I came here to get some documents notarized. I came at 1:30 PM and was not greeted. When I walked in, I saw several employees no one said hello so I went to the transaction line and was told that the notary is out for lunch for the next hour. I think it's a bit ridiculous to only have one notary and no one available for when that person is out. 130pm on a week day seems a bit inconvenient for customers. read more

I usually stop by here just to use the ATM, but whew... these have to be the slowest ATMs ever - both the drive-up and the one in the lobby. The lag between screens and functions is giving dial-up modem vibes. In today's tech-savvy world, you'd really expect better--this ATM tech is overdue for a serious upgrade. The lobby ATM is secured with card access after hours, which I do appreciate read more

this bank is ridiculously slow with one teller inside as I stood in line with one person in front of me for 45 minutes. Customer Service was the worst I've Iever experienced in my life life in a bank. The bank teller was not very polite and seemed she was doing because not once but twice she had to call someone over to help her cash a check which was not done. I an account with Chase years ago, which I canceled because of and this just goes to show you the service has gotten no better and this branch on Cordova is one of the worst I've ever been to. I will be sure to tell my friends and family not to Chase or to have any dealings with this . It is horrible along with its employees. I got there at opening and I was there for at least an hour for one small transaction that was denied because Chase doesn't cash a check made out unless you have an account with Chase but first they told me to cash the check they would have to charge me $10 and then they told me they weren't able to do it and to take it to my because they couldn't be bothered with it spoken from the manager. Very poor I highly recommend that you go to another read more

This chase branch has always been horrible but it continues to get worse! No customer service at all....thay always act as if you are there working for them read more

Chase bank continues to be a sh bank as months and years ago. Nothing had changed from 2015. I won't recommend you to open an account with that sh bank. I closed my account since my purse was snatched at the ATM area and that sh bank did not do nothing to review the camera surveillance with the local police. I moved somewhere else. Life is too short to keep the sh. Unfortunately my 2 credit cards are linked with that sh bank. read more

Ray refused to do his job and be a banker because "they were closing soon" (this was more than 30 minutes before closing). After being a customer to this specific branch for more than 10 years I will be emptying my personal and business accounts and finding a new bank solely because of him. Very disappointed that one bad apple can ruin a decade of loyal banking. Luckily there is a different bank right across the street. read more

Posted on behalf of someone else: On September 29th, 2021, I am a senior citizen who went into the Chase Harbor Bank to cash a personal check as I always do as I do not utilize ATM cards. I gave my personal check to the teller along with my FL license as I always do with no issues. On this particular day however, the teller asked for a second form of identification to which I gave my FL concealed carry permit. The teller would not look or touch the ID. He then requested a credit card which I was not comfortable with the teller walking to a room behind closed doors with my card. At this point I tried to go speak with another bank teller but the teller I previously had dealt with had already advised the other teller not to assist me, only to ask me to leave the bank. I was again asked to leave and left. I waited 21 days for my money that was not sent to me until October 15th which was 9 days after my account was closed. As a senior citizen, checks are the only way I handle my funds and did not appreciate how uncomfortable this situation was and how unprofessional this situation was handled, especially closing my account to which I was not able to access my funds for almost 2 weeks. A good friend of mine went into this same bank 5 days later as we both utilize the same bank and was able to speak with the same gentleman I did. He advised my friend he was willing to let the situation go and move on as long as my friend makes sure I do not go back into the branch. The same gentleman I spoke with advised my friend he was not able to recognize every form of ID. My friend also provided his concealed carry permit which is a valid form of identification in the state of Florida so we feel it is impossible for him not to know that and him be in a position of power within the bank system. Overall, we were very dissatisfied with our services from the Chase Harbor bank and feel that something should be done and/or said to this person when handling FL id's and addressing senior citizens who are trusting these people to help manage their funds. read more

I have yet to have a negative experience here. Staff receive NASDAQ and World news with great appreciation The coffee is decent and there is never any lack of attention to detail. A friendly place to bank. read more

Thanks to Ms Saba McMillian I've got everything done quick. She made this branch my favorite location :) thank you

I was in this branch this morning to try and make a payment. Of course I had trouble making the payment at the teller less machine, so I had to talk to the manager since there is no one else available to talk to at the bank. She was so rude and obnoxious, and didn't know what she was talking about. She said I can't make a payment the way I have been making it for the last 5 years. I am slowly losing faith in Chase and will most likely be pulling out my substantial assets from them. If you are going to do away with tellers at a branch, you still need to have at least one competent person working there. read more

BIG, BIG BANK BUT SMALL BANK TREATMENT & FEELING. As you open the doors to the lobby you are always greeted with a smile and , " How can I help you" ? Service is a top word in their vocabulary. Miss Sharon Feldman is the local bank manager who oversees the daily operations. She sees to it that all clients needs and questions are taking care of. I get the feeling I am in her living room with the nice personal treatment and goodies on the side table. I was with Chase in Sherman Oaks , California and to transfer account was no problem, however I can not say that about Wells Fargo both in Los Angeles and here in Fort Lauderdale. See me write up on Wells Fargo Bank. It's always nice to make that special trip inside the bank instead of using an ATM. read more

They finally reopened the drive thru so you no longer have the inconvenience of having to go in. Service is great!

This is the worst bank ever there is only 1 teller and it takes forever to do something that is normally so simple at other banks . And what bank doesn't take cash ! Wtf this is why I'm a Pnc account holder ! read more

No rating. These guys are crooks. My card was stolen along with my ID and they kept charging me fees because without an ID I couldn't stop any charges. Once I got a new ID they left the charges.....And the worst part there is nothing I can do about it read more

This is probably the most unfriendly branch I have ever been in. The new set up is not customer centric at all. It's get in, get out without having anyone say "hello can I help you?" It's just a big ATM, and they could have saved a lot of money if they just closed it and added 6 ATMs on the street. read more