I was there this morning with my girl trying to resolve a situation that she's been per going…read moresince May 5th. Anyway making the long story short we had a horrible unpleasant experience with the so-called manager my mistake didn't get her name will find out and file complaint to cooperate office. 1) She showed she did not care about what I was explaining and blaming me 2) I did not find my situation funny @ all.3) I say no matter how upset you are towards the customer you have to show ethics and manners towards the customer not even a thank you towards the end of our discussion. Girl your a manager it's all about CUSTOMER SERVICE!!!!

This is the best US Bank in the valley. I always get great customer service and I have never had an…read moreissue. If you are not happy with your bank i suggest you come by this branch. Ask for Courtney and you will be in good hands.

I never had to wait over 4 hours for someone to answer a phone call due to their new digital…read morebanking system. That did not happen! I gave up in disgust. This is wrong on so many levels. I should charge PA for the inconvenience and lost time! Regardless, beginning tomorrow we will look for a new Credit Union.

I started banking with Premier America a few months ago. I always went to the branch in Simi Valley…read moreand they've always been so professional and helpful. When I went to a different branch for assistance, my experience was not the same. I got told I would be helped shortly, proceeded to sit and wait and was ignored for almost 20 minutes until I had to get the attention of a worker again. I was almost ready to walk out until one of the employees who had just finished up with another customer, came to help expeditiously! So all this to say, I do not recommend coming to this specific branch, and the only saving grace was Ariga, who went above and beyond to help me out and did not make me feel rushed or like a bother. I really appreciate all of her help she truly is amazing at her job. She's the only reason the experience isn't 1 star!

The staff at this branch are fabulous-- everyone is very helpful and go above the basics to provide…read moreoutstanding service. The branch manager, Tigran was efficient in providing the help I needed and the Operations Manager worked with me to handle my transactions quickly. The tellers are all excellent! Yanet was terrific in opening a new account. Highly recommend you come here!!

The interesting times we are in. The place had three people in line and 3 tellers, five people at…read moretheir desks and we still waited. Not too much to say about the experience...average.

For many years I've had a love-hate relationship with Chase. Mostly because of the telephone…read morebanking support that isn't always very supportive. Again today had that experience and was told that to manage account ownership I'd have to go to a branch. That's fine but it took 3 phone calls and a lot of questions before they told me that. So I went to the Chatsworth branch, one I've never been to before but had a feeling had to be better than the branch I typically go to, or to be more accurate... typically try to avoid going to. From the initial greeting by the security guard to the teller, who understood my need and situation, to the banker who competently completed the banking actions... this was a rather pleasant experience. I have a new and updated feeling about banking with Chase.

Not a long wait and super nice teller. I like that the atms are located behind partitions. Parking…read morewas easy too. Will definitely be back if in the area.

5-Star Review -- Comerica Bank, Westlake Village…read more Comerica Bank in Westlake Village is the definition of true relationship banking. From the moment you walk in, you are treated like more than just an account number -- they take the time to understand your financial life, your priorities, and your future goals. My personal relationship banker goes above and beyond -- not just opening accounts or processing transactions, but actually acting as a trusted advisor and "accounting country banker" for my long-term plans. Every conversation feels intentional, helpful, and focused on building a better financial future. If you want a bank that invests in you as a person, not just a customer, this is the branch to go to. Thank you to the Comerica Westlake Village team for raising the standard of what banking should feel like.

Great and attentive customer service. They always have a smile to greet you when walking in. They…read moreare very patient with my elderly Mother.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....

I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

Logix was a great great idea to go with, Omar was my call agent I spoke with and he genuinely was…read moreso patient and informative with me I would absolutely say if you use Logix and you should Im saving THOUSANDS, you should call and ask for Omar he will take care of you!!!

The customer service at this bank has been amazing very courteous and attentive to my needs. I've…read morehad a business account here for 10 years, and they have consistently provided excellent service, especially Sou Adabdar at the Woodland Hills branch. Highly recommend! Earl

Was pre-approved for a home loan and was able to secure my financing through this bank. The loan…read moreofficer named Gerry was amazing!! He took his time and walked me through every step! Patiently explained the entire process (takes a bit of time) and made sure I understood. I accidentally called him on a Sunday, he answered my call, and all my questions. Never rushed me off. Very kind and thoughtful.