Even though the bank was about to close today on Saturday, a woman named Tahira helped me get back into my account when I was in password hell. I'm grateful for employees like this, and I love the Laguna Hills branch and the Dana Point branch. It's always service with a smile. read more

Worst banking experience I have ever had. I waited 20 minutes to have an error they created not get resolved. I only needed to deposit a check. I left and went to another branch. read more

Not my normal branch, but was in the area and stopped to deposit a check for my wife. Waited about 5 minutes, as only 1 teller window was open. Finally, opened another window, soinserted my debit card & handed the check to teller ($537) for deposit. She looked & looked at it, then did something on her computer. Turns to me and says, "the name is different" (Jackie vs Jaqueline). I say, Jackie is a nickname for Jaqueline. She leans over to the other teller & they have a discussion. Turns back to me and says, " Just a moment" and walks to the back. After a few minutes comes back & says she needs to see if the signature card has Jackie as an alternative name. At this point I am fuming and I say "give me my check, I'm going to another branch, you people are crazy"! Should also mention that I have deposited many checks for my wife over the years with the name "Jackie" & never had a problem. Also, a Chase customer for many, many years and carry an average balance of $6K in that checking account. STAY AWAY FROM THIS CHASE BRANCH, SERVICE SUCKS!!! read more

It's my Bank for the last 13 years, before that it was Washington Mutual Bank same location. Chase bought out Washington Mutual. I had over 10 years with Washington Mutual. I live only 1 1/2 Miles from the Bank. read more

Came here at nite to use the ATM Very well lit I felt safe Very clean Drive thru ATM read more

They have very good stuff we were able to manage your account online and it works very great and so many locations in California

This branch has definitely earned it bad rating. Tried to open an account with Brady and it just went down hill from there. He didn't get back to me for 3 weeks and gave me an abrasive, 'well I am calling you back now'. No follow up, bad products, bad customer service, high fees. Typical Chase. read more

I have two words for this branch. Les Incompetents. (French for the Incompetent ones.) I show up to make a payment and there is a paper sign on the door saying they are closed. No explanation, just they are closed during normal business hours. Thanks for not updating Yelp and Google guys so we will waste our time driving over to read your paper sign. This is the 21st century but I guess nothing beats good old paper right?? Thanks for nothing, nothing against Chase as a corporation, just taking my business to another branch. read more

Awesome branch with great customer service. Very helpful and always there give a helping hand. Highly recommend them. read more

Really bad experience after banking over 30 years. There are a couple of nice tellers but if they're not there then you're just another walk-in person read more

My sister went to this branch and told the teller her husband passed away and she has his ssn and all the papers required from any bank, he then took her to another person who told her we can't help you unless you get a statement which is completely wrong... then she asked the bank manager and she told her the same. Now what I don't understand is that we went to another Chase bank gave them the papers and they gave us everything with no problem ... more training needed to the employers and the manager who confirmed wrong information... read more

I love banking at this CHASE branch! During the whole covid thing, many banks limited hours, reduced services, and shuttered some locations. Even though they closed a closer, more convenient branch on Alicia Parkway, I enjoy the better experience here. I have been a customer with another bank for over 35 years. Over the last few years, they have let me down. During covid, they absolutely made my life miserable, save my favorite teller who was always so sweet and understanding. A check re-order took two weeks, instead of the usual seven business days. Customer service was of little help. Tried to get it fixed in person, oh but not on Saturdays-CLOSED!!! Frustrated, at my wits end, and with no appointment, I appeal for assistance at this branch. Despite his helping numerous customers with safe deposit boxes, and other needs, JAYDEN offers to address my dilemma. Just like that, I have a new checking account, printed checks, transferred balance, all my problems fixed in ten minutes! My other bank is one big disappointment. I was originally dealing with CHASE while handling my father's estate, at the San Juan Capistrano branch. Nice staff there too. My recent experiences at this branch, even during covid, have all been extremely positive. Staffing has increased to meet demand-two to three windows open every visit. I just have to commend a recent addition to the already excellent teller team. If you have the good fortune of being assisted by TORI, you will delight in her sparkling personality, as well as her thorough and efficient handling of any transactions you require. I do not use the drive thru or ATM at any branches, as I rather prefer the in-person experience. Call me old fashioned, but many of the customers here are seniors too, and we like that CHASE understands it is what us customers want. Also, ample parking is always available here. To the Branch Manager; please acknowledge JAYDEN & TORI. As a retired manager in customer service operations for 37 years, they exemplify every trait you want in an associate. The whole team here is stepping up, keep it going!! read more

Kyle Kiss & Paul Hinojosa, really helped defuse a very frustrating experience. I called in advance and asked very specifically if i needed anappointment to open an account and was told NO! I I arrived and was told that I had to have an appointment no exceptions. (I sat in my car and called multiple branches in my area, many were closed, not accepting any appointments etc.) I went back in determined to get some help as we had been Chase customers for decades. I asked for the manager and was greeted with warmth and a sincere interest to help. My accounts were handled smoothly and quickly and two other banking needs were handled the same day with equal excellence. This location and staff are a cut above. Thanks Again - Lara read more

Chase Bank - Banks & Credit Unions Near Me - Laguna Hills, California

Extremely busy and not taking the proper precautions. There was a gross napkin that was left by the window and receipts on the table. That was disgusting to see. Teller was sweet and helpful when telling me I brought the wrong part of the cashiers check, my bad. But I will be avoiding the banks, mainly Chase, for as long as I can. read more

I just returned from the Chase branch in Laguna Hills, CA. Guess II should have known things wouldn't be going well when on the way in I overheard two older women in the lobby talking about being treated rudely. Unfortunately, my experience was similar and involved having a bank employee trying to start a fight with me. I got thrown out of the place, and the manager threatened to call the police on me. So I left. Now I have to figure out how to get my money back and close my accounts, which I just opened. What a place. I have never in my life experienced customer service that bad in a bank. But, hey, I got $300 for opening a new account. LOL Update: A couple weeks later Chase notified me they were arbitrarily closing my account. It was OK with me, but I had a hell of time getting my money back. I finally contacted the FDIC, and the check arrived by overnight courier the next day. read more

Went to cash a check, I think the girl name was Jasmine. She was very rude and I have a problem there so Asked for the manager and she goes and tells that there's no manager today. didn't even bring someone so I can get some help. read more

DO NOT WASTE YOUR TIME HERE! Visited this location on 5/28/19 around 11:15 am. Bad customer service, rather rude. This bank needs complete training on customer service. One of the supervisors here is terrible!!! read more

I have an account that supposedly comes with extra perks including notary. They require appointment so I made it first available 2 days later. I arrive a little early and am told to wait. After sitting for 30 minutes the person I'm supposed to meet with comes over and says it's going to be another 20 minutes or so before they can meet. If this were the only strike against chase I'd let it go. But trying to get someone on the phone is next to impossible and 75% of time you're going to foreign country where I struggle to understand them. Time to go back to basics and find a local bank for me. Chase works if you need in person but not high level of service. Otherwise there's way better online options. read more

It is Saturday at noon. The bank has only one teller. Been in line over 20 minutes. Many people have left. This is inexcusable. The door to the vault was open and no one was there. read more

Two of the business agents staff at this branch are extremely rude and unprofessional. I went to that branch to open up a business account the agent was in a rich made so many mistakes with my account which I had to go back into the branch multiple times. Her name is Terodia do not work with her. She was in a hurry to leave she had no clue what she was doing. I tried to contact the manger and the manger never called me back then when went back to finish handling my account a very rude agent can not recall his name Hispanic mans that sits inside of a glass office was just as rude. I understand Covid is going on and everything but it does not give these agents permission to be rude and disrespectful to the customers especially if you're trying to open an account or if you're bringing in millions of dollars when you open the account. I have multiple businesses and other accounts with different banks and I can tell you Chase Bank has the rudest agents ever! read more

Tried to use their atm to deposit some checks, the machine took my card and checks and just stayed on the loading screen for 30 MINUTES before returning my items and cancelling the deposit. I had to wait in my car and returned to work late because of this. Called inside looking for answers and they didn't pick up the phone until the 5th time I called. Why did they not close the atm if they knew it was having issues? Chase has been slipping in a lot of ways, this is pushing me to close all of my accounts with this bank as this was not my first time having an awful experience with them. read more

ATM is always working! Yes, having a working ATM is like a priority to me. Since nowadays we could deposit cash and checks. So yes, I'm a fan of this ATM :-) The people here are nice too... been in a few times, because a lot of time, I just need to either deposit checks or withdraw money. That's why ATM is a must! read more

Bad, even for a place with twin drive ups. Waiting in the drive up line, I noticed everyone one in front of me had to open their car door to access the drive through ATM. The machines are so far receeded into the wall that it is inconvenient. Fail read more

Every f time I come to deposit they have technical difficulties on the right atm deposit machine.

Yolanda Martinez helped me with my issue with ease. She is so personable! She deserves an award or recognition!

Very disappointed with this branch in particular. Simply ask them to fax some account verification information to Chase. It did not require any kind of identification and I could have faxed it or mailed it from anywhere, but toes to save a couple bucks and went to chase instead. They insisted that they had to have my driver's license as verification before they could fax it. I had made no changes to the account. And the cover letter said all I needed to do is put it in the mail or fax it. Had a dog in the car and made me late back to work with those delays. The gal I talked to the day before, said nothing about having an officer in the company have to fax it or verify my identification! Second time I've had issues. Need to move all assets. read more

Yesterday, I was in the Laguna Hills area to help a friend. I happened to drive by the Laguna Hills Chase Bank branch and saw that it was open. I had tried the day before to take care of a banking matter at my two local Chase Bank branches (Villa Park & Orange) but they were both closed. And I tried to call two different 800 numbers, but was on hold with one number for 40 minutes and the other number for almost an hour and a half. I went into the Laguna Hills Chase Bank branch and walked up to the Teller window. The young woman that helped me seemed like she didn't care or want to listen to my needs and to just about anything I had to say. She seemed preoccupied. I asked to see a Banker. The Banker (Yolanda) I talked with then was kinda short with me and also gave me very bad information about various Chase Bank branches being open for business. She told me that the Villa Park Chase Bank branch is open until 4pm. On my way home to Orange, I stopped by the Villa Park Chase Bank branch to see for myself. There are two signs attached to the bank windows - "Temporarily Closed". My main concern is that the Chase Bank person should know what they are talking about and what they are telling people like me during these tough times. We all need correct and good information...Please!!! read more

this bank is all about just people skills, and no good banking services! they'll promise you all good things for you to open an account with them and they will tell you they are they to help you anytime, but there will be no follow up when required and they won't care you are unhappy with the kind of banking services you have received after signing up with them. They have a lot features to offer but i don't think they have the right staff for backing it!!! bottom line, they are ALL TALK!!! nothing really is done from their side, they just say things which they don't do! read more

I LOVE this bank! All of my needs since the day I opened up my account have been handled with the utmost care and even more importantly, promptly! In anything...things happen...and I had a particularly complex situation come up and I am so pleased with the service they have delivered time and time again. Matthew Owens is particularly helpful, professional and an absolute pleasure to do business with. Thank you Mattew and Chase Laguna Hills, you've got a customer for life! read more

I am a merchant. Chase is apparently not interested in merchant services. No separate window, and only 1 teller at almost all branches I go to. I realize they are trying to automate but to wait in line for usually 20 - 30 minutes to get change which the atm cannot do is not the bank for me. The tellers get the brunt of the complaints, one right after the other. That is cruel and unusual punishment. Today I decided to yelp Chase because now I feel bad as though I am taking to much time to conduct my business as I hear all the complaints behind me as sometimes I have 4 or 5 deposits and need different denominations of change. Its time to end this relationship. read more

This branch is to be avoided at all costs due to the financial advisor ( if you could call him that) Brady Schrock. He was rude, and totally clueless. The only information he gave was wrong. ( I found out at a different Chase branch). He was also lazy. Would not even get up from his chair. Did not shake my hand either. A total Idiot. I have no idea how he got this job. He sure knows the words, "I don't know" And Uhhh, not sure. Uhh, Brady, how about getting off your chair and maybe actually finding out information for your customers. Maybe you should learn how to be a financial advisor before claiming to be one. The questions I had were simple questions too. The other Chase Branch knew the answers without blinking an eye. This man should be sweeping floors, though he would probably be bad at that too, because he would have to do actual work. If you need financial advice, talk to ANYONE but Brady Schrock. read more

We recently added a high school checking account for my son. We had a great experience with Personal Banker, Cindy Galeener. She was so fun through the process while being very detail-oriented and making sure she was our advocate for the best products and services. We enjoyed the entire process so much so that we took a picture of her with my son for the memory book. read more

Awesome team of professionals. I worked with Courtney Kendall for our home purchase. She got us an amazing loan. The rate was so much lower than every where else. She walked us through the loan process and was always available. My realtor kept telling us to use his broker because Chase couldn't close on time or even close. I have no idea what he was up to because I didn't experience anything of the sort. I think he was getting paid for sending the lender business or something. Chase closed and on time and even though the realtors lender said "there is no way Chase could offer that rate" they sure did. Plus I get tons of other banking benefits for using Chase for my mortgage. I am writing this to help anyone hearing the same thing from their realtor. My decision literally saves me $350 per month which is 1.5 full mortgage payments per year for the next 30 years compared to what the broker had to offer. One thing he was right about.... I don't know how they do it either. read more