I am very disappointed in the time of most need, CHASE BANK has been very unethical on current events. I am as most a customer going through tough times do to the corona-virus outbreak. Do to being an essential worker I cannot stay home but in fact helping push supply and demand across the country at this critical time to be handled with so much disrespect and unethical behaviors.
Facts: Wire transfer sent to me from family member to help out on this critical time of need on March,27 2020. On the same day GOOGLE PAY stated and had shown me the transaction number proving that money has been excepted by CHASE BANK on March, 27 2020 but yet still not put in my acct. On March 28th, 2020 I contacted Chase Bank and they told me there has been ZERO google pay transactions and to STOP CALLING BECAUSE THIS IS NOT THEIR FAULT. After (ACTUAL) 30+ hours of hold times and returned phone calls to both Google Pay and Chase Bank. April 2nd, 2020 Chase Bank (9th associate I spoke to) stated YES on March 27,2020 Chase Bank declined the transfer but do not have a reason why but will take 15-30 days to look into it. OBVIOUSLY money was sent because of hardship, 15-30 days???? I asked to speak to a supervisor and they said "NO SUPERVISORS" available at this time in the building. After trying to continue to find out reason for delay and look into this more at 8:03 pm (20:03) central time I was told representative had to get off the call because her SUPERVISOR WAS STANDING NEXT TO HER TELLING HER SHE HAS TO LEAVE. ???? I was told they would put in a SERVICE TICKET and to my surprise (not) was not done when I held for 57 min on hold APRIL 3rd, 2020 (Next day) to be told nothing has been done, and would I like to submit a ticket that now could take over 30 days???? I then spoke with the fraud dept. after this,. they now have me on hold but telling me at this point they do not know where the money went.
1) Money (Documented) had been pulled from senders acct on 02/27/2020
2) Google Pay (Documented) sent the money to CHASE BANK 5 min after (Because they are not a bank, they online instant wire transfer funds between accounts)
3) CHASE BANK (Documented) With Trans Approval Number given to me by Google Pay showed CHASE BANK ACCEPTED FUNDS
4) CURRENT STATUS (CHASE BANK DOES NOT KNOW WHERE THE FUNDS ARE AND CANNOT HELP ME?????)
What is this world coming to, and when do banks get held to the same standards they hold their members to? This is a simple request to help,. NO this is simple request to give me the MONEY YOU ARE STEALING FROM CUSTOMERS AT A TIME OF NEED! YOU ARE SO GREEDY AND I HOPE THIS HITS HOME WITH ANYONE TRYING TO SETUP AND ACCT read more