Everyone's really friendly and it's a nice spot. Made two appointments for notary services. The first time it was fine, the second time they didn't show? Some tellers helped us out with figuring out where else to go though. 1 bad experience out of 4 isn't too bad I guess but man this one really mattered read more

I really like this chase. Everyone is always so helpful and friendly. The lines usually go fast and efficiently and they always have deposit slips around for customers (so you don't have to wait in line just to ask for one, like other chase banks). Definitely my favorite chase to walk into. Lots of underground parking so it's really easy to park, run whatever errand you need to do at the bank and be on your way quickly. read more

Terrible !!!! The worst chase bank in the entire city!!! Systems are always down just about every time you ever decide to come here!!! Shame because it's the closest to me.. I have to drive further away to get any service other than the atm.. just close the whole location down if it's going to be this unreliable. 0 stars should be an option! read more

Where the %()*@# is the front door? Oh. Down the side of the street on Fairfax, NOT in the neat little sculpture square at the corner. I had a bit of difficulty getting to the deposit slips as they were carefully tucked into one side of a shelf directly below where someone would generally fill out deposit slips. And there was someone filling out the deposit slip. I did my good deed and grabbed a bunch extra and placed them on the other, empty, side of the shelf as well. The line was long. Most places this would be annoying, but in this particular branch there were all kinds of ancient old women painted with exotic and strange make-up styles. A sign of the neighborhood, I'm sure. Before I knew it it was my turn, and i hadn't yet gotten my fill of the canary yellow circles around the eyes of the lady behind me, or the painted on bright green eyebrows of an old gal sitting in the waiting area. Awesome! The checker was great, and otherwise everything here is standard Chase bank. read more

Chase Bank - Chase facing east - Banks & Credit Unions Near Me - Los Angeles, California

Chase is the worst bank I have ever had they restricted my account and online banking for something that had no control over me they froze my money this the worst bank and I do not recommend anyone to ever go to tell read more

If it weren't for the overworked tellers who have always been great despite having to deal with an endless turn of people approaching the counter, this location would have gotten zero stars. The management after asking today why you would have one teller working on a Friday before a holiday weekend basically said "because there's never anyone here". Maybe because word got out you're guaranteed a wait every single time you go? Of course, this was said as I gestured to the two people in front of me that had taken up a lot of time from the single teller working. This is also not including trying to go on a Monday after a holiday weekend and they were randomly closed. Definitely drove the 7 minutes to the La Brea location and was seen immediately and had equally great service from the teller. Will not be back to this branch to see if any changes were made - I literally don't have enough time. read more

Always quick, always excellent service. No line. I really like this branch. Parking in the garage helps a lot. They always wait until have your full attention when counting your money. read more

I always go to this particular Chase for convenience because it's on the way home. The customer service is always good. I just cash checks here so I never thought much of it. BUT- and I couldn't make this up if I tried- I am terrified of elevators. And there is an elevator from the parking garage to the bank. And today it made a weird sound and I was scared to get on it and asked if there were stairs I could take. The lady said no and asked why, so I explained. YALL- she came out and rode the elevator down with me. It was such a kind gesture. I didn't get her name but I hope that lady is having a great day because she's awesome. read more

I really like the new look, Chase. Friendly service at this location. What can I say, it's a bank! I've been using them since they were Washington Mutual and not much changed with regard to their fees and policies (they're still reasonable compared to Bank of America or Wells Fargo, which are just totally obnoxious), but there are definitely more ATM locations (thanks). That's all. read more

FOR BUSINESS BANKING I really like the new branch manager. He seems to have very good grasp of what business owners need, and very personable. I met him a couple times, and when I come into the branch, he always comes out of the office to say hi. The branch office is easy to park when I need to go there (which is not often). I also have a Union Bank business account in Manhattan Beach that was so bad that we needed to change it. We've been very impressed with constant changes at Chase. Not the cheapest place, but makes life easier especially doing business internationally. Overall, business banking at Chase is really good and personable - and this location is much better now than 3 years ago. read more

Always had a great experience at this Chase and all branches actually. Big fan!

I've been to other branches that are great, but the customer service here, the tellers... I've never experienced anything like it. Worst experience ever. Will never go back. Taking my money to BoA down the block. Good luck if you choose this place! read more

My experience at chase bank today was a pleasant one. The banker with whom I had the pleasure of dealing with was a lovely young woman by the name of Jackie. She met and exceed my expectations while making my experience quick and easy. I'd recommend this bank to any one without hesitation and if there were a 6 star rating, they'd have it in a heart-beat but I guess 5 starts will have to do for now. THANKS AGAIN, JACKIE! You're the best! read more

New tellers seem to be very snappy and unwilling to answer questions without being rude

One of the worst Chase Bank ever! The staff are selective and bias on who they assist. I say in the lobby for the longest time. While three staff walked in and out of their cubical. One stepped out and decides to take his break. Once I decide to speak up they finally toke me in and the other two came right out and took the other guy. Unprofessional selective individuals. If this is how selective they are who knows how discriminate they are with other individuals. read more

Horrible service! Was told they needed second form of ID to cash my check, absolutely understandable. Took me 1 min and 30 seconds approximately to run to the car and back with my 2nd form of ID. And the jerk at the window that was just assisting me made me go to the end of the line! After already waiting. He made me get on line again and wait AGAIN!! Andramik is his name at the Fairfax location in Hollywood. Complete a$$hole and horrible customer service read more

WARNING: Worst bank branch ever. Horrifically bad customer service. Also attached is a picture of the LAPD leaving the Chase Branch at Fairfax and Beverly. The business card is from Branch Manager Lina Mikaelyan. Lina apologized for her banker calling the police but to add insult to the apology, I have requested an email from Lina and been promised an email from District Manager Raul Vasquez by the Chase Customer Service for weeks since the incident, but no email has ever come. Chase seems to be failing at the most basic levels of customer service. Apparently a Chase Banker calling the police on a customer attempting to conduct legitimate bank business is not much of a concern to a major institutional bank. It might not be a big deal to Chase, however, it was a traumatic experience for this customer. Needless to say, I will be taking my money out of Chase and I encourage EVERYONE to leave Chase who doesn't want to talk with the police because their banker is in a bad mood. read more

Chase Bank - This is a picture of the LAPD leaving the Chase Branch at 310 Fairfax. A Chase Banker called the police on a loyal customer. Bad - Banks & Credit Unions Near Me - Los Angeles, California

Does anybody know about this bank? I mean, it's never busy. The ATM stands unclogged for my cash-withdrawing pleasure almost 24/7. I just had to submit it as a new listing to Yelp. Is this the Casper of banks in Mid-City? Whatever. I guess it's a mixed blessing nobody knows about it for the reasons I just named. I never have to wait. I never have to fight for parking (there's entrance to an underground lot just north of Fairfax with no validation or any hassles). The workers hustle. It's good I can add this to my to-do list without it monopolizing 30 minutes of my time. I'm sure this is the same with all banks, but if you open an account here, watch out for how pushy and misleading they can be. I just wanted a simple checking account. I had to question the guy a few times as to why there was savings information in my paperwork. Yes, he tried to open TWO accounts for me, despite my numerous reminders that I just wanted ONE account and I wasn't moving my money from my primary bank (they have no branches out west, so I need somewhere to cash checks & get petty cash from an ATM without surcharges). It's a bank. They want your money, for better or worse. At least once you're established, you can get in and out of there hassle-free (then walk a half mile down to Farmers Market and The Grove and blow all of your cash). read more

This is the worst banking institution I have ever been a part of. Their system is rigged to overdraw my account and I am leaving this bank and taking my money somewhere else. I was charged 6 overdraft fees in $48 hours over $5 transactions. I had money in my savings account to cover and it were automatically transferred in and then out of my savings account. I would not recommend this bank to anyone save yourself from this lying cheating bank. read more

The teller and manager were very rude I suggest using the Robertson one or any other one for that matter terrible customer service

I've been banking at Chase/WAMU for many years. Most of the branches are blah, but the Fairfax/Beverly branch is on the ball. The manager here really knows how to hire. He used to manage the Pico/Roxbury branch and that branch was great, till he left. I also like this branch, because I can self-park, and don't need to deal with valet. I hope they keep this manager for a while, because the corporate mentality, doesn't seem to mind extremely high turnover. read more

This review is about Chase, not so much this location. This location is where I opened my account. Today I had to purchase an item I needed at least $700 for. Since it is Saturday, I called Chase and told them I needed to be sure I could get at least $1000 from the ATM in case I couldn't get inside the bank on time. I was assured I could get up to $10000. So I so rent a truck- no problem yet. While I'm in the city where I am going to buy the scooter, I realized that I didn't swing by the bank yet so I figure, I'll just pay the ATM fee and use the 7-11's ATM. There at the 7-11 I was declined (I figured it was the amount) so I asked the lady at the counter where ANY banks were and she directed me. I see a BoA and it won't let me take money out, next I go to an Credit Union's ATM in the same building and still NO! I see, in the distance a CHASE sign and I think "great!" At the CHASE ATM it tells me to call customer service (you remember customer service, the same people I called before I left my apartment). Since the bank was still open, I walked in and waited in the line and got to the teller and she tells me that there has been a fraud hold placed on it- I freakin' lost it and asked for the manager he tells me I can call customer service or sign-in to wait in line to talk to someone at the bank. No "sorry sir, please allow me to take care of that for you right now." No, just a wait in line... I just withdrew the money and figured I'd call customer service when I get home. Well, I get home wait on hold and finally get to the fraud department and he said that a fraud hold was placed on my card BECAUSE I USED IT AT AN ATM IN AN AREA THAT I'VE NEVER BEEN. Can you believe it, it's the fricking year 2015 and I have to get Chase's permission to use my own card outside of my city? What the hell! So I asked to speak to a supervisor after totally loosing it. And I was placed on hold, that is until the music stopped and the phone hung up from their end. Who the hell does Chase think they are telling a grown man where and where not he can use his own ATM card? read more

The worst branch ever. Me and my husband went to this location last Saturday (03/23/19) to request a copy of our credit card because apparently we have a credit card which we dont recall applying for and the bank never sent us the actual card. Since we were in the area, we decided to go this location. 1st of all, when we approached the person that was in the cubicle, we were asked us to go to the teller. Me and my husband were confused as to why we were sent to the teller but we obliged nonetheless. When it was our turn to go to the teller, long story short we were told that our credit card had no activity for the past 2 years which was a relief but when we asked the teller to order us a copy of the credit card, we were told to order the card online. What kind of a customer service is that?! The reason why we went inside the bank is to let the bank order the card for us as what other banks usually do since the customer is already inside the bank. I will never go back to this branch. No good customer service. One teller looked like she was about to cry because when she asked that same person we approached in the cubicle earlier, declined to help her. He said he was on the phone and he was on hold. They were talking back and forth loudly. The other teller, who told us to order the card online instead of referring us back to the person in the cubicle, looked like he was just there to collect his check. No intention to help their customers. This bank was short staffed. There were only 3 employees the whole time we were there. read more

Bankers are incapable of providing helpful directions. This branch closes at 6pm and by 530, bank tellers are trying to clear everyone out while the private bankers are just sitting in the booth twiddling their thumbs. Tellers tried to be helpful but overall customer service is abysmal. read more

I love this location. Everyone here is professional and they treat their customers nicely. Chase as a bank is much more trustworthy than wells fargo or bank of america.... I truly like this bank read more

Horrible treatment. Banker was not interested in giving any information. She rather be on her cell phone then spending time with customer to help them. Her answers were short and unreasonable. Will never visit that branch. read more

I just had the WORST banking experience at this bank! I've worked at Wells Fargo for 5 years in customer service. These tellers are simply the worst! If they don't enjoy working there or aren't that smart maybe they should just quit! Wow! Totally bad!!!! The teller then proceeded to tell me to have a good one sarcastically... I looked at the teller in shock and walked right out!!! I then went to Chipotle to pick up some lunch...and had great customer service!!! What's seriously wrong with our society If good companies like Chipotle have great customer service and banks that hold your $ do not??? read more

By far the best branch I've been to in LA area... fast, friendly, service is A+, never any waiting

Chase Bank is THE WORST option for banking. Hidden fee city. They charge your account to keep money in an account. They have more hidden fees than any other bank. They also wouldn't allow me to submit cash into a family member's account for an emergency. This bank has no clue what customer service stands for. read more

I came here to deposit a check on a Friday right before closing time, I was about to propose to my girlfriend and was trying to make sure I had a little extra pocket money to go out afterwards in style. I had a (Chase) bank check from my new employer and was told they would have to call and verify bc the signature wasn't from the person they had on file. Sounds reasonable but the lady helping me was border line rude about it; I try to give the number to my place of employment and they say they have the number on file for the HR office; I counter saying that it's 5:50 on a Friday and no ones HR office is open and the lady, who seemed already irritated that I came in late became more unpleasant and responded "We got it". I waited and she came back just as suspected said that no one had answered the phone. I asked if there was any way to make us both happy, can she Google and call the business name on the check and just ask for the supervisor or anything and she refused, and I left feeling a little disheartened but also a little embarrassed. It wasn't that she wasn't able to do it, although that did set me on tilt, she was rude about it. Whatever, I go on to propose, (she said yes!) and we have a nice little night anyway. I go to another Chase the next day and walk right to the bank manager because I think we're going to have to try and contact my HR department on a (now) Saturday. The manager smiled, was super polite and deposited my check on the spot. I was confused and asked him about it, and was told it was a Chase bank check and didn't need the review process. Now I'm pissed (not at this guy obviously, and I would say his name and thank him but if he was wrong I don't want to get him in trouble), but the lady at the fairfax branch who gave me a hard time; was super unhelpful, and downright snobby. After a few days to calm down I came back to this branch, found the lady who was rude and got her name just for this review. I've never called anyone out, on yelp or in real life, everyone has their bad days or whatever; but Jackie you almost ruined a very important day for me and I really didn't appreciate it. I live around the corner and go here often, I see you overseeing the tellers, or talking to customers at the desks, and so I gather that you're a supervisor. Even if you couldn't do it there's a way to tell someone no, and instead you gave me the worst customer service experience of the past year (at least), and on top of that everyone I see you talk to, both customer and employee has the body language of someone being treated like a child and no one appreciates it. Other than that love this Chase, all the tellers and everything is usually on point. Miriam, Brian, Alex, and all the other tellers and bankers I see you guys all the time and thank you for being awesome and I'm sorry you have to deal with this woman everyday. read more

I was not able to open up a bank account at Chase because I have a Swedish letter in my passport, even do I have a US visa. Went to US Bank instead and had no problems at all opening a bank account. read more

I didn't know what to expect going in there because I had a special request regarding my account, but the people at Chase Bank were very friendly and understanding. They assisted me in a timely manner and were able to grant my wishes regarding my special request. This is a #1 staff here and I'll be definitely be back again ! read more