By far, the best banking experience ever. Everyone is very nice and they will all go out of their…read moreway to help you.

I've been a loyal MIDFLORIDA customer for nearly 20 years, and unfortunately I've experienced the…read moresame recurring problem year after year and over and over again. At few times per year, I get locked out of my online banking account and have to contact technical support to regain access. Today it happened again. By now, I'm very familiar with the process, so I called the published technical support number listed in the app. However, when I called 1-866-913-3733, the automated bot informed me that the call could not be completed. I then had to search for an alternate number and I called 1-863-688-3733. I should also mention that I have many years of experience working in software myself, so I'm very familiar with troubleshooting procedures and understand that issues can arise. What I don't understand is why this same problem continues to happen so frequently. And no I didn't forget my password as I log into the app many times per week. During my second call, my frustration got the better of me and I muttered an inappropriate curse word. I immediately apologized to the representative, as it was not directed at her personally. The representative then requested my member number. I had my checking and savings account numbers readily available, but I don't recall ever being given a customer/member number to provide during previous support calls? Given the circumstances, it left me wondering whether the interaction had changed because of my earlier remark, though I sincerely hope that wasn't the case. Unfortunately, the representative was unable to resolve my login issue. I requested to speak with a supervisor, but it became apparent that one was not going to be brought into the call, so I eventually ended the conversation. In all my years dealing with MIDFLORIDA's technical support department, I've never had an experience this disappointing. After nearly two decades as a customer and repeated issues with online banking access, I'm seriously considering moving my accounts to another financial institution. This entire experience has been extremely frustrating and discouraging. At the moment, my login info has not been reset. Maybe get AI to replace the rep? I'm certain, I'd be online right now.

I am really disappointed whenever someone who works in any service industry doesn't provide basic…read moregood customer service and respect. When someone hands you an ID, a card or money, you shouldn't just throw it on the counter. You should hand it back to the customer. A smile would be nice. But even without a smile, words like, "please" and "thank you" are appropriate. Why would any institution hire someone who exhibits such negative, unprofessional behavior.

it took over 10 minutes for my phone call to be answer by a person. the reason i was calling is…read morebecause the previous call was to reorder checks and the checks came in with the wrong address. iI would not recomend this bank to anyone.

My first experience here when I opened a business account was stellar. They have since gone way way…read moreway down hill. Now it takes a very long time to receive service to open a new account or to sit and discuss issues that you may have. I waited for an hour and I still was not able to receive customer service. I left after waiting for an hour. The 2.6 stars Yelp rating is inaccurate. They are 0 stars. Zero service. Zero care. Zero interest in helping. Zero urgency. Zero customer service. "We put people before profit" is false advertising. They do not put people before profit. They put us last. If it was not for us they would not have a job. I would not recommend Grow Financial in New Port Richey to anyone. If they lack customer service on the front end, they will lack it on the back end. Save yourself time that you would have waited just to speak to someone so you can open an account and save yourself the aggravation of having to wait a very long time for service. Do not go here. Go elsewhere! Go to either Achieva Credit Union OR MidFlorida Credit Union which are also on State Road 54.

Recomiendo 100% este banco son increíbles tienen las mejores ofertas y créanme me siento bendecida…read morepor haber llegado a abrir mis cuentas con ellos son muy profesionales y atentos

I had a small issue with a Western Union I had sent out the previous day so came…read morehere to retrieve the money and resend it properly. Issue could've been easily resolved within minutes and they had me there for 50 minutes just for the retrieval. The women at this bank are low class and absolutely uneducated. Took three women to complete this simple task (including the bank manager). All were very unpleasant and treated me as if I were causing them a huge inconvenience. Had no idea what I was asking for when I said I wanted to resend it as "anywhere in minutes" with Western Union. The teenage cashier at Winn Dixie better helped me with what I needed. Shouldn't have expected anything more from Pasco County. What a shame!

Linnea at the Wells Fargo bank on Hwy 54 in New Port Richey always has a cheerful attitude and…read moregreat smile plus super customer attitude. A person who gives a positive attitude to her job.

They are no help if you have fraud on your account. They will close your account and lock your…read morefunds in another account. i cant even get my funds to open another account with another bank. They simply have way too much power over money that is not their.

Gotta admit I spoke to a very honest representative of the bank. I have wanted to change banks for…read moreyears, but it is such a hassle. I got their new "Active" credit card, with 2 miles for every dollar spent, sweet card! I also wanted to lower interest rate on my car loan & personally, I like to keep things together at 1 bank, if I can. It seems to earn me more loyalty & perks. The representative explained to be that Wells Fargo, does not do any unsecured loans. Was sorry to hear that, but BRAVO for honesty, telling me up front & not wasting my time!! Overall I dislike banks & coexist with them out of necessity. I hate my bank & love the professiolism I received at Wells Fargo. What's a girl to do? If it wasn't for the car, I would be banking with Wells Fargo & don't forget about their sweet new "Active Cash" credit card!

Only one person working ALL the drive up windows! Only ONE…read moreperson working inside. WHY?? There are a line of cars in the drive thru (especially the commercial line) and a line of people inside. This bank loves to go slow and make people wait atrocious wait times...GET MORE WORKERS

Several complaints about this branch…read more 1- I scheduled a 10 am phone meeting with Client Banking a week before the "phone meeting". All week long I received confirmation emails & texts confirming my upcoming call. Well lo & behold it's now 10:38am and no call for my confirmed 10am appt. This is the second time in a couple of years that this has happened. One of the confirmations I received had the name & number of the banker who would be calling so I called, twice. Surprise, surprise, got their voicemail. So I called the main number and read below for that great customer service. 2 - Whenever you call that branches main number, a recording answers telling you they can't take your call and to call back. You call back and the same thing over & over. Horrible, customer service Chase! But I guess that's what they can do when they are a conglomerate. Sad!

Major changes at this branch. Daniel and Melissa have left, more so due to in house politics…read more We have taken our retirement to another facility. Melissa was the backbone of this branch, and due to Tara, Melissa is gone. We have gone so far as to remove everything from our safety deposit box as well. We are going to find another banking institution. My opinion of this bank due to Tara is not to our liking.

Really upset my the pet policy of this branch. While I was in there today, the manager brought her…read moredog and handed to the teller across the teller window. The dog walked across the counter top. This is where customers do their transactions. Extremely unsanitary. The teller proceeded to put the dog on the ground, give him a treat and then put him in the teller chair. I disagree with the pet policy in a business. Even at that, keep the pet in your office in their place. The branch office should be for customers.

Horrible wait times no help rude staff 15+ people in line and only 2 tellers...wtf thats why i bank…read moreat wells fargo so much better

I wish I could give this back a zero star!!!! I am definitely finding a new bank to bank with!!!…read moreEvery time I come to a Bank of America the line is ridiculously long and they have one or 2 tellers working. I wait on line forever like I have nothing better to do. I've been a customer for many years and this problem only gets worse.