. He offered to print them and helped verify account info I couldn't find on the provident app. He helped me get everything done and explained what to expect next. It reinforces why I bank with provident. Their customer service is the best! Thanks Eric!

This is the worst bank on the planet. I have banked with them for 10 years out of convenience of…read morelocation and every time I call or have gone in it seems like it is the bank tellers first day on the planet. Also they will not allow any online purchases to go through and you end up having to call customer service for pretty much everything. The people are incredibly rude and incompetent both in person and on the phone. I've had them accidentally over draw my account for a mistake on their end and then freeze my account for weeks on end while they figure it out. There was another issue where I could not pay my rent with my account without calling and explaining the situation every single month. I could probably post my card on the internet and it wouldn't even be an issue because I guarantee someone would pretty much be unable to use this card.

The bank is fine. The employees are cold. The manager is not cool. The minor interactions seem like…read morean inconvenience. There is an interesting feature with the ATM. One can only withdraw from one diebold junk -- no updates. The full featured one has a nifty feature -- there is no one way to deposit your government check. HAVE TO deposit in branch!!! Call for help - none. No one knows anything!! That's right, no one. NADA!! Amazing. Really. The solution is not friendly. If you have a busy weekend, minimal assistance. It is not fun or for me.

As long as I banked with Eldorado Savings they have always been kind and where very fast and…read moreefficient I have moved and where I moved this bank doesn't exit ! Otherwise I would still be banking with them

Number one, the teller was mad that I interrupted her lunch time. She made it clear to me several…read moretimes with the eye rolling and huffing. I had a check from my father's life insurance company that I wanted to deposit and since she didn't know the company-she was placing a 10 day hold on it. I took my check back, walked out, opened an account somewhere else with no problems and no holds. She was very rude.

The Placerville branch has an AMAZING staff. They are always upbeat, friendly and efficient…read more Maria, the manager is a gem to deal with. Maria follows through and keeps you posted on any issues you may be having. I never have to call back because they didn't get back to me as promised. We deal with three different banks for various reasons and use Umpqua for our business and personal checking accounts. We recently opened a money market account and have had CD's with them numerous times.

I transferred my accounts from B of A. The quality of their service has continued to decline…read morethrough the years. Umpqua Bank has rendered excellent service to me.

This morning I stopped by their ATM to deposit a check. Being a weekend the bank and drive-thru…read morewere closed, so I just walked right up on my 2 feet and successfully deposited it, lol! From what I can see on the outside of the location, it's nice! I love banking with US Bank and will be returning! SYOY! :-)

**THIS IS FOR THE ATM AT THIS LOCATION**…read more Please fix this!!! Yesterday was the 5th time I have deposited cash where the machine accepts some but not all then does not deposit the cash that the machine already took into my account. This is such a hassle. I have to go through fraud departmnt every single time to get my deposit back. This is ridiculous. This machine needs to be fixed ASAP!

This place is terrible. The customer service is awful. Don't even bother coming here. Instead, go…read moreto EDH, which is only 5 minutes away. Trust me, you'll thank me later.

I work in Folsom every now and then on Mondays but I've been stopping by this location for the last…read moremonth to do my jobs deposits. I never have an issue and all the tellers are very nice. The teller today (I forgot her name but she was wearing a black top with beige jacket) was so sweet. Unfortunately the customer before me was so rude and demanding with her and went to complain to a manager and lied that the teller was being rude, she was not. Seems like a customer who was given an inch and took a mile. Anyways, 5/5 experience any time I come in.