Although I no longer live in Mission, Texas, this will always feel like my home branch…read more Most of the customer service I received was over the phone, but the experience was so impactful that I felt it deserved a review. After my move to Hawai'i, I went through some unexpected financial challenges and almost lost my truck. Instead of making me feel ashamed, the collections team treated me with kindness, empathy, and respect. Tammy was the first person who helped me by placing a hold on my account so my truck wouldn't be repossessed while I worked through my situation. When I called back, Tammy wasn't available, but Lydia stepped in and took great care of me. After I paid off my $2,000 past due balance, she helped me change my car payments from biweekly to monthly, which fits my budget much better. Today, I honestly feel like I have my life back together. That feeling is hard to put into words. I've been a Rally Credit Union member for many years, and experiences like this remind me why. Great customer service isn't just about policies or payments. It's about treating people with compassion during difficult moments. Thank you to Tammy, Lydia, and the entire team for working with me, and helping me get through one of the hardest seasons of my life. Even though I'm thousands of miles away now, I'll always be grateful for the care I received from my hometown branch.

I love my Rally bank account been with them for over 10 years. Great staff and the app got so much…read morebetter. I highly recommend them.

The worst customer service I have encountered in my whole life. Rude, unprofessional staff and…read moremanager. Manager lacks essential knowledge and skills for the role, she is beyond rude and unprofessional, with poor and disrespectful behavior towards customers.

This is a medium-sized branch in a great location on Nolana and 2nd Street in McAllen. They were…read morepretty busy when I arrived but I was waited on very quickly. I needed to exchange Canadian dollars for American. They do offer a currency exchange services at this branch. However, they require you to have an account with them to do the exchange. I just had the same road block at the Chase bank and the BBVC. IBC only does pesos or euros. However since I have a home mortgage with Wells Fargo they were able to do the transaction for me even without a checking account. The people who waited on me were very friendly and helpful. I just had to ask if an exception could be made for those that have a mortgage account with them. The original answer was no. Apparently they changed their policy about six months ago to require a checking or savings account with them. I can't really comment on their checking or savings accounts, however they were quite helpful when dealing with our mortgage and I have had no complaints over the last 17 years despite some issues they have had as a company a couple of years ago. A benefit to having an account with Wells Fargo is that there are branches and ATMs pretty much everywhere.

Horrible bank. Disrespectful, unacceptable, uncooperative, deceitful, and doesn't care about any…read morecustomer. I am in the process of leaving them now. So are my 12 family members.

Best bank ever! The customer service here is amazing, the tellers and bankers truly care for your…read morenecessities and financial needs. I used to bank with IBC and ever since I got an account here I closed my other one and never went back. Highly recommend!

I am a small business in Austin and TNB went above an beyond to help me get my PPP loan. I am…read moreforever grateful. I applied for my PPP round 2 from another place months ago once applications were being accepted. That company reassured me many times over everything was fine and that is was in the process of being approved. Months later I was days away from the deadline and still no approval. I contacted TNB with a desperate plea for help after calling, messaging, and emailing many banks. They were the only place that responded and said they would try their best, and they did. Thank you so much for helping us small businesses out! I can't thank you enough!

I traveled to Dallas for training on Sunday 3/5/17, I use my debit card at a chilies and it worked…read morefine, I tried to use it on Tuesday and it got rejected , I called ibc to find out why got cancelled , and it cancelled for suspicious activity, they told me they tried to call me to verify it was me, i did answer because it was a 1800 number , I've been in Dallas and other cities , and this has never been an issue, spoke to an agent that left me waiting for 26 minutes, when I asked to speak to a manager, probably manager didn't want to talk to me, I was left in Dallas without my credit card, and no cash, luckily a friend of mine , let me borrow some money, and I was able to make it through the week, I had explained everything to the agent that I spoke to, and did not seem to care, or manager did not wanted to talk to me, horrible customer service

Good luck trying to resolve any problems encountered at any IBC branch. A sympathetic ear is all…read morethey will lend but no help.