Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

We got scammed 2 nights ago we received a call from Logix 800 number as it showed up on my husbands…read morephone then they sent a passcode he fell for it !! he's a senior citizen the next 10 minutes my debit card was compromised and so was my credit card that was attached. Thank goodness we went to the Wendy Dr branch Matthew was just amazing he had to open new accounts for us and new credit cards. He helped us out so much and made everything go smoothly very knowledgeable but what a hassle now having to call all of the companies that I have autopay with thank you Matthew for all your help the best customer service

Taylor helped me, my daughter, and son-in-law complete tasks we've been putting off for over a year…read morenow. Knowledgeable, patient, and friendly, she made the process wonderfully easy. Erik also helped us, seeming to know the answers to questions before we could finish asking. It was great. This is why I've been with Kinecta for decades. There's a small town feel to it while being cutting edge on financial needs.

Taylor helped my wife and I open our first account together as newly weds. She was super friendly,…read morepatient, kind, and answered all of our questions no matter how stupid they were. The process was smooth and she helped us understand everything simply. She deserves a raise as well as a promotion. Mychal greeted us and was a stellar worker as well. The only suggestion I have for this location is to add hot cocoa to their coffee selection for us non-coffee drinkers ;)

I'm very pleased with the customer service Very friendly…read moreand helpful They treat me kindly and Efficiently It is always a nice experience going to my bank Such a pleasure as well as close to my work Grateful Great job Peter Suescún

Excellent service from this bank especially from Tanim Chowdhury. He keeps me informed of…read morebeneficial rates and is extremely thorough when processing my transactions, carefully explaining everything in great detail. I really appreciate this along with his friendly demeanor. The manager, Carmen and the rest of the staff are top-notch also.

Went in at 9 to get change for work. The man who has access to the change wont be in until 10:30!!…read more WHAT??? I go back at 10:30, apparently being on tine for wirk is not a prioeity for this man, as he still had not shown up by 10:40 and I dont have time to keep my business closed while waiting for him. I've never heard of a bank who's opening employees can not access money! Time for a better bank!!

Kudos to Chase Bank branch on Reino Road!…read more I recently had a series of very positive interactions with Matthew Martinez and the other branch staff at Chase Bank in the Albertson's parking lot on Reino & Kimber in Newbury Park. I had a particular issue that I needed help with, and the following occurred: * I was welcomed to the branch when I entered. * After explaining what I needed, I was taken to the office of a branch executive - no waiting. * We sat across the desk from one another - no Lexan barrier - and after I explained what I needed, it took just a few minutes for Matthew to accomplish it. This required a couple of phone calls, again accomplished immediately, to the right people the first time. * A few days later, I got a call from the branch manager asking if everything had worked out. Yes! * Just this afternoon, I got another call from Matthew to make sure that all issues had successfully resolved, and that I was now able to do what I had needed to do. Yes! Although the non-profit I was associated with had an account there, it was closed about a year ago. I don't have any other accounts there, but this certainly encourages me to consider doing so.

Always a pleasure to visit their Thousand Oaks Branch. I've opened multiple accounts here with my…read morekids who also have done the same. Susan Ramos is great! She's taken good care of me and my concerns. Location is centrally located and safe. Lots of open parking.

I would not recommend Premier America Credit Union based on my mortgage servicing experience…read more My mortgage loan originated through Premier America, and their main banking dashboard showed my mortgage loan as "Current." The mortgage portal also showed only the normal payment amount due and did not clearly show that the loan was past due, that a prior payment was missing, or that two payments were required to bring the account current. The only way to possibly notice something was wrong was by looking through the payment history in small text. The main payment screen did not clearly say "past due," "delinquent," "two payments due," or anything that would alert a borrower that the loan was at risk of being reported late. When I made my payment, the system only showed/requested one payment. I later found out there was an issue only because the bank called me, and at first I thought the calls might be fraud/spam because the online account information still appeared current. When I disputed the issue, their response was basically that the Premier America main banking page did not matter and only the mortgage servicing portal mattered. I strongly disagree with that. This was the bank I got the loan through, and their own banking dashboard displayed the loan as current. Even worse, the mortgage portal itself also did not clearly show a past-due warning or the total amount needed to bring the loan current. In my opinion, this is not transparent and creates a serious risk for borrowers. A mortgage payment system should clearly show the true account status, the exact amount due, any past-due balance, and whether multiple payments are required. Instead, the information shown to me was confusing and incomplete, and now I am dealing with a late fee and credit reporting issue. Based on this experience, I would not recommend Premier America Credit Union for mortgage lending or servicing.

They have that old Towne feeling. their computers run too slow the people though try hard to make…read moreyou happy.

Now charges fee for use. $3, so I passed. Is this the new standard for credit unions?read more

I been with Citibank for 30 years never a problem . There app is easy to use…read more Their Citi bank Costco card is great to have

Citibank has a problem with their credit cards being used on the Internet. In the past six months,…read moreif I bought anything online, my card was immediately hacked and fraudulent charges were put on it. In six months I had to change my Citibank card three times!! I don't have this problem with any of the other credit cards that I use. I would advise never using a Citibank card on the Internet to purchase anything. If you do, there's probably a very likely chance that some unknown stranger will start buying stuff with your card the day after you use it online.!

This was the closest Wescom near Calabasas, CA. Nice location with plenty of parking. To use the…read moreATM, you'll need to use your debit card to get in after business hours. I came by around 12pm and was promptly helped. They were very informative and shared a lot of insights.

First couple people I dealt with were very nice and helpful. One guy ruined the experience. Very…read moredisappointed in Wescom.