They don't get 5 stars because this is a smaller branch so wait times inside can be a bit…read moreridiculous, but it's the one closest to me so I usually come here. Overall I love Chase and this branch has the ATM machine in an enclosed room outside of the main branch where I can always deposit cash or checks and withdraw cash as well. They have set it up to where you feel very safe even if you have to stop here after hours to conduct business. I've only been inside a few times, but the staff was always very friendly and helpful.

I switched to chase bank and specifically walked into this branch and have always tried to do any…read morebusiness at this branch. I have been more than satisfied with the customer service that I have received. And even recently while going through some tough financial times, I have called and the customer service graciously helped to reverse a lot of NSF charges. when you call this branch it goes directly to the branch and not a global telephone service which then would direct you to a foreigner at a call center in India. I like that real people answer the phone and you can address the real issue. So keep doing what you're doing over there because it is greatly appreciated

I am a long time Capital One Bank client (became a member through the Hibernia Bank acquisition)…read more Since the acquisition, I can't say that I've had any problems with Capital One until Thursday April 11, 2024. On that date, I went into my local branch for a cashier's check. The teller had a horrible attitude and was very condescending during our interaction. I was at her window for at least forty minutes trying to get a single cashier's check. She had to call someone at a different office and get assistance from another teller. When asked what was taking so long, she replied that I caused the delay because I didn't bring my Capital One debit card (though she was given my driver's license and a second form of ID). After being in front of her window forty minutes, the cashier's check was done wrong. When it was brought to her attention, she told me to write the missing information on the memo line beside the information she erroneously placed there. It took every past prayer and word of encouragement from my parents, grandparents, and pastor to keep my composure with this lady. If you have to go into the lobby of the Capital One on Burnside in Gonzales, LA, consumer beware. Adam M.

This is main Capital One location in Gonzales, LA... located at the corner of Rome Street &…read moreBurnside (LA Hwy 44) down toward LA Hwy 30... The Gonzales Tennis Complex sits right beside it.... Interior they have a coin dump machine to turn that silver and copper into paper.... usually have at least 4 tellers working the bank counter.... numerous bankers on the floor to help with things the tellers can't.... On the outside there are at least 7 drive thru lanes plus a drive up ATM in addition to a walk up ATM on the front of the building... Turning left out of the parking lot can be tough so the location is excellent.... if you have to make a left onto Burnside you can simply exit onto Rome Street and you'll have a light that greatly assists in making that left turn.... Turning right out of the lot to head back down toward US Hwy 61 is usually a breeze.... I think that about covers it...

So far banking with this company has been good. No major problems and their policies and customer…read moreservice have been good. Now to the real reason for the 5 star post. Every time I walk into the Sherwood branch, I am greeted by two amazing smiles. The two women that are always behind the counter are gems. Always as helpful as possible and always smiling and happy. This is always, by far, the most important thing a company can possess. I will go out of my way to visit that branch whenever needed. These ladies deserve a raise.

Bought a house here in Louisiana this month and they handled escrow and title. Rickey and his staff…read moreare amazing. There again I probably had dumb questions about things but they took their time to answer all questions I had during the process

Jiselle Griffin was excellent! She provided terrific customer service. Jiselle was courteous,…read moreprofessional, and knowledgeable. She was empathetic to my issue and resolved it quickly. I definitely recommend her to take care of your banking needs!

Was happy with the service received in regards to opening a new account. Checking and Savings. Not…read moreplease with the ATM service. New to the experience of video phone and talking with an ATM. What happened to Face-to-Face? Personal touch? Do they scrub down the machines after use? COVID!

From the moment you walk in, you feel the difference at Gulf Coast Bank. The staff is super quick,…read morewelcoming, and truly cares about their customers. It's rare these days to find a bank that still feels down-home and personal while being efficient and professional. Highly recommend to anyone looking for great service.

Just a ridiculous place to bank with. I will never bank with them again. Going back to Capital One…read more They just change rules as they go and expect you to jump through hoops each and every week. No consistency

I've been a member of the Department of Corrections Credit Union for several years now. This…read morecredit union is located downtown Baton Rouge off of Mayflower street, in the Beauregard area part of town. This is the only location of DOCCU in Baton Rouge. The next closest location is located at Elayn Hunt Correctional Center, or EHCC. The credit union is only open 7:30 am-4:30 pm. They are not open on weekends. Yes, this is the downside which is why I have more than one bank I utilize. Anyhow, this credit union is great about customer service and they have different financial offerings. They also do specialty loans such as back to school loans and Christmas loans which can be pretty helpful. Most members are employed through the state correctional system although if you're not employed there anymore you still keep your account. The parking lot is kinda small, too.

the credit union staff is always so helpful and friendly. no matter what your problem is, they are…read moreready to help solve it and find a solution.

I highly recommend Denton Wealth Strategies. They have brought very strong results for my…read moreinvestments, and a huge amount of learning. Sam has very patiently and thoroughly explained his approach to me in such a way that I felt very comfortable with his recommendations. Additionally, Sam has become a good friend, and I have found him to be a man of integrity and conviction.