The bank is conveniently located and is pleasantly updated inside. The tellers are not so friendly,…read moresome exception, and the rest of the staff looks almost always skeptical...of what..not sure. There is an uneasy feeling about the place when you enter...not cause of the atmosphere but because of the energy the staff emits.

Stay away from this Credit Union. I had a high credit score and they by mistake reported me to…read morecredit bureau 30 Days late. They said they were sorry but can't help.

So glad to have a NWCB so close! Love this bank, I've been a customer for over 10 years and plan to…read moredo so for as long as I'm able. Would recommend to any new customer or young adult who is looking for their first checking or savings account locally.

My boyfriend and I went here looking to get rates on a house mortgage. We had gone to another…read morecompany to be able to compare. The tellers were all very polite and we have met with Tristan twice to discuss the mortgage. He has been so nice and accommodating and he is the reason we have decided to go with Windsor federal savings for our mortgage. Plus the rates are great which is a bonus! We were so happy with our service that we will be opening up bank accounts and recommending the place to our friends!

Usually go to Manchester branch but was in the area helping my mom open a checkings account…read more Given that Santander is fairly new, it's amazing how many locations they've opened in such a short period of time! I would think this location is quite popular but it didn't seem too busy. Parking is not an issue which is a plus. Inside feels slightly dark and small compare to what I'd hope for in a bank but since I don't visit the bank too often, environment is not too important as long as my transactions are done accurately and securely. Waiting time was around 10 minutes, there was only 1 financial advisor person working so we had to wait until the current customer to finish. Heard they don't have a lot of traffic flow there. During the one hour we spent there, we didn't encounter too many people. From all the Santander financial representatives I've encountered, I haven't had a bad experience yet. They all have the common traits of willingness to help/listen and patience. I always felt comfortable with them and feel like they cared about my opinions and feedback. Santander bank is awesome but this location itself is not as favorable as other branches I have visited which includes south Windsor and Manchester.

I had a great experience with Amy at the Farmington Ave. location in West Hartford. Even before I…read moregot there, the teller who had to give me directions was so patient and friendly. Amy continued on that vibe as she ushered me into her office to open a new account. She was knowledgeable and friendly, and provided me with a wealth of information, yet was still respectful of my time. I had plans to open a business account with another bank, but Santander won me over.

Berkshire Bank is the worst bank EVER! I was a former SI…read morecustomer for 32 years and Berkshire Bank recently bought them out... I havmd more problems in the 2 months after the switch over than I did in 32 years with SI! EXAMPLES: They put a HOLD on everything! They put a hold on my PAYCHECK after there were 2 NOTES on my account to not do so! They put holds on CASH DEPOSITS thru the ATM!!! Last week I wanted to do a cash deposit thru an ATM on WEDNESDAY and they told me the funds would be held until MONDAY!!!! MULTIPLE ATMS down (not working) MULTIPLE TIMES! One night I had to drive 12 MILES out of my way to find any ATM that worked! FINALLY...worst customer service EVER!! Every problem that was bought to their attention...their response was "Nothing I can do about that!" Also, made several calls to customer service and every time was PROMISED a follow up call...NEVER received one! I would like to acknowledge two wesome employees in the Hebron branch who always took care of me with a smile...Erica and Tracy Rose...these 2 women always tried their best to take care of whatever problems I had! Kudos and hats off to them!! In closing, I have since closed my account and use my account at another bank... I have not had one problem...and have had NO HOLDS placed on any funds in my account AND the banks policies were clearly explained to me regarding holds... I am filing a formal complaint with the state banking department about my experiences with Berkshire Bank in the hopes that no one else will have the same negative experiences I did!

I am new to the area and was looking to start an account at a smaller bank after having a B of A…read moreaccount. I looked into several banks further down Farmington or on Main Street and they lacked free and easy parking so I chose Bankshire. Bankshire is a brand new facility with their own parking lot for easy access. The staff are friendly (I met with Jerry) and I love that they have accounts that are actually free with no monthly charges. I was able to open up an account without a minimum balance and it was all painless. They also have online banking, debit cards, bill pay etc like you would expect from a modern bank. I think I'll be happy here.

I've been a member of the AEFCU since 1973, when it was known as the East Hartford Aircraft Federal…read moreCredit Union. Although it has undergone a couple of name changes over the years, it is still the same financial institution, offering better loan rates and interest on account rates than banks do. Although I'm retired from P&WA I still do most of my financial transactions at this branch, since they know me by name here, and I did all of my banking here prior to retiring from the Middletown facility in 2011. It's a case of "if it ain't broke, don't fix it". I do wish they'd open a branch in the North Haven area, closer to where I live though. UPDATE: 11/2/19.... A brand new Branch of American Eagle Financial Credit Union very recently opened in North Haven, only 4 miles from my home. YIPPEEEEEE!

I have had an unsatisfactory experience with America Eagle. I applied for a car loan refinance…read morewith them because they told me they could drop my loan % by 2% or more. They told me in person that the refinance would be of no cost to me and that it would just swap loan holders. After they pulled my credit however the story changed, and not because of poor credit history. American Eagle informed me that if I want to take advantage of this deal I would need to pay them $1,509 up front because "the value of the car just wasn't there" ... who would have thought a car depreciates?! Now I have a negative hard pull on my credit and the story changes. The only reason I agreed to the inquiry was because they told me it would be of no cost to me. Totally unacceptable and unsatisfying. Thank you American Eagle Financial Credit Union, but no thanks on that offer.

Amazing staff at Dutch Point Credit Union, I am truly thankful for your time and willingness to…read morehelp. I appreciate your confidence in my ability. Thank you again for your support.

Had the opportunity to work with Debra Olsen on two different occasions relating to auto loans and…read morepersonal loans. Five star experience. Ms. Olsen made everything a simple process. Exceeded my customer service expectations by far.

This was my second time having to do business at this TD bank and it was my last time doing…read morebusiness ever with TD. It should not take over an hour to try and figure out how to close a roth. I also have decided to stop banking because I was never given a notification that my name was being removed from accounts with my ex husband. Might want to re think that policy in this day and age, because I was informed only one party on the account is needed to close it.

Stacie is more than helpful! I had to return to this branch because she gets the job done! Thank…read moreyou for the excellent customer service!