Not really sure why folks have rated this bank so low but it's literally just a bank. Always a very smooth process when I need to go in and perform any type of business. read more

Hands down the worst customer service experience I've ever had at a chase bank. I've been with Chase for 21 years and after today and the way I was treated by the banker, I'm moving everything over to my Navy Federal account, I've tolerated Chase even as they have declined for many years out of straight loyalty. But not anymore. I wish I caught the banker/"manager" name. She has no purpose being in customer service. She was in the desk to the right hand side nearest the tellers. Fit, young brunette. She lied about policy that does not exist. Accused me of check fraud. Ended up going to the chase north up federal in Oakland park and had a totally different experience. They even agreed that what she did was against Chase policy. read more

I worked 3 in a half years for a sheriff office in Louisiana, I got my $2797 pension check, deposited into a navy federal atm on July 17 2023, check was endorsed by myself and dated 17Jul2023, but the next day the check was cashed at this branch fraudulently by a teller, no one is willing to help me out because I don't have a chase account. how can a check be pulled out an atm to be cashed, and chase didnt question it at all, now I lost my pension check that I worked so hard for. read more

Went into the bank with an emergency because somebody was making him cash and checks out of our business account. Rather than assisting us they told us we need to make an appointment and come back later as our account is actively being pillaged by the thief's. The woman who sits at the desk, closest to the tellers, had a disgusting attitude, and would not see us even though her appointment wasn't there. She made sure she way to 25 minutes earlier appointment rather than assisting us with our emergency. I'll be moving all my money out of this bank and taking it to a much more cooperative one and I encourage others to do the same. read more

Rating is really 0 Stars because they are basically crooks. Chase has THE WORST CUSTOMER SERVICE and Management. Its truly shocking what happened. Our account was locked in overdrawn after they flagged a legitimate business check from my wife's company as a fraudulent check. The amount of hardship and emotional strain and damage from this experience we will never forget. They show ZERO EMPATHY, ZERO COMPASSION, ZERO COMMON FREAKING SENSE, ZERO LOGIC. Its impressive how bad an experience this was. We will be taking our $$ elsewhere. Good luck with your current business model Chase, Can't wait to observe the denise read more

Awful customer service a lady by the name of Stephanie help us today or didn't help us was so rude and unprofessional This branch is horrible I'd recommend going to another branch don't wast your time with this one read more

Oakland Park (across from Target) is so bad, so disorganized, no one knows or cares what is going on and always incorrect information is provided. Staff is not friendly, theree is one very rude female teller and the staff hangs around laughs and talks very loud very unprofessional. Don't know what the bank manager is doing but obviously he / she does not care. Overall Chase in general keeps getting worse does not matter what state your in, phone call or in person- all terrible, and if you call into cs you are lucky to get a person that speaks English - thats a jackpot. read more

Rick helped me yesterday setting up a new account, making sure I knew my options, answered all my questions, and was very professional and friendly. read more

all chase bank branches are the same. they used to have customer service, now they would rather you leave than to help you. Horrible service for the past 3 years and getting worse read more

Worst bank EVER!!! Do NOT trust your money here! I had money fraudulently wired out of my account almost 3 months ago. I noticed the fraud immediately and called Chase. No one was available to help. I then called the recipient bank and was able to successfully intercept the wire before it went to the criminals account. Chase still has NOT put the funds back into my account. WARNING... DO NOT BANK WITH JP MORGAN CHASE BANK... unless you hate your hard earned money... in that case, deposit it all at Chase! read more

I started banking here when I moved to Florida more for convenience not for necessity. Important to note they won't cash in loose change, I was told they don't do that here. It's a bank and I have never heard of that before. The staff isn't the most welcoming when going inside so don't waste your time, utilize the ATM, and drive-thru outside as it's a lot faster than the wait times inside. read more

Been waiting to see a banker for 30 minutes in the zoo of a bank. There is one teller and one banker working in one of the buisiest branches I've been to. Find another Chase branch, or another bank all together. read more

Thank you Joana for helping me open our new non profit acct. These things can be tricky choosing a branch to open your account with but Joana made it personable and easy. Glade She was there. read more

do not and I repeat do not come here on a Saturday the girl did not say hello I have to look for her and when I found her it took almost 12 Minutes because I don't have enough stuff and then she sends back the to with the cash and there and set I'm sorry I had other customers very rudely it was a Spanish young girl with long dark hair and I will never go back to this bank again route service rude people know care that anyone is waiting hiding behind the glass? Get more help on Saturdays and none have just one person doing everything read more

This bank is the worst location I've ever been too. I came to get a new card and I waited 45 min before someone even came to me and asked me what I wanted. I sat down for 45 min before anybody cared to help me. Every teller just walked passed me without asking me if I 'd been helped. If I can I would give this location a no star!!!!. Worst customer service ever!!!!!!. read more

If I could give no stars I would. Walked in to apply for a credit card not one of the two bankers there even acknowledged me I had to walk up and ask to talk to someone and was told that there was only one banker and he would be awhile. Need more staff, maybe some staff that are actually attentive to a new customer! read more

Came to open a checking account. Been sitting here 20 minutes and nobody has acknowledged my presence. A few people (think a manager) looked at me but did not say anything to me. Chase Bank better be better than this in the long run. read more

Slow as molasses! Lordy lord!! I think you need to pack a lunch at this location!! Lol!

Honestly the worst chase bank i've been too EVER. I have 5 accounts with them and have been a customer since they acquired washington mutual so ive been to enough banks to give a qualified opinion. The staff is incredibly slow and rude. They like to get an attitude after taking a long time. It's not my fault you're miserable. The tellers need get another job where they don't deal with customers. y'all get paid $12 an hour while handling accounts for people who actually have money and the bitterness shows. read more

The absolute worst inside customer service ever. After waiting an extended amount to time to be acknowledged in an empty bank, I was told that I would have to wait 20 more minutes to speak to someone about opening a business account, because I did not have an appointment. There was no indication anyplace that an appointment was needed to open up an account. I am not opposed to waiting, but if you are only making outgoing calls, then the person sitting in front of you should be a priority. Then only to be told in so many words that if I did not want to wait that I could take my business elsewhere and that is exactly what I did. Terrible customer service with a terrible attitude. read more

I had the unfortunate opportunity to deal with David McConnell, Branch Manager, at this location. My description, ... a little rude, a lot condescending. My favorite answer from him (paraphrasing) " You may know the law, you just don't know the procedures here at Chase." That answer made me stop and consider my options. read more

Rude tellers. Not sure why big banks hire such rude unprofessional people. I am closing this account tomorrow and sticking with SunTrust. Never have a problem with them. Oh and they are polite. read more

Good bank. ATM machine inside and drive thru ATM outside. Good service inside. I have never had to wait longer than 10 minutes!

David McConnell was a tremendous help to me today. Patient, professional and caring. He and his staff are the reason I drive across town to do business with this branch! Thanks for all you do David! read more

I came into this bank to deposit $450 cash into a friend's account today . Because I personally don't have an account there they wouldn't accept USA CASH. What has this world become when a bank won't accept cash. Their reason was they needed to know where the cash was coming from. I said here's my ID and that was unacceptable. And they won't provide an explanation. I now know why I constantly get cards offering $400 to open an account. I will never open an account with this bank read more

Worse customer service ever from the branch manager to the personal bankers. Personal banker Julio is the worst. He always to busy this place is a joke. read more