Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

Customer service is awful!!…read more I am writing to formally complain about my recent experience at your branch involving a check from Chicago Title. Better than a cashiers check!!! I went to the branch, that i opened the account, they knew who I was... The branch manager, Jeff Chen tried to place a week hold on my check. And when i said that i wanted my fund available, He then had the audacity to ask me what I intended to use my own money for and what I planned to buy. I didnt know I had to beg for my money!! At no point should a customer be required to justify how they plan to spend their legally earned funds. I did not realize I was expected to beg for access to my own money. Because of this unacceptable interaction, I stopped the transaction immediately and took the same check to Wells Fargo, not the branch where i opened my account, where it was accepted without any hold or unnecessary questioning. and treated me like a real customer!! Afterward, I contacted your credit union and requested a call back from a manager to discuss this matter, as the situation was completely inappropriate. To date, I have received no return phone call, which only compounds the issue. This experience reflects poor judgment, a lack of professionalism, and a failure in basic customer service. I expect an explanation, accountability, and assurance that this type of behavior will not happen again.

Taylor helped me, my daughter, and son-in-law complete tasks we've been putting off for over a year…read morenow. Knowledgeable, patient, and friendly, she made the process wonderfully easy. Erik also helped us, seeming to know the answers to questions before we could finish asking. It was great. This is why I've been with Kinecta for decades. There's a small town feel to it while being cutting edge on financial needs.

I have been dealing with this bank since it was originaly Hughes Federal credit union, now Kinecta…read moreFederal credit union, for over 25 years now, they have always looked out for our better interest, saved us money on car loans, and delivered us high interest rates on savings accounts, I have had the pleasure to work with Roxanna now at the Thousand oaks branch she is Very helpful and knowledgeable, it's good to know someone at the bank!

I'm very pleased with the customer service Very friendly…read moreand helpful They treat me kindly and Efficiently It is always a nice experience going to my bank Such a pleasure as well as close to my work Grateful Great job Peter Suescún

Excellent service from this bank especially from Tanim Chowdhury. He keeps me informed of…read morebeneficial rates and is extremely thorough when processing my transactions, carefully explaining everything in great detail. I really appreciate this along with his friendly demeanor. The manager, Carmen and the rest of the staff are top-notch also.

Always a pleasure to visit their Thousand Oaks Branch. I've opened multiple accounts here with my…read morekids who also have done the same. Susan Ramos is great! She's taken good care of me and my concerns. Location is centrally located and safe. Lots of open parking.

I would not recommend Premier America Credit Union based on my mortgage servicing experience…read more My mortgage loan originated through Premier America, and their main banking dashboard showed my mortgage loan as "Current." The mortgage portal also showed only the normal payment amount due and did not clearly show that the loan was past due, that a prior payment was missing, or that two payments were required to bring the account current. The only way to possibly notice something was wrong was by looking through the payment history in small text. The main payment screen did not clearly say "past due," "delinquent," "two payments due," or anything that would alert a borrower that the loan was at risk of being reported late. When I made my payment, the system only showed/requested one payment. I later found out there was an issue only because the bank called me, and at first I thought the calls might be fraud/spam because the online account information still appeared current. When I disputed the issue, their response was basically that the Premier America main banking page did not matter and only the mortgage servicing portal mattered. I strongly disagree with that. This was the bank I got the loan through, and their own banking dashboard displayed the loan as current. Even worse, the mortgage portal itself also did not clearly show a past-due warning or the total amount needed to bring the loan current. In my opinion, this is not transparent and creates a serious risk for borrowers. A mortgage payment system should clearly show the true account status, the exact amount due, any past-due balance, and whether multiple payments are required. Instead, the information shown to me was confusing and incomplete, and now I am dealing with a late fee and credit reporting issue. Based on this experience, I would not recommend Premier America Credit Union for mortgage lending or servicing.

Last week, I went in branch to perform a transaction related to a check I had drawn from Bank of…read moreAmerica. The service representative (Keera) noticed an error that both B of A and I had missed. She and the other rep (Serenity) dealt with it quickly, professionally, and painlessly. I've never had anything but great service in my 20 or so years of using this branch.

I was out on hold for 27 minutes. The person on the phone was rude and impolite. The person is…read moreMarlene in customer service.

They have that old Towne feeling. their computers run too slow the people though try hard to make…read moreyou happy.

Now charges fee for use. $3, so I passed. Is this the new standard for credit unions?read more

I been with Citibank for 30 years never a problem . There app is easy to use…read more Their Citi bank Costco card is great to have

Citibank has a problem with their credit cards being used on the Internet. In the past six months,…read moreif I bought anything online, my card was immediately hacked and fraudulent charges were put on it. In six months I had to change my Citibank card three times!! I don't have this problem with any of the other credit cards that I use. I would advise never using a Citibank card on the Internet to purchase anything. If you do, there's probably a very likely chance that some unknown stranger will start buying stuff with your card the day after you use it online.!

This was the closest Wescom near Calabasas, CA. Nice location with plenty of parking. To use the…read moreATM, you'll need to use your debit card to get in after business hours. I came by around 12pm and was promptly helped. They were very informative and shared a lot of insights.

First couple people I dealt with were very nice and helpful. One guy ruined the experience. Very…read moredisappointed in Wescom.