Although my first few experiences weren't great, they're improving a lot and I appreciate that…read more Thanks for putting in the work to improve the customer experience!

I don't recommend this branch. There are always people loitering by the ATMs and they keep their…read moredoors locked during business hours. That makes for a very uncomfortable experience and makes me think this location isn't very safe.

Really bad service! Also the front door doesn't close right…read moreso it is warm in there , I could ignore that but I was not treated well at all

BoA branches are usually pretty similar so reviews don't change much excpet for accessibility and…read morestaffing. I rarely visit branches these days but BOA is one of my banking spots that usually have me visiting the branch. It also seems that BOA is continuing their branch consolidation. Happily this spot is not far from me. This spot is right on the corner of University and McNab and they have their own lot. It is very easy to access from either side and it's an easy in and out. It's also very accessible for all with the long ramp here. My only current issue with banks theses (I am a former banker) is that they working with fewer people in their branches as so much information is available on-line. The issue is that i'm at the branch because the information I need or task I want to complete cannot be done on-line. The branch staff is extremely courteous and very helpful. It is a pleasure to come in here and always want to complement the staff on a job well done, especially during these very challenging times. KUDOS to the team at Bank of America Financial Center

I go in once a month to deposit my rent check to my landlords act. Today, I went in, and there were…read moreabout 5 people in line. I had a lovely woman come up and offer to help me. For a check deposit, she was able to scan it in with her I pad and help me right away with her iPad. When I left, there were still 4 people in line. Great customer service and just the thought that they can help speed up the process was just awesome. I bank with another great bank, but if I had any issue with mine, I would switch in a heartbeat. Thank you

My Debit card was stolen at Fresh Market . They went straight to my bank BOA and walked thru the…read moredrive thru and took out $1000. The fraud unit denied my claim and denied it and i'm out $1000. Said it was too easy for the crooks . That i must of known them and gave them my card and pin. Hello, this is $1000. The world has gone nuts.

I came in for the first time the other day because of MLB Mondays, a program where you get a free…read moredrink on Mondays during mlb season if you sign up. It was so much better than I expected! I expected a small coffee counter and to be pressured into Capital One banking services, neither of which were true. The staff were next-level friendly, and seemed like they genuinely enjoyed being there. They welcomed me when I walked in, and told me about the drink specials and other amenities at the cafe such as reservable spaces (only for capital one cardholders) and events! I got a cherry vanilla iced matcha latte from the spring menu. It was good and the presentation was nice. It was extremely sweet, so I'd get something else if that's not your thing. They told me that the summer menu focuses on blueberry and ube, so I'll definitely have to try that out! It was somewhat crowded, but there was plenty of seating and outlets. This is the perfect place to get a good drink, get some work done, and even get banking errands done if you're a capital one customer. Plus it's right on las Olas, so it's a nice area to walk around or visit other shops. Such a great find!

My fiancee wanted to stop by here to try their coffee. We weren't expecting much since it's a bank…read more But we couldn't be more wrong. Capital one cafe has surprisingly good flavor coffee. They use a verve brand and it was to our liking. They also offer 50% off if you pay with capital one credit or debit card. They also have some food items and they were pretty decent too. I would recommend this place to more people to try. Yes, we will definitely be back for their coffee again in the near future. Located in las olas, you would think parking will be crazy but it was actually not hard at all.

This is a horrible bank. They have a decentralized customer service apparatus that doesn't have…read morerelationship managers that can help you with requests. Instead, even if you have millions of dollars in their bank, you can call your relationship manager and they will give you an 800 number to call instead of helping you with your problems. Other banks that I work with have relationship managers that own problems when they arise. If they don't know the answer, they will get you an answer. That's how banking should work. The only thing that relationship managers at Wells Fargo will do for you is sell you an additional service.

I went in today to withdraw funds but they said that I have to go back on Monday because there is a…read morerestriction.

I come here all the time to get change and for my personal needs and they're always very nice and…read moreaccommodating.

I am here now for a 1pm appointment and the time 1:06pm. They just called the 12:45pm to be seen…read more Very poor customer service. I will not be coming back to this location again.

Wow, my first painless experience at a PNC Bank after a long string of torturous experiences (see…read moreprevious review). I was greeted by teller Ashley - friendly and smiling. She knew exactly what I needed done after a quick glance at my documents, took care of it, wished me a great rest of my day and I was on my way. I am stunned by her excellent customer service and hope that Ashley is here to stay.

This Bank used to be my all-time favorite. The staff used to be caring, courteous, and super…read morefriendly. However, I have been with them over 20 years and I will be pulling my money out of there! I received the absolute worst customer service two days ago and just believe that the all new staff is absolutely terrible!

I came here to pay my Broward County property taxes in person. I like paying in person because you…read moreget the receipt of payment right away. Wells Fargo is the only bank that accepts payment in Broward County. I came in with my current tax bill and a certified check. It was easy! The teller was nice and professional. The bank was clean and plenty of parking. I was the only customer there so I got right in and out with no wait! That is unheard of at a bank at 5 o'clock but I'm certainly not complaining.

I almost opened an account here that would have clearly been a huge mistake. The branch was empty,…read morewhen I walked in there were 2 employees with no customers and the man said they could mot help me because they have an appointment coming in in 45 minutes and it takes that long to open an account....?! I called after leaving with the excuse being thrown at me blaming COVID to discover the same person who refused my business was the branch manager who also then refused to repeat his name and then hung up on me after saying "that's fine call corporate". I won't waste my time. Meanwhile explains why this branch is a ghost town. Corporate fascism...

I have been visiting this bank on behalf of my elderly parents for the last year, due to Covid-19,…read moreto assist with their banking needs. I have to say, every time I have visited, they have provided fantastic customer service! And this is all through the drive through, as the actual office has been closed to the public (due to Covid-19!) Yes, sometimes you have to wait a little longer to get to the front of the line, but when I do, the tellers have always afforded me the same amount of attention I assume they are providing others ahead of me and with kindness. This has been a tough 12 months for everyone and I really appreciate the excellent customer service they provide! I definitely recommend this location!

About 20 cars , 4 lanes but only 1 employee at drive thru window. Don't give me under staff b/s. If…read moreyou pay "well" , people will work.

Slow service but the staff is very friendly. My only issue with this location is the parking…read morebecause it is very limited (about 12 spots including handicap parking).