Visited this location while in the Malibu area for work. Had…read moreto stop by to withdraw $700 from my business account, which i usually do but this time I wasn't asked any questions to verify my identity they just jumped to conclusions. First as many know they ask questions to verify identity (which I understand and appreciate) however this location did not ask me anything like my ssn, address, last transactions, or even send a pin to the number on file. They just jumped to me being there being fraudulent. Is this how people of color get treated there? They told me they had an error on their screen and that was why there was a hold but it turns out that was a lie and they were seeing the info on the account. Asked me to sign the slip once again and told me my signature was different from years ago. NO f**** S*** that was almost 7 years ago when I was in high school. They had lead teller and operations manager involved and it wasn't until my partner who used to work at Wells Fargo was able to confirm they didn't have any errors it was just them doing their own thing without asking any US questions JUST talking to themselves in their own language which was very rude what are you sharing about my account that you can't do it in the language your customer speaks? The BRANCH manager was just sitting on her desk and then they ask us to sit down while they continue verifying with their FRAUD department which according to partner is a last resort. Branch manager took over with nothing but nasty attitude, we lost 1:30hr there and missed our flight from LAX all because of their poor training and poor judgment. Sorry that you question why POC have business accounts. Do better. We even told them to check the last transactions for the same amount in different cities for them to verify the use of the account and they just ignored us. I felt discriminated. Branch manager admitted everything was handled wrong but honestly will never come back here and if you experience this yourself here, reach out to their corporate office

Please update your schedule. It's closed at 9:39 am and on Yelp it says it's open until 12pmread more

Great customer service with added bonus of added security in access. I appreciate the off hours…read moresecurity features with the Summer season bringing high visitor traffic to the community, always feel safe using the ATM on weekends and holidays for how secure the Malibu branch is but I prefer to patronize when it's open for how lovely and helpful the staff is. Would give them 10 stars if possible, a 100 is more in line with the customer service at this branch and Westlake Village also.

I have my business account here - with a line of credit and credit cards too. The staff are…read moreAMAZING at First Bank. 1. Quick service inside the bank (either with the teller or their live operator ATM which is also awesome). 2. Free and good coffee! 3. Every time I need to grow they quickly loan me more cash with easy and speed! I have zero affiliation with this bank except as a client and they are truly the best. On the odd occasion that I called their customer service I was connected to English speaking customer service IN AMERICA. A great businesss bank for sure!

Where is the time you could just walk into a Chase branch and get basic service? You can't keep…read moreusing the pandemic as an argument for having 10 desks but zero bankers to help someone simply open a new account for his senior mother. In one day I went to 5 Chase branches and not 1 branch, including this one, that would help a good old walk-in. They simply sent me, a Chase Private client with a pretty high cash balance, back home. How many empty desks do your branches need to get to until your CEO has the year-end bonus he wants? After 15 years of being with Chase, I'll move all my assets elsewhere. My money is worth more than this.

Even though I'm not a million dollar client, every time I walk into the Chase branch in Malibu they…read moremake me feel like a Million Bucks! Not only they greet me with a big smile, they know the names of all the dogs I bring in! From Resi, Shaun, Marisa, Aaron, Jen and Haylee. They make me work harder on my business cause I want Chase to be proud of me being their client! After the fires they asked if I needed anything, water, food for my animals and how I was actually doing. We are a close knit family in Malibu and I'm grateful of my local branch!

This is the only bank I've ever used, but I've only had positive experiences here, so I think…read morethat's good enough to write a glowing review. Parking in this shopping center is easy and free. The bank is clean, and also happens to be right across from the beach. They definitely know me there and ask about my mom and my dog by name. Whenever I have questions about different accounts, they are happy to sit with me and are so knowledgeable and tolerant of someone who really knows very little about banking. Whenever I've had fees charged to me, like a couple of times for things that I didn't even realize I could be penalized for, they immediately "un-fee" me (yes, I made up a word... they gave me the money back). I have no interest in going to any other bank ever, based on the level of customer service here (and also the easy parking). Even though I've moved to the Palisades, I still come back to this bank because I like it so much. It's a great shopping center, too, so go here when you go to the magazine stand, Malibu Yogurt, Coogie's, Bui, Starbucks, etc.

1) They do not answer their phones, and after you press a bunch of numbers to seek a live…read moreassistant, you wait a bit, then the phone hangs up; 2) they do not offer medallion signatures, even for their customers, forcing us to run over the Santa Monica Mountains to a B of A that provides those signatures (they are like notarized signatures, but for moving securities). This B of A is worthless.

The very best service. They cleared up a problem for me in a short time. I have a wonderful…read moreexperience with with the staff at Bank of America in Malibu

I don't have anything against this location in particular, but Bank of America is a nightmare…read more I often deposit large checks for $40,000 and the checks always clear the next day. Recently, I made a deposit for $38,000 and they put a hold on it for 11 days. This is absolutely devastating for a small business. I've gone to the local branch and called their 800 number multiple times and there's nothing they can do. The woman on the phone is as very sympathetic and said this happens all the time. She said she has repeatedly tried to change this problem and is repeatedly ignored by her superiors. For those who are curious, my client (who wrote the check) put me in touch with his bank, who confirmed that the $38,000 was removed immediately from my client's account. So B of A has the funds and won't release them. That makes zero sense. This is bad banking, plain and simple.

1 teller working on Friday and all other local branches are closed. Other staff mulling around and…read moremanager said other employees are on lunch. #fail

Bad customer service.I came a month ago because my credit and debit card both expired and the…read morecustomer service guy helped me and I didn't received anything in the mail so I came to the branch, in the branch I asked a customer service representative for help she said that everything is under appointment only and that she couldn't help me. I got in line to do cash deposits, after 20 minutes this representative did not attend nobody and didn't at least tried to help me.

Great bank. Wonderful people. Been banking there for years. I'm sure they are still the best around.read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This is some of the Best Cusomter Service I have gotten in a while! TOP TIER ACROSS THE BOARD!!…read moreFrom being greeted as a Walked in, the the friendly Gentleman that took the time to help me open an account and getting a Permenamt Debit Card THAT DAY, with my Name on it, to Bank Manager Sherry introducing herself. It is a team of Professionals. HIGHLY RECOMMEND!

In person I have no problem with this bank. It's the call line that continuously annoys me. I've…read moretried countless of times to reach Logix both Woodland hills AND Calabasas Branch in the morning once at 9am, 9:30, 10:00 and 10:30am. No answer. Add a callback line or pick up the phone! Dealing with this during tax season is not ideal. I also had a fraudulent check issue 5 years ago that they still hold on to and permanently disabled my online checking after proving innocent. I flow tens of thousands of dollars through this bank and would like better online service.

5-Star Review -- Comerica Bank, Westlake Village…read more Comerica Bank in Westlake Village is the definition of true relationship banking. From the moment you walk in, you are treated like more than just an account number -- they take the time to understand your financial life, your priorities, and your future goals. My personal relationship banker goes above and beyond -- not just opening accounts or processing transactions, but actually acting as a trusted advisor and "accounting country banker" for my long-term plans. Every conversation feels intentional, helpful, and focused on building a better financial future. If you want a bank that invests in you as a person, not just a customer, this is the branch to go to. Thank you to the Comerica Westlake Village team for raising the standard of what banking should feel like.

Great and attentive customer service. They always have a smile to greet you when walking in. They…read moreare very patient with my elderly Mother.