I am a non account holder, and a friend called and asked if I could help them with a small $100.00 deposit into their account so to help cover rent. I walked into branch, provided the teller the account number and was told that they do not accept cash deposits. I could not understand. My credit union will allow cash deposits. I understand large amounts because of the chance of money laundering but $100.00 dollars? really?? I am glade I do not bank with them! read more

Rude manager was too busy to help. When he finally did, he refused the cashier couldn't take cash to pay bill (phone broken) simply due to the fact I didn't renew license (but I have one). Shocking because it's cash being given to a bank. Felt too stuck up and snobbish. I went to a different one. Parking is difficult. I walked from the Ralph's. read more

No bathrooms at this location! How can you hand out bottles of water and not offer a bathroom? I was told to walk to McDonald's down the street to use theirs. Parking is also not ideal as you have to take a ticket and get it validated. read more

Chase Bank - All the free water you want but no bathroom! - Banks & Credit Unions Near Me - Marina Del Rey, California

Great customer service at this branch! My banker was very knowledgable, efficient and worked quick, and friendly. Really appreciate Chase's customer service both in-app, on the phone, and in person. read more

This has been my worst banking experience ever. I was part of First Republic and after the acquisition Chase lost over 150 of our employees' financial information. They told me every week that it would be fixed in 3 to 5 business days and promised me over and over again, and now it's been almost 2 months and still no resolution or even an update. I am shocked by the lack of professionalism and accountability, it's just a matter of days until I switch my account to a different bank because of the clear negligence. read more

This Chase Bank is a full service bank on Admiralty in Marina del Rey across from the water. They have a parking lot that you must take a ticket which the bank will validate. There is an outside ATM for your convenience. We have been with this Chase for about 10 years. We have had good service and the tellers have been nice. They even have retirement planning to help you decide how to start saving. I felt they took the same time with me and my small retirement account that they would give others with big accounts. The guy we worked with really knew what he was doing and explained it well. The one negative is their credit card that gives you a percentage of your spending back to you. The problem is it's so very complicated we weren't sure how much would be returned and they don't let you know. We still use Chase for convenience. But we have a credit union where we do other banking as well. read more

This is one of the less crowded Chase banks. Parking is pretty easy. There's rarely anyone in here. The place looks nice. Bright. Open. Inviting. Whenever I've come there were usually only two or three people in line. Good customer service. Clean. read more

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A very average Chase Bank location in Marina del Rey. The best things about it are that I have rarely seen it very crowded, so there aren't long lines, and it has great visibility/signage and I think it's the only Chase in Marina del Rey. The not as good things is that there is timed parking with an automated ticket thing and only a 15 minute grace period for ATM customers. often this is enough time, but it also makes me personally sort of panic and constantly check my watch to make sure i don't get charged an exorbitant amount. Another not excellent thing is that the ingress/egress is tricky. i think there's only one entrance off of Admiralty going north. you'd have to do some tricky turns if you were going south on Admiralty. The last thing is that though this place is rarely crowded, there are also rarely available tellers, ironically. the last time i went there was no available, visible teller, and so i sort of stupidly stood there, swaying back and forth trying to see if i could see anyone in the back offices and/or catch someone's attention, clearing my throat, searching for a service bell, etc. the second to last time i was there there was a single teller, but also a single person in line in front of me who was taking forever, and instead of another person coming out to help, i had to wait until he was done doing this incredibly complicated transaction. i should note that most of my activity is done in odd hours so it's possible that this place does get crowded and there are more hands on deck, but just not when i've been there. i think i'm usually there around 12:30 p.m. or like 4:00 pm. read more

An employee named Philip was very weird when he approached me as I needed help. He did not solve any of my issues I had and frustrated me because he didn't know how to do his job. Might as well go back to training. Flirting with your customers is definitely not okay! read more

My favorite branch. Ali is THE NICEST banker I have ever experienced in my entire life. Yes, he is that awesome. He knew I was having a horrific day with my direct deposit not kicking in today and he was very kind, patient, and acknowledged how the bank process is not always efficient for the customer. I made sure not to take the anger out on him, but questioned my business relationship with Chase. He offered me tea and we chatted and had a great time talking and he was exceptional in ensuring that I opened a new account and made it efficient to setup my direct deposit. He is just professional and flawless. I have never experienced world class service like today and I am beyond impressed because I told him I am expecting to have more money in the upcoming year due to my situation. My experience with Ali shifted my attitude with Chase and I am deciding to deposit my funds here and will be consulting them for investment advice in the near future. He is the coolest banker, made things efficient, simple, and stress free for me. Instead of getting my money next Thursday, I will receive it on Wednesday, still after the New Year, but he made a bad situation become a reasonable situation, which seems fair for me. He really brightened my day and I could see the positive of this situation instead of being angry during the New Year. I am coming back soon to thank my favorite banker because service like this really is why I am a loyal customer and will be loyal to Chase. The coolest part is he let me choose a design for my new card and being the Disney fan I am, I chose Frozen. I can't wait to get my new card and I am extremely grateful and thankful to Ali. ALI you are EXCEPTIONAL and THANK YOU!!!!! read more

The worst service I've ever had at a bank!! Stephanie the manager sets the haughty, rude tone. I was thinking of opening an account there but never will. I thought BOFA was bad but they are so much better than this particular branch. I'll write her superiors. Read the other bad reviews. They talk about how RUDE they are here. Including really rude tellers. They need to change out the workers in this whole place. read more

Great bank. Daniel was patient n kind. Low on staff but communicative. Happy with the customer service n location.

Crap service. I come in to open a new business account and I wait. (Not the problem). Then they have me sit down at their cubicle and as I'm pulling up the necessary documents they tell me I have to go back to the waiting area because they had a previous appointment. WTH. Don't take in new business if you're not actually available to follow it through. Still waiting. If I wait longer than 30 minutes I will leave and take my business with me!! read more

Jade and Lee are the absolute best!! If you ever need anything that requires immediate attention or just in need of some great customer service you'll find it here! I love this bank! One of the less crowded banks and always GREAT CS. I am a customer for life! P.s. I have a personal and business account here. read more

Best customer service, ever. I moved to Los Angeles and decided to purchase my first home. It was daunting. The first thing I needed to do was talk to my bank, Chase, which I have loved banking with since I first opened my account. The first day I walked into the Admiralty Way location, I was greeted by quite possibly the warmest and most welcoming mortgage broker in the world, Jade Valladares. Jade would be instrumental to my home purchase and I greatly admired for her warmth, professionalism, and invaluable insight. Jade took me through the process of what I would need to to purchase a home. It was effortless because of her patient, clear, and calming demeanor. She also immediately put me in touch with Roderick Swift. Rod became my mortgage banker and between these two at Chase, I would get the best interest rate around and the process would be pleasant and clear. I purchased my house with an outstanding interest rate even my friends envy. When I had to wire transfer a lot of cash to make the first of several down payments, Thelma was there to help aid me. Like Jade, she was warm and clear. She double and triple checked everything. I love people who care that much about each individual customer. When I moved into my house, I got the most beautiful and thoughtful "welcome to your first home" card from Jade. It said "A new place, a new world, where all your dreams can grow". Inside she wrote a personal inscription that couldn't be more relevant to how incredible Jade is as a professional and a good person "One of the things that I love about my job is to see dreams come true. Thank you for letting me be a part of yours." Wow, right? I think I cried thinking that if people like Jade exist, I can be my best self as well. To this day, I still go into the Chase bank on Admiralty because I love the service there. Everyone is kind, professional and seem genuinely happy. On occasion I run into Jade and her big warm hugs and happiness. And she's usually talking to someone else there because she's just so incredibly friendly. I highly recommend using Chase Bank on Admiralty for any of your banking needs. I additionally highly recommend Jade for any of your banking needs. She is phenomenal, the best at what she does, and a great woman to boot. Thanks Jade, Rod, and everyone at Chase Bank on Admiralty way! My dreams did come true and I'm glad you were a part of them. read more

Very small, quiet branch. Middle of the afternoon and no one in line!!! I got immediate service! The teller was very professional, pleasant, and business-like. My transaction was completed in mere minutes and I was on my way! If I lived closer, I would use this location all the time! read more

I withdrew cash from my account and teller counted the money wrong (short $200) twice prior to trying to hand it to me. I asked her to count it a third time as I thought her count was off. At third count she realized she had made a mistake?! And said "you are right"! It was an unusual experience as I thought tellers should know how to count. Just be careful when withdrawing money these days! read more

I have been banking here for many years. I am writing this to inform people of what not to do. If you receive a check from your family or anybody, DO NOT and I mean to not deposit it in your chase account. Chase will hold the check from you and then after 10 days of holding it will tell you the fraud dept will not release you the funds. But of course the check will clear from the other persons account so chase has the money and will not give it to you. Nobody and I mean nobody will help you. They will argue, and just say no to you regarding the funds. They also will not give you back the check. And they have your money. They want to speak to the person who gave you the check, even when they spoke to my person and heard the word yes, I gave her that money. Then they said can you go to a chase bank and verify. NO!!!! Fist we need to speak to the person now get up and go to chase I said NO! I was livid. Please people go to the bank where the check is from and if you have to pay a fee do it. It's not worth the heart ache dealing with someone in the nyc office or where ever and restricts your account because this person thinks it's fraud. When it 100 percent is not. This person has control of your money won't let you have it all the while the check is cleared and they are bouncing off your funds. Shame on this person to do this to you! And they will tell you NO you can't have your money at all. I am thinking about closing my account. The bank does not care about you at all! Now I am speaking about real checks from family or whoever, not those Nigerian scam checks. Don't ever cash those. Again one person who is mean and controlling desides if you get your money, who do they think they are? Chase will tell you it will clear in 10 days. BS. Just learn from this ok! I wish I New who did this to me. I would write a bad review and post the name on yelp. This can not happen to people. One stupid person should not have control of your money. Ok good luck and just go to the bank where the check is from pay the fee and cash it fast. Update, with out my authorization 1 of three tellers closed my account. I went to use my card and they closed the account. Do not let these people get away from taking hold of your account. read more

Great bank all around - location, parking, and I've never experienced long wait times. Carolyn Phillips makes that branch particularly wonderful. She's helped us with several banking needs and each time she's been professional, friendly, and knowledgeable. No matter where you're located, I'd say it's worth the extra drive for her top-notch service. read more

They have very rude tellers. I've been to many chase banks and every time I go in there....the teller is so rude. read more

Zero a disgusting branch and disgusting counter person, who told me he can't cash my Warner Cable Check, because the bank that Time W has is weird and they don't have a contract with this bank. The most ridiculous thing I've ever heard. I wish they had the general manager back then, but he was doing probably whatever he wanted, can he loose a job for that, probably yes, but he was just mean to me and just denied service as it appears! Why, I have no idea, but this was ... No words. And overall the most awful bank. I don't recommend it to anyone. read more

Very nice and clean branch. The problems with this branch are that the lines are usually quite long to see a reprensative. Then the second problem is that this branch requires you to go through a in closed parking lot so if you go in make sure you get validated. Although this branch has a few downsides of I'd still one of the closet and easiest to access in marina del Rey closet to the water. read more

This is for chase in general. The people at the branch are very nice, but Chase itself is horrible. This is my experience. Open a business banking account. Deposit money. Try to use debit card. Transaction denied. Call customer service. Transaction declined because of fraud protection. I have no problem with fraud protection. I want my money to be safe. Walk through my list of normal transaction with customer service. They assure me that we are good. Try to buy something for my business on amazon. Transaction declined. Fraud protection. Call customer service. Ok. We are back on track again. Try to book a flight. Transaction declined. Fraud protection. Call customer service. Hmmm. This is getting annoying. Try to link PayPal. Fraud protection. Try to buy a sandwich. Fraud protection. Try to initiate a wire. Fraud protection. I have had enough. Open account at Bank of America and try to fund my new account. Fraud protection. Call customer service. They ask why I want to wire money to Bank of America. Why does it matter to chase? It is my money. Transaction declined. As of right now, Chase will not give me my money. STAY AWAY! read more

I was frauded and shamd and Chase Bank would do nothing for me. Nothing else needs to be said.

Ali was extremely helpful. He actually went way beyond the normal customer service in helping me order checks. Very professional and down to earth. read more

Easy access to parking and office was well staffed with no wait in line.polite courteous teller who was very helpful since I was from out of state. I will return to that branch. No drive through window however. read more