Since I recently relocated to Fort Myers, I was researching banks. I chose Fifth Third and am…read moreglad I did. I met Melissa Garner and she has been wonderful. I requested a few out of the ordinary tasks and she accommodated me with the most professional demeanor and smile that made me happy I went with Fifth Third. I've been back a few times still asking for help and she has been great. I'm glad Fifth third bank hires quality employees and look forward to a long and happy relationship here.

I have been with Fifth Third Bank since I came to Fort Myers 19 years ago. The staff is friendly…read moreand always willing to help with my questions. Great bank, great service and now even closer to where I live.

this is for the one on US 41 and Woodlands. The people working there are rude and have no idea…read moreabout customer service or how to treat one. Plus the parent Company is even worst. There are so many other banks in the area to pick from that know how to treat their customers correctly. Just be careful with them, W F has a long history of mistreating and doing shady thing to their customers

Been in line inside for 25 min. This is insane if you are in a hurry go to another locationread more

Location is important but so is friendliness and customer service. I highly recommend the Gateway…read morebranch for a wide variety of banking needs. Knowledgeable and friendly staff are available to help answer questions, set up accounts (for minors as well), and continue to meet banking needs during this pandemic. Highly recommend Sanibel Captiva Bank in Gateway.

This is the first time I have ever been to this branch and I had the most wonderful experience…read more Somehow I ended up talking with all of these lovely ladies about my fixer-upper home in North Carolina and by the time I left after doing my banking transaction it was like we were all long-lost friends. This is what banking should be like. This is like small town banking in the city.

I just spent most of the afternoon trying to rent a safe deposit box. For those unfamiliar with the…read moreprocess, it should be neither complicated nor time consuming. I have done this on multiple occasions in the past at different banks and cannot recall any instance where it took much more than 15 minutes. When I arrived at the bank somewhere between 1300-1330 I was informed there were a number of walk in customers ahead of me. So I waited patiently and was eventually informed that it would be at least an hour and half before I would be seen. It was suggested I make an appointment to which I agreed. An appointment was made for 1600. When I arrived back at the bank at appx 1545 I was told that the personal services banker was with another customer which did not overly concern me since I was a few minutes early and had an appointment. But within five minutes I was told that my appointment would be pushed back because the walk in customer was taking up more time than expected. That's when I gave up and left. Clearly this is a bank that is not interested in my business which is just as well. If they can't manage something as simple as renting a safe deposit box in the course of several hours I cannot imagine how long I might have had to wait if I actually had one and needed to access it. So, within the next few days I will close my account and look for a bank that is capable of handling in a timely manner the simpler bread and butter activities typically associated with that profession.

I was in banking for 13 years working in one of the operations departments. I am sorry to say this…read moreis the most uncoordinated, laxidasical and inept bank I have ever dealt with in all of 72 years! Bought a new vehicle and the dealership chose Fifth Third for our vehicle's loan. I was told by a Fifth Third employee if I wanted my payments to come directly out of my checking account, I needed to sign an authorization form. So immediately, I went to the branch to sign the authorization. My first payment wasn't coming out for 45 days, so I was happy that I was all set with my authorization. Well, I got a reminder letter after the first payment was late, that I had missed a payment. I immediately called the branch to find out what happened to the authorization form that I completed. No one could figure out where it was, so the desk person said she would mail me another authorization form, which was fine with me. When I received the form I filled it out and my husband took it to the branch, with the "late" payment. Well, after my third payment was late, I again called this branch to get this straightened out because I was tired of them telling me I had late payments when I knew I didn't. I went to the branch in person again, with a check to clear up that payment, and I filled out ANOTHER authorization form. We bought the vehicle on February 7th of this year. So since the 7th of September through the 4th of July my payments have always seemed to be late. Then, today is the 4th of July, I received a call from a young lady who said she was an employee of Fifth Third, and being a previous Bank employee I know they are not open on a holiday, but when she told me that my payments were late and I owed over $1, 200 dollars I nearly had a heart attack! So I asked her what happened to the three authorization forms that I signed? She said she was in the Philippines and that she needed to put me on hold while she contacted the authorization Department. I was put on hold two or three times and the last time we were disconnected and she never called me back. I have an excellent credit score and I certainly hope that Fifth Third did not attempt to report any late payments to my account, but you can be assured that I will be checking tomorrow! This is pitiful :-(

INCREDIBLE!! I do not yet have an account here but man am I excited to get one started! The…read morecustomer service that I received this morning was top notch and every employee made me feel like a part of the Achieva family! Due to my five star experience I began to ask questions and each question was given an answer filled with confidence and passion. The team at the Colonial Rd branch is nothing short of AMAZING! Thank you ladies for a spectacular experience! I believe I've found my new home. I will be back SOON!

Love the sink and the people that work here. They always greet you with a smile and the weight is…read morerarely too long.

Been with wells fargo a very long time mostly for convenience. They keep letting my account over…read moredraft and then charge me $35 fee. When it should just decline if the money isn't there. A $12 PMT goes thru and I'll be charged $35. 2024 had over $700 in over draft fees....I work too hard to have my money taken like that, especially when we have a lot of money being direct deposited weekly into your bank, the money is guaranteed to be there in a couple days to cover anything that overdrew account even tho it should have just declined. Wonder if my lawyer could get my money back from the fees?

The issue was not only unresolved, it is potentially illegal. Our account is frozen. I asked how…read morelong resolving tge issue would take as its been 7 business days. I was transferred numerous times ending with a manager that hung up while I was on hold abd did not call back. Thousands of dollars are in limbo on the only account my son has to pay for school, bills, food, and gas. Thousands of dollars from FAFSA, the VA, and work are in Limbo. I am also on the account as its how I send funds to him etc. No one cares and no one can figure it out. No one called back. Its more than unprofessional. Its unethical.

getting abused it seems from claims. my claims aren't getting corrected. fpl dispute 143.00…read moreparticial credit 110.00, current flow 325.00 particial credit 100.00. annett strahan 33907 5181.. fan of chase. I'm receiving abusive services. I was also lied to it seems. a settlement please for this inconvenience immediately $6,780.90 for the lieing, abuse please it seems. Thank you for your valuable time and immediate cooperation. Blessings COMPLAINT ABUSE CAUTION IT SEEMS.

I don't know why or how people are getting bad service at this location. I was greeted immediately…read moreand warmly by Charlene as soon as I walked in, she also took the time to explain all of my options for opening a business account. I had a car seat with me so she told me to sit and repeatedly came over to me so I didn't have to go back and forth. Next I was with Rosa who was so friendly and had a big beautiful smile the entire time she helped me open my account. Everything was done quickly, explained thoroughly, and with a smile. The whole branch was very clean and tidy as well!

I have been a member for over 20 years. I've had home loans, auto loans, credit card and equity…read moreloans. On my current auto loan I wanted to refinance it. On my member page it said refinance current auto loans. So I filled out the application and got approved at a better rate. My credit got hit. Then I get a message that, sorry we do not refinance current auto loans. So after complaining, my take away is that they will refinance other bank auto loans for new customers, but for their members it's a big F you. Take your business somewhere else. So, they rather lose long time members. Caution.....they don't care about their members. I will be looking for a new bank to do business with. They don't deserve a 1 star.