Went in with a crisp $100 bill... asked for quarters as I have done bi-weekly for the last decade to do laundry... Today, magically, the new teller NEEDED my bank card.... absolutely unable to grab quarters without it. (Something not needed for the other roughly 260 times I have performed this exact action.... Upon giving my bank card, the teller said there is an issue with the machine and its a new computer so its giving them trouble.... a 4 minute MAX interaction turned into 35 minutes. And I was first in line. "thank you for your patience" ... Next time DO NOT ask for my bank card if its not STRICTLY needed. You CAN process quarter requests over $20.... Lack of educated staff combined with rude passive aggressive demeanor ruined my day and earned my first ever one star review. I would give a negative 5 if I could. I am strongly considering moving all assets out of WF as a result of this one interaction! After over a decade of banking. Do better! read more

A huge THANK YOU to Heather who went above and beyond to help me with my business account that was closed recently due to loss prevention. I was treated with the utmost professionalism and patience as I walked in very frustrated. She immediately took my case seriously and began making calls to see what we needed to do to make sure my business account could be up and running again. Thank you Heather for going beyond what I expected and for updating me multiple times during the process and communicating everything to a branch that's closer to my house so I didn't have to start from scratch! We need more Heathers in this world! You're the BEST! read more

I had a unique transaction on cashing series EE bonds for my conserved son. I made an appointment and before I came in I confirmed what documentation they might need was clear what I needed to do. Also, that my conserved son would be driven to the branch 25 miles away and don't want to waste his time etc. once we came in with docs and ID ( I've had an account at wells for 30 years and am a premier client) they said they couldn't cash the bonds because my son doesn't have an account. And would be happy to open an account!!! He can't have an account because he's conserved. He can't legally be bonded to anything . They have no regard for their clients time. I went out of my way to make sure what I needed to do and was it possible. All the bankers at this branch have no idea what they're doing. Wells Fargo just interested in opening accounts. Very frustrated. read more

Needed a simple ATM replacement card. No customers were being seen by staff and the manager refused to help with anything (guy that looked like Philip Seamour Hoffman) . I understand the need for appointments for more pressing matters but, this was just a severe lack of customers service. Something that could have taken 30 seconds. The review probably won't be read anyways but...I won't be back. Wouldn't help to come back anyways! UPDATE: Went to Wells Fargo in PB and they took care of me in 2 min and 30 seconds. F-U Philip! Next time I'm in La Jolla I'll remember to wear my ascot. read more

This is the worst bank ever! There is never a banker to talk to. Only tellers! I'm going to close my account asap!

This branch has absolutely horrible and disrespectful customer service. They give inconsistent information that is confusing and not helpful with regards to accounts and money management. Either the branch manager, or some other manager was very disrespectful and didn't take the time to listen to my needs. I will never go back. More than likely will not continue to be a Wells Fargo customer. For additional context, I've been a Wells Fargo customer for over 15 years and I have been personally visiting this branch for five years now. I've had other similar and poor experiences, but thought today I should actually write about it and post a review. I hope this is helpful and Wells Fargo corrects the issue at a corporate level. A couple of managers who work there should not be in the customer service industry. read more

Very intrusive tellers. They said their policy is to have personal contact to clients, so they need to know them personaly to serve them. Very impolite, arogant staff. Never received my check supposed to be in the mail. They mailed it to wrong address. Dont trust them with your money. read more

I been here a few times when I first saw the reviews could not believe the low stars. Now I complete understand there looking ranking and they probably deserve less stars. There typical always a line with a wait around 10 min. The staff and the manger have no concept of customer service and the incompetence is shocking. They can't have a standard policy. The manger kept changing her story. The manger actually accused me of trying to bring bad check in (bad mean they would bounce) without even look at the check that I had in public. The check that I actually had was from a major finical company. It ironic I went to another well Fargo right after this one and had no issue with my request which it took less than 2 min at the other Wells Fargo location. The teller at the other location was nice read more

Call several times, no answer, they don't care! Pretty bad worker attitude here & almost all branches nowadays. Who care about customer service? Not WFB. read more

I have had good experience with tellers at this bank. Where things fall apart is when you want to see a banker. You cannot call the bank and expect someone to actually answer! Ridiculous. If you are a walk in you take your chances that someone is out sick etc. If you do manage to reach someone they shrug it off as "we are short staffed" Do we need a physical location if bankers are not there? I would be concerned for my job if I worked there. If Wells Fargo was not so convenient, I would leave especially after the unethical way Wells Fargo has done business in the past (read about it online). read more

My small business has been screwed by Wells Fargo for the last time! Get this, they paid a $1,047 debit that I had specifically put a Stop Payment order to stop the vendor from making this debit. This was the THIRD time they erroneously paid this vendor after a first, then a second stop payment order and assurances that the stop payment was against the business regardless how they presented the ACH debit. I made a claim against the first erroneously paid debit and the funds were returned. I made a claim against the second and third erroneously paid debits. But this time they say that since I didn't notify them within 2 business days they can't get it back. I was in the branch on the 3rd business day! So they made a mistake, which they acknowledge the debit shouldn't have been paid, then say I didn't find and report their mistake fast enough, so too bad for me. I don't care if they can't get it back from the vendor, that's not my problem. They are liable for the erroneous debit and need to pay me. They caused my business to lose this money and they admitted fault. Considering legal action but for $1,047? They know they'll probably get away with it and that's why they do it. So I will close my accounts as soon as I can and NEVER work with Wells Fargo again! Oh and the La Jolla branch itself? They never return emails and rarely answer their phone. You have to make an appointment to go in face to face to make sure they're doing what they should... they don't give a damn and they never check up on problems or follow up with you. Never ever in the 10 years I've had these account has anyone at this branch helped my small business. Its pathetic. read more

La Jolla Wells Fargo is an excellent place for all your banking needs. Esthela Gority was very professional and polite. She provided great customer service and made my banking visit fast and efficient. She is a great employee asset to La Jolla Wells Fargo Bank. You need more employees like her. Thanks Esthela! read more

I see some of the less than great reviews previously posted on Yelp here, BUT I just had my first experience today at the La Jolla WF branch and it was GREAT!!! I came in already annoyed with WF in general, having made MULTIPLE calls into the 1-800 WF number over the past 36 hours or so with nothing but the run around of department transfers and misinformation given-sooo frustrating. However, the in-person customer care I received today at this branch was EXCELLENT-THANK YOU Clarissa, John & Jasmine!!! You ALL really helped me resolve my 36 hour old problem and with a smile (even though I was a bit grouchy). I felt they all went ABOVE & BEYOND to see my problem through to an actual resolution. Thank you for your patience, kindness & determination helping me today. I would HIGHLY RECOMMEND this branch! :) read more

So this location has two different sites on here and seeing as I've had such a bad time trying to get anything done here I thought part 2 of my horrible experience should be on this second site. After 3 phone calls to them today each time having to go through a lengthy story of why I'm calling each person claimed to "get back to me" as soon as they had the info I was requesting......the first time the young lady said "yeah give me 10-15 minutes and I'll call you right back" over an hour and a half later I call back and I'm told "oh ok let me check on this for you, what number can I reach you at" to which I was never called back on. The final time I called I was told how busy they were and an account manager would call me back as soon as they could......nothing. I walked over after work, got there just after 3pm and there was not a SINGLE PERSON IN THE BANK and all of the bank staff were at the teller desk playing and laughing.....they all turned and saw me and a guy ran and picked up the clipboard and approached me. I asked him about the mad rush they had and if this was the reason no one returned any of my phone calls and he of course gave me the fake apology and had me see someone. This branch of Wells Fargo is the most unprofessional frustrating branch I have ever been to. It's funny how they have this post about being #1 in customer service......well I believe they may be as a whole but this branch has no right to that claim to fame. read more

Travelled down to San Diego for Thanksgiving and lost my debit card literally 10 minutes after landing. I needed to pick up and pay for several expensive holiday items that day and was pretty stressed. Swung by this La Jolla branch and was expecting the typical long wait but was helped within 30 seconds. Really nice British guy walked me through the process and hooked me up with a temporary card in matter of minutes and sent me on my way. I am just glad that I didn't have to sit around and waste my afternoon. Cheers mate. read more

Been here a ton of times over the years. Nice people that work here. I usually get foreign currency here before I go and travel, their exchange rates are pretty good. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - La Jolla, California

Overall I am happy with my business checking account at Wells Fargo. The reason for my one-star rating is this morning I noticed a $3 charge on my account for "ONLINE DEP DETAIL & IMAGES - BOB." That charge is appropriate only if someone asked online for more information about a deposit sometime during the month. I have never made such a request. There was an identical $3 charge on the account two months ago. I called my business partner, the only other person with access to the account. He denied ever asking for such information. So I visited the bank in person. The bank rep could not tell me what days the information was requested or which of the two users had triggered the charges. The $6 was put back into my account. read more

I can hardly believe it, but I've come to really love Wells Fargo. Every time I come in, the bank staff is so friendly, helpful and respectful. Most importantly they respect my time and always try to be quick, or offer me water while I wait briefly. It is much appreciated, especially compared to other banks that treat you like garbage. I did not give five stars because I had some major problems with Wells Fargo initially - I set up a busines bank account, and some things did not show up online, where I do almost all my banking. They mailed me letters, but I don't look at my mail much. So they shut off my business credit card right before a business trip, causing a nightmare, which I was furious over. However once we got through that, I chalked it up to "starting pains," and realized that starting issues were unimportant compared to their website, which functions very well, since I do 99% of my banking online. That realization has also served me well a couple of times since with other companies -- don't worry too much about how things start out, as long as the business has a website I really like, since I do almost everything through the website. read more