Never have an issue with the branch on Ridge Rd, in Pasco County . The tellers are always helpful…read moreand friendly and the manager Carrie couldn't be nicer. My only issue with the credit union as a whole is getting the branch on the phone.

I went into this establishment and was not even greeted just gave me a look of "what do you want"…read moreHow dare you walk in here. I was told I am eligible to open an account but got the feeling I was not wanted. Very rude, no customer service, no welcoming smile. Will never return.

I came in to open an account for my son and was immediately welcomed by Carrie, Gus, and Kevint…read more The entire team created such a warm and inviting atmosphere--from the friendly energy to the music and even the thoughtful touch of offering bottled water. Ms. Carrie provided exceptional service and took the time to walk us through every step, making the process feel easy and stress-free. Since my son is a minor, I also opened an account--and I can honestly say I feel great being part of a credit union as welcoming and supportive as Tampa Bay Federal. Experiences like this truly set them apart.

Josie is amazing always friendly and helpful. I've been with credit union for 20 plus years…read more Vanessa also rocks!!

Im from the Investment industry, and have been very satisfied keeping a significant personal…read moreaccount with Schwab for decades. Even now, both their online trading and banking platforms reflect better security and technology than other leading institutions such as JP Morgan Chase and Citibank. Finally, I get outstanding service from my Financial Consultant (broker), Carly Murphy, in the Tampa office. She thoroughly answers my questions on a timely basis. Carly even went so far to set up an in-person meeting today with Schwab annuity specialist, Michelle Roush, from whom I learned alot about the annuity product differences and other return details. Thrilled because I hold alot of annuities and my past / outside brokers never bothered to edify me! Thanks again to Carly, Michelle and Schwab!

Bright and light new Schwab office. They've been helpful and friendly. I make sure to pick up a…read moreSchwab pen and snacks while I'm here. They also have a coffee machine. Plenty of parking. It's ny Outback in the Westshore area across from International Mall. I've always had great experiences with Nina Yee the rep who works here and was at their former office that was tricky to get into and out of. Del Friscos, Kona, and Texas de Brazil are nearby. Grab a snack or happy hour bite at Kona on your way thru. Invest wisely. Buy low and sell high.

They've been helpful and understanding even when overdrafts happen. Glad I bank here as of yet and…read morebeen there many years

What a joke of a credit union, I have spent a lot of money on overdraft fees as I am getting my…read morebills paid off & this credit union isn't making anything any easier by taking more money from me that I don't have.

I've been a member here for over 30 years and have always received excellent customer service…read more Please ignore the 1-star commenter, they are obviously not a member and probably tried to cash a questionable check.

Nice small hometown bank. Very courteous, helpful, and easy to talk to. I would give them a 10 out…read moreof 10

Mary was a good Financial advisor. She was good employer. Nice professor mannerisms, and was quick…read morewith answering the phone.

Claudia was absolutely wonderful! She was patient and understanding of my financial needs. A…read morepleasure banking with her.

This is the best bank and branch that I have ever banked with! They offer free checking, no monthly…read morefees yay. No, NSF fees and advance pay if you have direct deposit! From the moment we walk in everyone was welcoming and helpful. Jenny the branch banker was professional, personable, and addressed all of our questions and concerns. I highly recommend Fifth Third bank and if you are in the area the Anderson branch.

The following is an email I just sent to the Region Manager of Fifth Third after my experience this…read moremorning. ---------------------------------- I wanted to take a minute to explain to you that the way the branch manager at the Andserson location failed to handle a situation just lost your bank a customer. Forgive me if any of this comes across as rude, but I'm not happy right now. Background: I wrote my wife a check for $3100 and had her go to cash it, so she could get the money in her (Suntrust) account right away. I was making breakfast for the kids. She went to the Anderson location, and they told her they wanted a $25 fee because she's not a 53 account holder. She called me, upset, and explained the situation. I've never heard of such a thing before; charging a fee to cash a valid check to the person to whom it was written. She put the manager, Andres Rojas, on the phone, and he explained that they wanted $25 to cash the check for her. I told him that I run several hundred thousand dollars a year through my accounts with 53, and if he wanted to lose me as a customer to insist on this $25 fee. I told him to make his decision and hung up, figuring he'd come to the correct (for the bank and the customer) conclusion. I'm accustomed to bank personnel favoring good customer service over pissing a customer off. Nope. My wife called me back after a few minutes, and told me they were insisting on this $25. So now I had to quit cooking the breakfast, drag the kids into the car, and haul them down to the bank. Where I then withdrew all the money from that account (I have three) and promptly closed it. I have two other accounts, and once all the transactions settle down with them, I will be closing them as well and moving to a different bank. I do understand that banks have to make their money, and have different ways to do this. I also understand that whatever bank I move to may have a similar (nonsense to me) policy about cashing checks. That's not the point. The point is the customer service sucks. Your branch manager could have easily given a shit about keeping a fifteen-year customer. But no. He haaaaad to have that $25 fee (which was never going to happen), and now your bank will have neither the $25 or the customer, but instead a disgruntled ex-customer. When I went in to the branch and closed the account the manager was coldly indifferent to the matter. I explained that he just lost a customer, and there was neither an apology nor any effort whatsoever to salvage the situation and retain me as a customer. None. He couldn't possibly have cared less. He wasn't rude in any way - just very matter-of-fact about the whole thing, without a single drop of "Your business matters to me and I would like to see how we can make things right." Cold. Disinterested. This is a shame too, as I have had excellent customer service before. A few years back the branch manager at Island Estates went out of his way to help me open up my business account. He made it as easy as possible, and I was quite impressed at the time the way he'd handled the whole thing. That had left a very good impression with me and I was very happy. Today's experience, however, has left a bad taste in my mouth. Now I have to open new accounts, let them mature, connect my paypal account, the whole ordeal. But at this point I am willing to go through that. Before I do I will take some time and find a bank that has a good track record of customer service. I will also be posting this as a review on yelp, word for word.