Amazing service and great investment options…read more Glad to see a branch open in Del Mar. Mr. Torres and Mr. Stephen are both solid advisors. Branch manager Martha personally greeted me during my visit. We need more solid options like Poppy Bank!

From the owner: We exist to meet the banking needs of our clients and to make a positive difference in the…read morecommunities we serve. Our principal focus and dedication remain on supporting the businesses and economic prosperity of the communities in which we live and work.

Best Bank in La Jolla - Jacob was extremely helpful and professional in setting up my account…read more(unlike the baby boomer women working at the bank across the street - california bank and trust - horrible) You should only do your banking with professionals who understand technology, security and customer service... Banc of California does. Awesome Service!

Fantastic service, friendly staff, one of the best small banks I've been in. I can't recommend this…read morebranch enough. Heidi is wonderful

Just awful! our alleged wealth manager Andrea set up our…read moretrust as testamentary instead of living even though we handed her the paperwork. We don't even have a testamentary. Now it is causing all sorts of problems for us. Avoid!!

I go to this branch almost everyday. The customer service is superb each and everytime. The line is…read moreconstantly moving fast and all the other regulars I have spoken to are all very happy. Before they moved to the location on Prospect I refinanced my home with their mortgage dept. All finances of the refi went smoothly. I do everything from business to personal banking here and all very efficient. The new location is great! Highly recommend! Friendly staff!!

I'm shocked that after the unpleasant incident I had with Tony at this location, management chose…read moreto keep him on staff. His behavior was rude, disrespectful, and completely unprofessional. This is exactly why this branch has the reputation and reviews that it does. What's especially concerning is that his own coworkers felt compelled to apologize for his behavior, which puts the team in an unfair and uncomfortable position. Why place employees in such an unpleasant situation? Save yourself the trouble and go to the Bird Rock location instead. Unfortunately, this is the only branch open on Saturdays. While the manager did call me to excuse his behavior, anyone who shows such disregard for customers should not be working in customer service.

They don't close until 5pm. I want to open an account. Dude says there's no way and no cause branch…read morewill let me do it right now ... We have 45 minutes until close. You want my business or not? What's the point of closing at 5pm if you're already closed at 4pm??? Freaking annoying. Fine I'll bring my business elsewhere.

To set up appointment is impossible. Requested to book appointment online and they never return my…read morecall to set up appointment. You will end up dealing with hours on the phone pleading for appointment and they only say we send request and never get back to you! Also they freeze your account while accepting a deposit no problem but then requiring a rigid list of documents as a proof of address .

After trying/failing to get a check issued for a rollover via their website, tried doing an…read morein-person visit to this office. It didn't work: it took weeks to get my funds out of their account. I walked into the La Jolla office, asking for assistance, and the man at the counter basically said: "We don't issue checks here" and didn't offer any useful information. I realize that's not how they operate- but some helpful advice/support for a client with an account would have been appreciated.

Changed to Citizens after disastrous ongoing service from Chase La Jolla branch. Changed to First…read moreCitizens Bank, and oh wow, what an INCREDIBLE (positive) difference! Friendly, calm, soothing atmosphere as soon as you walk into the bank. I was so used to the revolving door of personnel at the previous bank, that it was a shock to be greeted by name after my second transaction at First Citizens. And with a pleasant greeting EVERY time. Tellers (which is who we interact with, most of the time), are AWESOME. Recently, one of them saw a problem, and reached out immediately to alert me, thus saving me from a future problem. Truly, great (fabulous) service! Hubby and I are kicking ourselves for not having moved our account earlier. Therefore, if have a niggling feeling that you could/should be better treated than at your current bank, do yourself a favor, and try banking at First Citizens (Fay Avenue branch) Bank.

Jason provides professional and individualized service. The bank's staff is very informed and…read morecustomer service is thorough and timely.

Went in with a crisp $100 bill... asked for quarters as I have done bi-weekly for the last decade…read moreto do laundry... Today, magically, the new teller NEEDED my bank card.... absolutely unable to grab quarters without it. (Something not needed for the other roughly 260 times I have performed this exact action.... Upon giving my bank card, the teller said there is an issue with the machine and its a new computer so its giving them trouble.... a 4 minute MAX interaction turned into 35 minutes. And I was first in line. "thank you for your patience" ... Next time DO NOT ask for my bank card if its not STRICTLY needed. You CAN process quarter requests over $20.... Lack of educated staff combined with rude passive aggressive demeanor ruined my day and earned my first ever one star review. I would give a negative 5 if I could. I am strongly considering moving all assets out of WF as a result of this one interaction! After over a decade of banking. Do better!

A huge THANK YOU to Heather who went above and beyond to help me with my business account that was…read moreclosed recently due to loss prevention. I was treated with the utmost professionalism and patience as I walked in very frustrated. She immediately took my case seriously and began making calls to see what we needed to do to make sure my business account could be up and running again. Thank you Heather for going beyond what I expected and for updating me multiple times during the process and communicating everything to a branch that's closer to my house so I didn't have to start from scratch! We need more Heathers in this world! You're the BEST!

Manuela Machado, has been very helpful with a complicated issue…read more Just wanted to thank her!

The bank makes absolutely no effort for customer service. No banker at 3pm when then bank closes at…read more4pm.

I have used Torrey Pines for a business loan for years. I had some problems recently, and had…read moretrouble having them resolved. Today I walked into this Torrey Pines for the first time, possibly with a slightly negative attitude. Anna Marie, Vice President at this location, took the time to help me. She took someone that was a lost customer, and flipped me immediately. She listened, understood, and solved the problem 100% without any nonsense. Simply put Anna Marie was awesome, and the sole reason why I now will do further banking at Torrey Pines. This lady is a a true asset to Torrey Pines. Thank you.

From the owner: Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions…read moreand consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.