There is no sense of urgency at this location. They take their very sweet time. Having a whole long…read moreconversation of unnecessary things instead of keeping it moving. Get it together.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.

Been with them since 2015 and if I could bank with another I would but the way my joint account and…read moreinheritance is set up I have to use this crappy bank. If you want your money safe, I would NOT use Wells Fargo. I was scammed for $600 through Zelle, I made a claim they gave me $80 back then 4 days later took the $80 back. This is just a recent experience I've had with them. DONT BANK WITH WELLS FARGO!!!

Went in to deposit a check, gave the teller my debit card and a check signed on the back as…read more"deposit only." She gave me the check back and said it had to be signed. I signed it and asked her if my wife needed to sign it too and she said, "I can't tell you what you need to do." So I put the check back in the Plexiglas holder on the counter and she threw the check back at me and told me my wife had to sign it as well. I merely said, "you just told me that you couldn't tell me what to do and now you tell me what to do. Do I need to do this or not." She told me that she couldn't cash it without my wife's signature. I took the check to another bank where they had tellers under 70 who weren't pmsing and got it taken care of with a smile. I hope she didn't just suffer a life altering calamity and she always acts like that.

I would like to take a moment to recognize two of your employees for the exceptional customer…read moreservice they recently provided to my wife and me. In this day and age, people are often quick to criticize and slow to praise. That is why I felt it was important to share our positive experience. Upon our arrival, Brittany Demby greeted us in a very warm, welcoming, and professional manner. She immediately scheduled an appointment for us to renew our CD, making the process seamless and convenient. During our appointment, Mitchelle Mendoza clearly explained the various investment and savings options available, along with the associated interest rates. She demonstrated a strong knowledge of Bank of America's products and services and conveyed genuine confidence in the solutions available to customers. What impressed us most was how efficiently everything was handled. The entire process took less than ten minutes, yet we never felt rushed. As we were leaving, Brittany once again thanked us for our business, reinforcing the positive experience. Employees like Brittany and Mitchelle truly make a difference. People do business with people, and these two individuals represented Bank of America in an outstanding manner. Please extend our appreciation and gratitude to both of them for their professionalism, friendliness, and commitment to excellent customer service.

Not to be confused with Spank Of America, which is more into S&M than finance…read more This is the bank that I have to open a new account at, so I was talking to them about that. It looks like a brand new location in a brand new plaza next to the area where we're going to be possibly moving to, a good chunk of miles N/NE of Houston. It's nice, it's cheap, but it's a hell of a commute. Everyone was friendly, it was expedited, I didn't have anything bad to say, I got the information I needed. It's still not my favourite bank, but it's a good location.

Worst customer service ever. Representative was disrespectful and not helpful in any way. Froze my…read moreaccount on a Friday with no way to fix anything until at least Monday. Did not keep contact with me as promised. They will never see another cent of my money or any business whatsoever. All this after being a loyal customer for 25+ years.

I never post but am doing so because of the one review which is so bad. I have used this bank…read moreabout 18 years and have never had a problem!