Best bank i've ever worked with. Very personalized service and super responsive. I've switched all…read moremy accounts over from Wells and not looking back

Our banker Donara Haroutunian did a great job explaining the changing rules for applying for a…read morePaycheck Protection Program loan and helped us get our application over the finish line.

I was assisted today by Ted the branch manager who gave outstanding customer service! Unlike, other…read morebranches the energy here is very kind, non rushed, and all the associates were in good spirits and smiling. The branch was very clean and they had the heat on which was a nice treat as it was very chilly outside. Shout to to Ted and his staff at this location.

Horrible experience. I walked in and there was a super long line. There were three tellers…read moreoriginally but as I got to the front of the line a "new teller", Alex, came from the back which was really unsettling. I believe I was targeted because I am black. When he came from the back i was the only customer he serviced. As he was cashing my check, he deliberately slowed down the transaction, dropped my check several times, and even purposely dropped coins as he was giving me the money for the check. It seemed he may have been afraid of fraud but I do believe the bank has their own way of making sure that doesn't happen. I MEAN THERE ARE TONS OF CAMERAS! He took about 30 minutes in total to complete the transaction and made me late to work. I am thinking of suing for discrimination. I do believe he was delaying the transaction on purpose and may have been a separate security because he didn't even know what he was doing for the most part.

Excellent service with help needing a Medallion Signature. The Assistant VP for Merrill, Cristian…read moreNochez, was extremely professional, courteous and responsive to helping me with my request. I am a 30 year customer of BofA and while they are not perfect, they are still by far the best bank there is.

Our HOA account is here and Johanna has always been great helping service our account.read more

Great, giant modern cafe with with many window side desks and tables..plus they have workplaces…read morereadily available for groups to work in private.. Plus you're right across from the 3rd Street Promenade and Santa Monica Place.. Plus.. you got Benihana two doors down.. Plus...a ton of other great happy hours. workplaces readily available..

Their new summer sips are also pretty good!…read more The Blueberry Ube Iced Latte is a sweet fruity drink but I didn't taste much of the blueberry or Ube in particular. The coffee flavor is definitely there, but it isn't my favorite drink. The Blueberry Ube Iced Matched Latte was similar in taste but didn't stand out to me. Good working space and a clean restroom. My only gripe is that there seems to be only one restroom, so it can get pretty crowded.

Love it . Staff are very courteous , friendly and very helpful. I have recommended to my friends…read moreand family members.

It's a great bank. I've been with for many years. The online system works well now. Too bad not…read more many locations in the SFV. Each year it's getting better. Thank you.

Received a letter stating I applied for a credit card and I did not. I called to tell them this…read morewas a fraud and I did not apply and after 50 minutes and talking to 6 reps I finally gave up. I would never ever do business with Citi.

My computer was hacked and a scammer contacted me. I panicked and froze my bank accounts. I rushed…read moredown to my local Citibank on Montana Ave. Not hysterical, but close to it, I spoke with a bank representative, David Chavez. He was not only professional and competent, but also kind and understanding. I am very grateful to Mr. Chavez and now a very loyal customer of Citibank.

4 people in line. 1 teller servicing customers. 3 other employees around and not helping. I don't…read moreunderstand why the employees wouldn't prioritize the customers waiting in line.

BEWARE!! The Bank of America on State Street and also the one in Montecito are shady and ripped me…read moreoff for my safety deposit box that I inherited! They are in cahoots and if you think a safety deposit box is safe, think again. I cannot believe what they pulled on me. A guy named Austin Hughes is the one who "helped" me. After waiting a month for an appt, and he cancelled once already, he then claims they didn't have my box at their branch(when before he said they did and I know they did), he had me fill out forms asking the value of what was in the box , then asked me for the key, then he switched the keys and sent me to the branch in Montecito where they handed me an empty box! They wouldn't allow me to see the signature card either. Austin claims he "lost the file" as well so I wouldn't be able to verify anything. It was a total con artist move. Several of the employees are in on it as well because they had to pretend the box was moved to the other branch after he got my key. There is nothing you can do about it either because they are limited in their liability. Such a huge sham!

If you make an appointment, does it help? No, it does not. If you are dealing with your mother's…read moreestate, after her sudden passing, can you get decent customer service here? No, you cannot. Do you end up leaving after 3 hours, frustrated and almost in tears? Yes, that is a certainty. I still have to make another appointment to try and settle these accounts. Elijah is the one whose snippy attitude put me over the edge, and I had to walk out. Worst banking experience I have ever had.

I have already made a review but this time I mean it! Leave my mom out of my business. You need to…read morestop making me feel bad. What I do is not her business. Improving means nothing if your employees keep telling my mom to meet and then say bad things about me. You need to keep your employees to learn from prying on my account and then tell my mom. I wish to give you zero stars!!! If you need me to be honest with you, I can tell you privately without her in the way.

This branch is so nice and accommodating. Judith is a pleasure and a great problem solver.read more

Manager was beyond rude! The bank teller was great but manager was beyond rude! new client at this…read morebank and won't be there much longer! Go to a different branch if you need to withdrawal a larger amount manager will judge you then lock your account for "further investigation"

I have had a safe box here since 1988. Now they're closing this branch and will have to close my…read morebox out. Well after 38 years they didn't care or say thank you for your business . Good bye

First Citizens Bank is no longer having Safety Deposit Boxes…read more Everyone has to be out by July 2026