Best Chase Location. Amazing staff, very helpful, knowledgeable, and caring . Would highly recommend this location read more

Worst customer service. One of the tellers turned me down but took the customer behind me. She told she was busy and gonna be a minute but 2 mins later took the guy behind me and I'm still waiting. I come here every week to deposit my weekly deposits from business. Will drive extra miles and go to a different location. 2 times now I had bad experience read more

Poor customer service. Supervisors and some tellers are snooty and condescending. To them, I am not a customer, I am a bother and a problem. Unless it is giving or taking money, they don't know how to do their job. They had to check with 2 people higher up and the main office just to see if they could help me. I would avoid dealing with these arrogant, pursed-lipped women and go somewhere else. read more

Took three people to handle a simple deposit because they didn't know where to find DBA paperwork on file. I'm going to another branch who knows how to handle business accounts vs personal accounts. read more

What a joke. The employee that is always working has zero customer service skills and makes up 'policies' as she sees fit. Today I wasn't allowed to deposit cash into a bank account with a check deposit slip. We're closing our accounts and taking our money elsewhere. read more

I've been dealing with Chase since my grandmothers' cancer diagnosis 3 months ago. All of a sudden I had an ill-bedridden woman to care for, and in addition to the pain of this I also needed to help her navigate her banking and legal affairs. So with my grandmother still in sound mind we embarked on forming a trust and communicating with her various accounts. Each one was a cinch with the exception of Chase. We were warned by the law firm we were working with that Chase would be difficult but what an understatement. I contacted this branch because they were closest to me. I spoke in length with Bill there about my situation. Not giving any personal info, I was given some steps to take in order to get done what we needed. When I brought my grandmother, in significant pain from being moved, in to the branch I was informed that NO one could help us and that we needed an appointment. Something I wasn't informed of during my lengthy conversation on the phone. (By the way, the staff we spoke with was detached and uncaring). Let me be clear: moving at all caused her significant pain. While that is not their fault, why on Earth would you not make sure to give ALL the pertinent info during the previous phone call. I was able to work with each of her other banking institutions, with no appointments, no jumping through hoops. Finally we just opted to move most of her banking to another bank and 'deal with Chase later'. Now, a month after my grandmothers' death, I have the death certificate and was calling to deal with the account. Bill was condescending and was not clear in any way, about what needed to be done. I explained that I just wanted the account closed (there was maybe $50-70 in there). That I wasn't sure of any fees or what kind of checking she had. I was told I'd need to do some small estate affidavit or something and waiting 60 days. But that he could make an appointment to see. Ok. So we made the appointment. Again, to be clear.. I was looking for guidance on how to navigate an account at their bank. Also, when it was clear that I was becoming emotional on the phone he said 'I'm just trying to help you' as though that were obvious when it clearly was not. I came in to find out that yes, I needed to wait 60 days and then could deal with it. Why did I need to make an appointment to find out what he could have been more clear about on the phone? By the way, when I sat down he asked 'what can I do for you?' Which I don't understand because I spoke with him on the phone when I set up the appointment. So I hear that, I hear that this is the case. But I explained to him on the phone that I literally have no clue what to do. So why would he not say "wait 60 days and THEN we will do x, y, z. " Every other credit card and banking institution was supportive and helpful and gave detailed instructions except for this branch of Chase. You cannot assume that someone knows exactly what they are doing in the event of a sick or deceased loved one. I will never ever deal with Chase again if there is any way to avoid it. They made a heartbreaking and awful situation that much worse. Edited: just an hour after I left, clearly upset because of the situation, Bill calls back and says that 'he looked at the affidavit and it's 30 days that is needed and if I have time can I come back in' So now I find out that he wasn't even properly prepared for our meeting. Are you kidding me? So now I will call another Chase and then hopefully be done with them forever. read more

The lady that was the back teller was absolutely rude. I went with my mother who was there to help me. As my mother walked up she told me and my mother to stay 6ft apart mind you there was a older couple in there at the same time as us that didn't have to stay 6ft apart. I was just trying to change my address because the app kept telling me if the address is incorrect visit your local branch. I kept telling the lady I need my address changed because my card is expiring this month and she would just repeat do it on your app. Absolutely horrible customer service very rude. I then had another question about changing my chase college account to a normal account since it will be expiring she doesn't say anything looks at me like I'm dumb and says I'll need an appointment for that question. Needless to say I leave in tears and no updated mailing address because that will be fraud. read more

Rather disappointed. I've banked here for years - since they opened. I've had good experiences, not all perfect, but good. I own a small business, so I often have to do small tasks that are necessary to work with a teller. They have remodeled the location, which it needed, and when I went in today, I was informed that there are no more tellers! What? It's now just a glorified ATM. There are some bankers to open accounts, etc. But there is just another ATM inside now. I was really excited when I came in and saw the new upgrades - coffee cart, charging station, nicer sitting area. There was a woman there to direct people and introduce the new area - but she's NOT a teller. Looks like I'll have to bank at another location. How hard would it have been to have ONE of the many bankers able to jump on a register/computer and complete a transaction? It would have maintained previous level of personal interaction while providing a modern touch. read more

Went in to open an account. We were told it would be, "About two more minutes; they're just finishing up with someone." Twenty-five minutes later another customer comes in and sits to wait. A different customer service representative, who wasn't helping a customer the whole time we were there waiting, rushes over to help the guy who just walked in. I looked at her and she said, "Oh. Don't worry. He just had to quickly go get a form signed and come back. This will be real (sic) quick." He had left, hadn't been in the bank the entire we had been waiting, and gets helped right away? Twenty more minutes go by, and we walk out. It has been a long time since I have seen such poor customer service at a bank, especially since there were employees standing around not doing any work with people who were waiting! read more

I needed to have 15 pages of petitions notarized so my husband called our regular Chase but they didn't pick up so he called this location and they said it was free for customers and to come before 5pm. I got there at 2:30pm and the bank was completely empty. When I asked to have the pages notarized the banker asked how many and I let her know. She told me she was the only banker there and each page had to journaled so she couldn't help me. The bank was dead and I would have been more than happy to wait if someone came in but to just tell me she couldn't do anything was unacceptable. Good reason to find a new bank with employees who understand they have to do all parts of their job. read more

So my husband is a veteran and we bank with USAA and they're fantastic but there isn't any branch locations in AZ. So when my husband received his payroll check this past Friday he decided to go and cash it at CHASE. The check is drawn from chase, meaning the billion dollar Fortune 500 company he works for uses Chase for their payroll checks. Chase wouldn't cash it on Friday saying since the check was dated for Friday it hadn't been loaded into their system so they couldn't verify it. Fine we had plans to take our girls to the mall for some serious Christmas shopping but we could use our credit card and my husband was told he could cash his check on Saturday. He goes in Saturday morning and they verified the check, great! But they still refused to cash it. They stated without an account they will only cash checks up to $2500, his check was $3500. WTF! The check is drawn from their bank!! It's their check!! It says Chase on the check!! Nope they won't cash it. So my husband knows we need the money and says fine, I'll open an account the teller responds "sorry we don't have any banking associates that can open new accounts today." So here's a bank that won't cash their own checks! This is what a bank is used for! But apparently not chase. read more

This bank might as well be closed! It's a weekday and there is only one banker and one teller and the manager is already leaving for the day... Horrible service ! No privacy either! Since there is only one teller handling the drive thru and front office everyone is crowded in one small section! Where's my right to privacy!? New manage mm or better shut this location down because it's a disappointment to have little to basically zero service provided for my banking needs!!!!!! read more