Chase Bank

(3 reviews)

I am a long time Capital One Bank client (became a member through the Hibernia Bank acquisition)…read more Since the acquisition, I can't say that I've had any problems with Capital One until Thursday April 11, 2024. On that date, I went into my local branch for a cashier's check. The teller had a horrible attitude and was very condescending during our interaction. I was at her window for at least forty minutes trying to get a single cashier's check. She had to call someone at a different office and get assistance from another teller. When asked what was taking so long, she replied that I caused the delay because I didn't bring my Capital One debit card (though she was given my driver's license and a second form of ID). After being in front of her window forty minutes, the cashier's check was done wrong. When it was brought to her attention, she told me to write the missing information on the memo line beside the information she erroneously placed there. It took every past prayer and word of encouragement from my parents, grandparents, and pastor to keep my composure with this lady. If you have to go into the lobby of the Capital One on Burnside in Gonzales, LA, consumer beware. Adam M.

This is main Capital One location in Gonzales, LA... located at the corner of Rome Street &…read moreBurnside (LA Hwy 44) down toward LA Hwy 30... The Gonzales Tennis Complex sits right beside it.... Interior they have a coin dump machine to turn that silver and copper into paper.... usually have at least 4 tellers working the bank counter.... numerous bankers on the floor to help with things the tellers can't.... On the outside there are at least 7 drive thru lanes plus a drive up ATM in addition to a walk up ATM on the front of the building... Turning left out of the parking lot can be tough so the location is excellent.... if you have to make a left onto Burnside you can simply exit onto Rome Street and you'll have a light that greatly assists in making that left turn.... Turning right out of the lot to head back down toward US Hwy 61 is usually a breeze.... I think that about covers it...

Chase Bank

3.8

(4 reviews)

They don't get 5 stars because this is a smaller branch so wait times inside can be a bit…read moreridiculous, but it's the one closest to me so I usually come here. Overall I love Chase and this branch has the ATM machine in an enclosed room outside of the main branch where I can always deposit cash or checks and withdraw cash as well. They have set it up to where you feel very safe even if you have to stop here after hours to conduct business. I've only been inside a few times, but the staff was always very friendly and helpful.

I switched to chase bank and specifically walked into this branch and have always tried to do any…read morebusiness at this branch. I have been more than satisfied with the customer service that I have received. And even recently while going through some tough financial times, I have called and the customer service graciously helped to reverse a lot of NSF charges. when you call this branch it goes directly to the branch and not a global telephone service which then would direct you to a foreigner at a call center in India. I like that real people answer the phone and you can address the real issue. So keep doing what you're doing over there because it is greatly appreciated

Investar Bank

As a business owner, I feel like this is the best bank for me after going threw a few others. They…read moreare very helpful and responsive, and always willing to help in and request I may have .

Capital One Bank

I usually bank in Kenner, LA but had to do business in Baton Rouge today. Never again. Stood in…read moreline for over 20 minutes. Seriously considering moving my business to a different bank. I have a business to run, but I'm waiting 30 minutes to make a deposit. I finally had to leave. This is Absurd.

I have been banking with this particular branch of capital one for 5 years and it's been a good…read moreexperience! Very good customer service!

State Bank & Trust Company

So far banking with this company has been good. No major problems and their policies and customer…read moreservice have been good. Now to the real reason for the 5 star post. Every time I walk into the Sherwood branch, I am greeted by two amazing smiles. The two women that are always behind the counter are gems. Always as helpful as possible and always smiling and happy. This is always, by far, the most important thing a company can possess. I will go out of my way to visit that branch whenever needed. These ladies deserve a raise.

Neighbors Federal Credit Union - Coursey

4.0

Jiselle Griffin was excellent! She provided terrific customer service. Jiselle was courteous,…read moreprofessional, and knowledgeable. She was empathetic to my issue and resolved it quickly. I definitely recommend her to take care of your banking needs!

Was happy with the service received in regards to opening a new account. Checking and Savings. Not…read moreplease with the ATM service. New to the experience of video phone and talking with an ATM. What happened to Face-to-Face? Personal touch? Do they scrub down the machines after use? COVID!

Direct Auto Insurance

I called to get a quote to lower my car insurance, and got transferred to Angela Taylor and when I…read moresay she was kind, informative, patient, and helpful that's just the beginning. She made me feel great and appreciated for going with Direct Auto she went above and beyond and was so very personable. When I say I left the phone call feeling like a had a friend and more knowledge about car insurance than ever before I truly mean it. Anyone that gets her will appreciate her true dedication and knowledge she has in regards to car insurance. thanks again Angela from one very pleased customer Heather Lawson

Bill Barkas - State Farm Insurance Agent

Just a few years back we were at 235.00 monthly premium. No wrecks, no tickets. Now we are at…read more517.00 Oh and if you need to talk to Bill, good luck. You'd have to go through all his associates before he bothers answering the phone. So even if you go with State Farm, don't go to this gu

First time buying Life Insurance, and Drury really helped guide me through it and make it pleasant…read moreand straightforward process. Highly recommend!

Paul Pacanovsky - State Farm Insurance Agent

I learned the reason why this State Farm office, managed by Paul Pacanovsky, has a 5-star rating…read morewith 201 reviews on Google.com! ...It's because of Paul's availability and personal approach to every call or contact. His support staff was just as kind and helpful in my contacts. Paul and his team treat customers as persons, not numbers, and it shows in the ratings. Paul and staff are wonderfully helpful and personable yet professional.

Ancona's Stop & Save