Smallish branch, seldom go here but visited yesterday and today. No waiting Friday (1/30)…read moreafternoon, extended wait on Saturday (1/31). Helpful and friendly staff, got what I needed. Parking can be iffy depending on time of day. I prefer the Laguna Branch but this location was convenient. I accomplished my banking needs.

Received absolutely outstanding and personal service from Branch Manager Lisa Haleem today. She was…read moreso kind to my son and helped us handle our transaction in a jiffy. I will be super happy to do business at this bank in the future !!!

I usually use the ATM machines located outside the building which is very convenient. Also, I like…read morecoming to this bank because there are always parking. And they are not that busy for the customer representatives for easy and quick trranscations. On one of my visits to this location, I decided to change my last name on the bank card and open accounts for my kids. So they told me to wait the people sitting in those offices. I see one lady busy with the client and three guys were busy talking outside. And one of them comes to me and says are you waiting for anyone. I said waiting to be served. He said, when she's available then she will take you. He goes to continue chit-chatting with other employees. I'm patiently waiting with my kids and husband. And more customers started to come. After waiting over 45 minutes that guy who initially asked me whom I'm waiting for finally says. I can help you. Are you serious?? Then I noticed all the other people went back to their offices and started taking all those customers waiting in the lobby. Horrible experience in this location.

I feel like I'm in a socialist country when I go here. I've been a member of B OF A for decades…read more When I walk into this branch they are always sorely understaffed, inefficient, and slow. Today there were 3 employees there that were not working with the massive line of people. They were on their computers. It feels like I'm at a government facility, like the DMV. I just have to take the time to move my accounts. It is ridiculous!

Their mobile check deposit system is a complete failure. It starts out just like other mobile…read moresystems. You endorse and sign your check for mobile deposited and take front and back pictures but that is where the automation stops. It accepts your check and then there is a person who looks at it and arbitrarily decides whether to accept it or not. My experience is that this person regularly rejects the deposit meaning you have to go to the bank and make the deposit. They always take the same check you just got rejected without any issue. They have a big sign out front claiming to be the most friendly bank but I find them to be a "blame the customer" service. When I try to find out why the mobile deposit didn't work they claim they are just trying to protect me. They never take responsibility or try to solve the problem.

Great bank with a wonderful staff! They are always friendly and helpful. Buffy explained everything…read moreand answered all my questions. Couldn't be happier with their customer service and expertise.

It's so rare that I need to go physically into a bank with so much done online, but I was…read morepleasantly surprised at how nicely this branch location for BMO was set up with easy access, five staff members visible, and a secured glass door office for more private consultations. It appeared very neat and tidy, and had a cooling ventilation system going. Let's face it, going into a bank is usually not relaxing, but this location with wraparound glass and seated areas to work with the bankers was an upgrade from the usual. Ample parking on the open lot. It is so helpful to have this new location in Elk Grove- access is easier to manage than the other branches I have been to in EG and Sacramento. The young woman who helped me at the desk was pleasant, efficient, and professional. For the past 30 years I have been with Sierra West, which became Bank of the West, then bought by BNP Paribas, which was then bought by BMO. I actually have been a little dizzy keeping up with all the switches, but my accounts have thankfully stayed stable and I appreciate the security and solidity of the current bank....lets hope there isn't another M&A!

DO NOT BANK WITH BMO Customer service is horrible and they Do Not hono their offers. In bank…read moreappointment before mine ran over their allotted time and Told me they could not see me that day to reschedule. WTH? What good organization and customer service would do this? Just recently opened an account for a bonus. Was guaranteed I was eligible for this bonus via multiple recorded calls. No Bonus after fulfilling all requirements. I made multiple calls Over a month period for escalaction team to rectify it by listening to recordings. No calls back. No bonus. Case was closed.

I had to go into the bank this time. I needed 50's for Christmas presents. That time of year…read more The line wasn't long, only two in front of me. They had three tellers which was nice. SO the line went fast. I told the clerk what I wanted and he was worried that he didn't have 50's. I said don't you just get them out of the machine. He said he did but it wasn't stocked with 50's. Ugh. He told me there were enough for what I wanted. Whew. I remember I came in before for crisp money. for Red envelopes and they didn't have that either. I wish they would keep the money stocked better especially around certain holidays. It's secure in those dispensing machines. Oh well.

Once again, a long line, the whole time at Golden 1, with only two tellers most of the time,and…read morefinally, after 50 minutes, a third teller returned. One benefit is that the teller that helped me is super efficient. In fact, she was also helping the teller next to her the entire time she was helping me. Fortunately it didn't hinder my transactions because of her efficiency. It doesn't seem to matter to management that the customers are waiting in line so long. It's definitely not because of the tellers, but possibly lack of scheduling enough staff. The long wait, is the only discouraging factor once again.

Beautiful bank, awesome customer service, free coffee and no lines!…read more If you're tired of long lines and nightmare customer service you need to transfer over to a bank that actually knows your name. They care about your money as much as you do and protect your interests as their own! I am 1000% satisfied with the vip customer service! It is so nice to know personally the actual person you are talking to when you call your bank! It's like going to "the ol' building and loan" from Its a Wonderful Life" at Bank of Stockton. Only downfall is I wish I could visit there more often but they make online banking so easy there is no reason to visit. A+++++ Also! What bank actually has a live person to talk to when you call instead of a automated machine?!?

So I've been with this bank for 15 years. Not because I love them, but because the idea of changing…read morebanks just always seemed too tedious. Now I am switching for good. I understand that they're a smaller bank, but they're so freaking strict, they will flag your transactions for literally no reason (just the other day my debit card was declined twice at my local grocery store and yes, I had the funds, I've also shopped there many many times and this is not the only store this has happened), and the customer service hours are SO limited. Also their tech seems to be really outdated (asked them about tap for years). They can do absolutely nothing for you on the weekends if you have an urgent matter. Overall, they're just really unpleasant to deal with and always manage to make me feel like a criminal! I remember I went in to deposit a large check once and they treated me like I stole the money from somewhere? Umm, it's my money, you work for me, and it's your job to make my life easier! Is that not why we choose banks? Not the other way around? I would honestly advise not to bank with them. Speaking from experience, they're the worst! I'm so excited to move on and be done with them!

Needed to stop and do an inside transaction…read more. Closest Golden 1 to me is over an hour away.. But here I am surrounded and that is a big plus. Four people in front of me, and also customers visiting with the other reps. Glad I stopped and was able to take care of my transactions without any problems..

I went in for $100 in one and denied me saying I could only get 50 , but the sad part is I know…read moresomeone who just went there and got $100 in ones , and honestly every time I come to this bank they always coming up with some new rules that only applies to certain people I guess. I would give negative stars if I could. Trash service and it's dirty in there ,a fresh coat of paint and new chairs wouldn't hurt.

So I use the mobile app to make a deposit.....oops forgot to endorse…read more RETURNED So I take it into the bank to tellers look at it says it's ok. I sign it RETURNED I have a condition called is essential tremors ....my hands shake. So now they say there's nothing they can do cause the signatures don't match!!! I didn't know you hand to provide your health condition to cash a money order. Smh!

How is it that during this time of the day (noon), that they only have one teller open?! Even with…read morea long line waiting, no other tellers opened up to assist. I worked in customer service & this is horrible service.

Wells fargo is good, but the problem is that there are shortage of stuff. There are some employees…read morewho quit or transfer to another branch. I feel sorry for the employees.

Today I took my elderly mother in law here to do some changes on her acct. Hilda Dominquez was…read moreamazing with her. She spoke to her in a way that she could understand everything. She was very patient and showed her step by step how to do everything she needs to do on her phone. It was a long process because computers! Lol but she has incredible customers service skills. Great employee