I'm shocked that after the unpleasant incident I had with Tony at this location, management chose to keep him on staff. His behavior was rude, disrespectful, and completely unprofessional. This is exactly why this branch has the reputation and reviews that it does. What's especially concerning is that his own coworkers felt compelled to apologize for his behavior, which puts the team in an unfair and uncomfortable position. Why place employees in such an unpleasant situation? Save yourself the trouble and go to the Bird Rock location instead. Unfortunately, this is the only branch open on Saturdays. While the manager did call me to excuse his behavior, anyone who shows such disregard for customers should not be working in customer service. read more

They don't close until 5pm. I want to open an account. Dude says there's no way and no cause branch will let me do it right now ... We have 45 minutes until close. You want my business or not? What's the point of closing at 5pm if you're already closed at 4pm??? Freaking annoying. Fine I'll bring my business elsewhere. read more

So, I gave them another shot. They were very helpful and went through my accounts. Their top guy, I think he was there too guy, handles my request quickly. read more

Always a 10-15 minute wait to do a simple banking transaction. Only one teller at the front. Poor management.

Best chase branch ever shoutout to Alexa she's awesome. She always greets me as I walk in and we have had wonderful conversations! Overall a very welcoming branch read more

It took about one hour to have someone to help me with wire transfer. Nobody was in line.

I went in this bank, as a long time Chase customer, on a Friday asking for "signature guarantee" validation service. There was only one personal banker working and he was busy with a customer. The cashier was very considerate suggested me to write down my name and phone numbers so he would call me back later. A week went by, no phone call whatsoever‍! Should I give Mr. Jamie Dimon a call? read more

Chill branch, the employees are very nice and welcoming. Judy and Alexa are always on the line and are very sweet

Love the tellers here they are so sweet :) the lines are a bit long but the tellers are very fast and efficient. All these bad reviews are from old bitter people that aren't happy about anything read more

If I could enter no stars I would. Firstly, it is impossible to reach the bank if one uses their local number. They are always busy, and do not answer the phone. One is therefore forced to use their 800 number, and there are so many questions that you never get to talk to anyone who can help. I was given a banker to call and was told by the manager that the bank did not have a quick way to notify a client that the person was on vacation. This resulted in my calling numerous times to get an answer to my question. A simple voice message saying that the employee was on vacation and to call Mr. X would have sufficed. The manager told me he did not have the ability to do that. In 82 years I have dealt with many banks, but Chase on Girard is by far the worse. People make mistakes, but these people have no way to correct them. Stay away!!!!! read more

Terrible! Nasty clerk man telling us in the most rude way possible that the APPOINTMENT we had made previously - their employee didn't show! What about customer service? When you make a mistake why are you making me feel terrible? Here's an idea: I'm gonna take all of my 17 accounts out of your stupid bank and move them to Mission Federal credit Union, where everyone is kind and courteous and helpful. Do not go to this crap branch for any reason ever. read more

Love the people that work there but your bank needs to be refurbished and maintained clean. Your bell to let the teller know that you want to go back to the safety deposit aérea DOESNT WORK FOR 5 YEARS and you don't seem to care. The area where the safety deposit boxes are needs to be cleaned regularly. IT TOOK 5 YEARS FOR SOMEONE TO SWEEP IT!!! COME ON!!! We are in LA JOLLA. And even if not in La Jolla this bank needs to get with it. SHAME SHAME SHAME. If it weren't for the people that work there I would leave! Hope you listen to your costumers! Thank youHide My Email read more

Good job ! This bank so nice and great service the employee alway smile I miss Susan she not here now She love to said good morning but 3:00 pm already so cute of her Love this bank read more

Chase Bank - Banks & Credit Unions Near Me - La Jolla, California

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Beware of their 'bait and switch". I opened up an account per the terms of one of their incentives. After the incentive never was applied I received lots of "please accept our apologies" and "we made a mistake". What a bogus company. Stay away!! read more

It happened around Christmas time. I was in a hurry to get back to work so I ran to the ATM up the street and took out some cash. When I got back from my break I could hear my cell phone vibrating as I placed my handbag down. I looked at the caller ID and saw that it was a local phone number. It was Karen from this Washington Mutual to let me know that I had left my card in the ATM! I told her I worked right down the street and I would be right there to pick it up. She was so nice and explained to me that another customer before me had done the same thing. When she went to look for his card mine just so happened to be in there as well. Karen went out of her way to look up my phone number and has remembered my name every time I go back into the bank. I will go out of my way to go to this location! read more

The staff at this location have been here for a long time. Every time I go there, I see the same familiar faces. The location is large, more old school and gives a sense of familiarity. It's in a central location close to Warwicks Bookstore. TIP: If parking is bad in the front (which it usually is), go to the back of the bank, there is ALWAYS banking and a back door. Then if you have time, go grab a cup of coffee at the Brick and Bell. You'll feel like a local :) read more

you might as well place your funds under the mattress. There is no bank worst than Chase. Do yourself a favor and check around before losing your funds with this bank. read more

Long wait, and no one can help you... try other chase or switch to other banks. Just don't come here.

Mask policing here, I was ready to move business accounts and this lady chased me down being so obnoxious. Apparently their own mask and a shield didn't work for them! Sheep! read more

Yesterday was the final straw. I asked to change to a bigger safe deposit box and was told that "corporate" had pronounced that no new boxes could be opened despite having several boxes available. This meant I could not get a bigger box since that would involve closing my old box and opening (no longer allowed per corporate) a new bigger one. Previously Chase created two major problems. First, my mother wrote me a check for a large sum. When I deposited it, Chase put a hold on it. No problem. Unfortunately, my mom wrote the check on the wrong account so it bounced. Again, no problem, Chase took the money out of my account, but (BIG PROBLEM), they also left a hold on for the same amount and I was now overdrawn, per Chase, the full amount of the check less 200 bucks. So now, even though I had a significant positive balance, they claimed I did not and bounced several transactions. In another master piece of service, one of their east coast employees, either negligently or fraudulently, let someone change my account information in what could only be an effort to steal my money. Fortunately, I happened to sign into my account about the same time and noticed the change. A call to Chase 800 number put an end to the attempt, but I had to change account numbers and reset all my sign-in info. I meant to leave Chase long ago but inertia kept me there - but no more. read more

I have dealt with many banks over decades. Chase on Girard Ave in La Jolla is the best in ambiance, convenience, people and service.

The manager at this branch, Jason, is as helpful as he is handsome. I had an issue and he took extra time to listen and help me in away that was above and beyond the normal customer service, way to go Jason, thank you for your help! read more

Way past time cougars without any lovin. Worst customer service especially for wamu. I love my wamu but I can't stand this location. Definitely worth the drive to go to the utc one. read more

Stay away from this branch. The consumer banker, Chris, will abandon you. The branch manager, Nick, will not help you at all. As soon as you sign the papers it's downhill from there. I opened a personal account and a business account with Chris. They had no problem taking my money to open the accounts. He referred me to Bob at paymentech in Phoenix for credit card processing. I was promised a programmed machine for $355. I can get one online for $95. Eleven days later we received the machine programmed to their needs not ours. Spent over 7 hours dealing with the tech people over the weekend to get it to work. Three days later we unplugged it and went back to Citi with First Data. No one called us to ask what our needs were. Five days later, Allen, from training department called to train us on an unprogramed machine. They took the $355 out of my account. I called Bob to get a refund. Still waiting for two weeks. Called Chris at the branch several times. He won't even return my calls. Talked to Nick to reverse the charges he wont because Chase Paymentech is their own company. No help at all. No service at this branch or any other Chase entity. Stay away!!!!!!!!!! You will regret it. There is a reason why this branch has a 3 rating and Paymentech 1.5. Bad product bad service!!!!!!!!!!!!! read more

The la Jolla Chase Branch staff are very helpful and courteous. They do everything possible to assist you with your personal needs and are quite knowledgeable. I recently opened new accounts and am very pleased with the service and feel comfortable in their bank. They are there to serve their customers and meet individual needs. There is never any wait time. read more

I can't stand this location. Parking can be difficult, but thats normal for the village. There usually aren't very many tellers working and the ones that are working aren't very friendly (with the exception of 1). Yesterday there were only two tellers working and over 10 people in line. Needless to say, I was standing in line for a while. read more

They gobbled up WAMU and made me their customer without my consent. Chase is the worst bank ever. I am glad I moved away to my choice of small friendly bank again. I suggest to stay away from chase for banking or credit card. read more

Before going to the main part of the review, gotta say that I agree with the previous post about the branch being big and not looking like a spaceship with blue lights. It is old school and has wooden counters that I prefer to the new looks some banks esp. Chase have. All I have done there is depositing money for a friend so this is just about their customer service and being unprofessional. One teller pretty much gave all the info of my friend to me not even knowing who I was! She asked me to show her my ID (I am a female and the deposit slip only had my guy friend's name on it) when I was depositing 200 or 300 dollars thinking that I am the girl he has a joint account with. I told her I wasn't on that account and that it has a guy's name on it. She started blurting some stuff to cover up her goof. Then I asked her if he had a joint account. She said yes and admitted with a wink that "we are not supposed to tell you that!". If I were a secret shopper, she would've been fired. Another girl ran the deposit slip, pulled up the account and asked me if the money is for so and so...? I asked why she was asking such a [dumb] question when the name on the slip (that I filled out at the bank) and the solo account # and the name on her computer all matched? And she said she was just "triple checking" and "just making sure that I (writer of this review) knew"! Knew what??!! That I knew where the money was going? That I knew it was not going to the joint account? That I knew the name and the account I had written on the slip matched?! Triple checking??!! That was a good one! I am done going to Chase. At least this branch. read more

I love this bank, they have been great in every way possible!

Under new mgmt! very cool tellers. Change is provided as i got a $50 changed with no questions asked and a big smile saying thank you for visiting us today! I may begin banking at Chase even though my main accounts are in a small local bank. I spoke to a banker named Chris for a few minutes. No pressure to open an account or sell me a credit card. Cool banker. I may return. read more