Shane is always helpful and patient. The staff is…read moreprofessional and helpful as well. The drive in window needs and upgrade. I have to get out of my car to use it.

If I could give 0 stars I would......You really have to watch your account....And they have minimum…read moreATM'S for there customers meaning the ATM charges you and M&T charges you for using the ATM as well!!! Your money takes forever to clear!!!!! Just a Pure Headache and Big Disappointment!!!!!!

Incredibly poor service. Staff knows nothing and take a very long time to complete any transaction…read moreIf they can do it without assistance or phone call. The convenience and hours are the only positive thing I can say.

Horrible service. Understaffed and slow in spite of, what I trust was constructive criticism,…read morenothing has changed in months.

I have always been allowed to go over my credit limit, except the last 2 months, I called thus sm…read moreknowing I might need to go over my 66.00 balance, I was told by a woman that she didn't see why I couldn't. After making the purchase which was 70.00 my card was declined... so embarrassing. So I had to use 2 cards capital one and my great bank M&T... I called them back, and the dumb ahole tells me on do many words they choose what you xan purchase and go over your credit limit. WTF I pay on time always way over the minimum, and thus is Bern a card I have had for 10 Years! Fuck capital one, losers , I use yo work for NFB before this Credit Card only company bought us out. They really pissed me off. So I'm jyst saying to those who have a card , or thinking of getting one don't! I will never refer anyone ever again. I'm so pissed making me look like an idiot!

Very Dissatisfying experience! I have been a customer for years with Capital One for credit cards…read moreand checking. I recently paid off one of my credit cards with a 400 payment which brought me to a 0 balance. I was excited to finally have it paid only to find out the following day my credit cards were closed. Upon contacting Capital Obe they said because I had one returned payment it was considered fraudulent. I never heard of. Such a thing . After going round and round with the idiots from Capital One there was nothing they could do regarding my accounts. The thanks I get for paying off my card. Then they still had the audacity to say I can still make payments for my other card. Lol You assholes closed my accounts ; why would I continue to pay you. Needless to say I no longer trust Capital One and so I withdrew all my cash in my checking so they don't debit it all away and close that on me. New customers beware! Miss a payment or have one payment returned they may close your account once they get there money. I would have never gave them 400 bucks if I knew they would close my account on me after being a loyal customer for like 5-6 years with good payment history. Bunch of assholes in upper management I guess. I hope you all get covid! Mother fuckers! The reward for making timely payments and paying off credit card with large payments is closing your account!! And don't expect any future payments either! Cocksuckers! Ok

I was assigned poa. I was guided through the process and my authority was quickly authorized. When…read morethe time came our executor account was promptly taken care of. Everything was done with compassion and care . This is a great place.

Small efficient bank. Easily accessible atm and friendly service. P.s. Webster is a good bank to…read morehave!

1 star -- "Member-owned" in name only…read more I've banked with Charter Oak Federal Credit Union for about 10 years personally (checking + savings) and over 6 years for my business account. In all that time, I've never had an overdraft fee, never had a penalty-type charge, and have maintained my accounts responsibly. You'd think that kind of long-term, clean history would count for something. It doesn't. This credit union has turned into the opposite of what a credit union is supposed to be: rigid, slow, dismissive, and completely unwilling to support the very people who keep it open. They talk about "members" like it means something--until you actually need them. Then it's policy, delays, and attitude. Issue #1: I brought in a legitimate business check for over $6,100 from a reputable coin exchange shop in Guilford, CT, drawn on another bank. As a long-time customer with established accounts, I expected a normal transaction. Instead, they refused to cash it and told me they wanted to put an extended hold of 7-10 business days. That is insane. That's not "protecting members." That's punishing loyal members by holding their money hostage while offering zero flexibility, zero problem-solving, and zero customer service. When I said, "Give me my check back--I'm switching banks," the teller responded "okay" with a sarcastic smirk/tone like they couldn't care less. That interaction told me everything I needed to know: they don't value loyalty, they don't value relationships, and they don't value basic professionalism. For comparison: I took the SAME check to KeyBank, and they cashed it on the spot for a $7 fee even though I'm not even a member there. A bank that doesn't know me treated me better than the credit union I've supported for a decade. I opened a new account at Liberty Bank today and I'll be spending the rest of this week switching all my direct deposit and bill pay over. Charter Oak lost a long-term customer because they chose policy and attitude over common sense. Issue #2: In November 2025, I ordered a black winter coat from Columbia and they sent navy instead. When I tried resolving it with Columbia, I was told I'd have to pay return shipping, pay for packing materials, and then buy a more expensive "truly black" coat because the one I ordered was on special sale at the time. In other words: they made the mistake and wanted me to pay for it. So I did what any customer should be able to do: I tried to start a chargeback claim through Charter Oak since I used my bank card. Charter Oak dragged this out through FOURTEEN (14) separate messages--yes, fourteen--requesting info, back-and-forth, delay after delay... only to eventually tell me they would not honor my dispute. I provided photos, order details, and even the customer-service chat showing Columbia would not fix their mistake. Charter Oak still refused to help their own customer. So what's the point of their "member service"? It felt like the process was designed to wear me down and waste my time until I gave up. Issue #3: Last August, I attempted a mobile deposit because I had just had surgery and had limited ability to leave my home. I endorsed the check and uploaded clear photos of the front and back. A full week went by and it still wasn't posted. When I called my local branch, I was told: "Mobile deposits take longer--you should've come in." I explained I had just had surgery and limited mobility. Then she told me the best part: if I had brought the check in person, it would've only had up to a three-day hold. So let me get this straight: the "convenient" service they advertise is slower, and when a customer uses it during a real-life medical situation, the response is basically "too bad." I asked if they could cancel the pending mobile deposit so I could just bring the physical check in and deposit it properly. The answer was no. I asked for an exception given the emergency circumstances and serious surgery. Still no accommodation made. This makes zero sense. Clearing a check should follow a consistent verification process regardless of whether it's deposited in person, at an ATM, or by mobile deposit. What I experienced was not "process"--it was indifference. They also constantly spam you with marketing emails trying to sell things like life insurance, and sometimes send the same marketing materials by physical mail. That's what they waste members' money on? Junk email and junk mail? I'd rather they spend those resources on training staff, improving service, and actually supporting members when there's a problem. Honestly, I'd prefer they closed altogether if this is what "member-owned" looks like. At minimum, they need a serious overhaul at the corporate level and to stop reinforcing the kind of rude, dismissive behavior that I experienced at the counter.

I've had CharterOak a couple of times over the course of 20 years or so. My initial experience was…read morefine, but I moved away and came back ~ 10 years ago and re-established an account. I have not been thrilled with the service provided by CharterOak since. 1. Customer service is abysmal. Calling in you're met with long wait times, weird technical problems and apathetic employees. I've called in the past for a vacation fund transfer, one that only the employees can do, and I've gotten push-back for calling them when "I could just use their online service." Separately, today I called for a simple inquiry. You're forced to use some AI prompt system that asks for your social. When I got around that, the phone system noted I was next in line to speak with an agent but it took 18 minutes before someone answered, 6 or so of these were just dead silence, their regular call loop stopped processing (no music, no "you're next, or press button X to call you back"). I ended up even calling them back once assuming there was an issue but was met with the same problem. 2. They'd rather you give out your bank account details than to allow you to transfer to external accounts. I successfully connected one of my brokerage accounts for transfers when I setup my account but had the need to connect new ones. Apparently they have a new policy where you have to prove the account belongs to you before they'll do trial deposits now. Twice I've attempted to do this and each time they deny me because the account number to transfer to does not match the account number the brokerage account uses to identify your account. Oddly enough, this is exactly how CharterOak operates - your account number is different than the "direct deposit" number, but they don't care. When I mention this, they simply suggest I give out my charteroak account information to third parties instead of set it up for transfer. 3. Maybe a me problem but I've tried to use CoOp ATMs but have been charged fees, leaving me with just CharterOak's tiny ATM network to use. I'd suggest using a proper credit union, CharterOak doesn't care about your business. I'm looking to move my accounts as I leave this review, not worth keeping them around. Would even prefer Bank of America over them...

The best thing about this bank is the drive thru! That may sound odd, but East Hampton is so busy…read moreduring the summer it can be next to impossible to find parking. I use the drive thru more than anything else there. The staff are friendly and the place is clean. There is also an ATM vestibule for those who prefer to walk up. It's in the main part of town and very easy to get to.

Ridiculously long wait time for the only teller mid-day on the last vacation week to the summer in…read morethis wealthy summer resort town. Several useless managers walking around not being of any help in asking anyone if they have straight deposits that don't require a teller. Someone's child allowed to run rampant, unsupervised, climbing furniture and displays while her parent waited on line. On a separate visit, I waited a ridiculously long time to ask for the simple request of a check register book, which they did not have! Looking into changing banks soon.

Consistently, professional, and outstanding bank. Read by name every time you go in there the…read moretellers and the managers care very much