I've been a customer of this bank for several years and while I had some challenges with previous…read morestaff members making a few mistakes when setting up my account, my experiences (especially of late) have been pretty great. The staff here is friendly and knowledgeable and have gone out of their way to make my banking experiences efficient and accurate. The drive-thru can be a little slow, but I prefer going in anyway, because they're always so pleasant. One of the business bankers, Bart, is fantastic and is also very supportive of local business. Highly recommend this bank and their excellent staff!

This Broad Ripple branch has very poor service. I have complained about a specific, persistent…read moreproblem, among many others, at this location - their representatives at their customer service number are working in Southeast Asian countries. It has happened almost every time I've spoken with a call center person, over many years.... I'm an amateur linguist and am good with accents. I engage them in conversation and find out where they are calling from. Huntington Bank should not be giving out our private information to people on the other side of the world. Think of how many places our information has to go through before it ever gets to a call center there: probably many. Those call center workers may not even have a security clearance. They have access to our names, address, phone number, bank account information, etc. 2 tellers, 1 supposedly a manager, adamantly denied this and another "manager" also denied it. I was told I'd wait only about 5 min. to talk with her, then she told me it'd be another 20 min., at least. When she finally spoke with me, she was very passive-aggressive and rude with me. I don't think she even understood I was against the sending our information to the other side of the world; I think she thought I was racist, which I'm not. I called the customer service while walking to my car and once again, got someone working in the Philippines. I went back in the bank and told the teller that I had a person on the phone in the Philippines, and the tellers and manager refused to talk with the person on the phone, therefore passively avoiding the issue. Classic. The manager continued to be passive aggressive and rude. She had no understanding of "customer service." Why didn't she say, 'I'm sorry, I didn't know that. Let me call head office and pass your comment along" or something similar? She also wouldn't give me the phone number for their corporate office (not Customer Service.) She and the other employees insisted their corporate office # that they call for staff issues is the same # as the Customer Service #. If that were true, then they would have been glad to talk with a representative. But they refused to. Talk about avoidance and failure to be transparent with their customers! I drive out of my way just not to go to that location because of their poor service.

Odd security procedure, will drive up window for checks next time but found a handy and fast,…read morepolite, and well managed location for my first high school deposit ages ago! I wish they had better credit card rewards like the five percent!

been with them since I believe 1997 and i love them If there…read moreis a problem, they're right there to help you and treat you compassionately !

Everything always went well without issues, I still use IMCU even after I moved to other state.read more

Janell and Kathy in the mortgage department are THE kindest, customer service oriented, caring…read moreprofessionals I have EVER dealt with at ANY bank!!!!

Absolutely horrible customer service. My card is constantly being shut down for transactions I make…read moreout of state, there is no way to update my profile to include that I travel often, they do not contact you before shutting your card down and you will be stuck on hold for 15 minutes, given scripted responses from humans who may as well be machines, and asked up to 10 questions to verify your identity because your SSN isn't enough. Counting the days until I have a new bank.

never get a mortgage - they use all subprime rates with a variable rates you will pay 4 times…read moreamount - if you keep the house. they love taking you to court for foreclosure for missing a payment then adding lots of fees.

Bob Clampitt and team are always so friendly. I absolutely enjoy conducting business with this…read moresmall community bank. They get it! My parents love banking here.

This is your good old local community bank. It is an older building but it has great charm. The…read morestaff is wonderful and they take of you promptly. Super clean inside and great location.

Business doesn't adhere to their posted hours. I have to go to the bank every day for work and make…read morea deposit, I am usually there bright and early at 9 AM. This Regions regularly does not open until 930 or after, with no sign or anything posted to let you know they will be opening late. I got to stand outside in the cold today while the employee just stared at me from the lobby while he sipped his coffee. Eventually due to time restraints I had to leave and go to a different Regions. I had quit using this one a few months back because it had so many problems with staffing and being open during posted hours, but today I tried this one again. They didnt open until 9:30 again.

I LOVE THIS BRANCH! My husband has been using this branch for 4 years and is treated like family…read moreevery time he arrives! I currently signed up with the park Fletcher location and they are a joke. The people are rude, and they always do something to mess up our money. I will NEVER return to that location again. But this branch, they will be the branch I always use.

Great, Lawerence is very helpful and informative and the bank is modern and clean insideread more