Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

El peor servicionde la vida. Esperando 1 hora para tener…read moreservicio y pasan a alguien que acababa de llegarcla manager hoy en turno , una grosera y patana. Hoy es mayo 9 a las 12 pm. Lo que quiero realmenteves no volver a esta agencia. Horrible customer service.

I HATE walking into this bank. they are the WORST and although I bank with chase this branch has…read morethe worst vibe and customer service they all look like they're bored and sleepy. They have no leadership there, everyone that works there is so blah. ive been banking with chase for my personal and my business and they still wouldn't help me to have a card replaced for fast delivery the guy needs my $5. gross i can't believe this is my bank

Quick and easy process! Love it!! I will use the at any time! I've been to two locationsread more

From the owner: Grove Bank & Trust is South Florida's community bank of choice for people who want convenient…read morebanking and superior personal service. Local Management. Swift Decisions. Experience the difference at Grove Bank & Trust. You will love our friendly knowledgeable staff, surcharge free ATMs at all Publix Presto. ATMs, online banking, online bill payment and mobile banking.

Slow service. More officers than visitors. Still waiting…read moreover an hour for a 2 min appointment. People being seen without regard for signup sheet. Appointment system is stupid. Hate this bank. Loath this branch.

Well let's see I have been sitting here for 25 minutes two bankers sitting in there offices talking…read moreabout there personal life with clients instead of dealing with business... rude as always The manager looks at you but doesn't say a word really what a joke of the branch!!!

Great bank with great service. Best in the area by far. Never a wait. Excellent facilities.read more

Very nice staff polite luxury bank clean it looks different than a bank you feel like your in a…read moreluxury travel place the staff amazing recommend this for your bank...or if you want to change your check it's only $5 fee if you don't bank with Popular Bank witch is not bad at all...

No wonder this BAO has 1.5 stars. First, good luck finding parking. After half of tank gone driving…read morearound, finally got to the lobby. After telling the guy in the entrance I needed to notarize 1 document, he told me I had to wait one hour. He even told me I should go to another place. Nice pink shirt, though... I've been a BAO customer for more than 20 years... I can tell their service had been deteriorated in recent years...

Incredibly poor customer service. In addition, they are severely understaffed with long wait times.read more

Terrible service. They send home for confirmation of the address, and after you lose two hours on…read morethe road, they ask to shield and open it in the application. And why did I go and printed it? They transfer responsibility to their colleagues when they do not want to answer questions.

so badly customer services , wait 3-4 hr, 1 person for customer service to handle controversial…read moreissues with the bank when there are more than 20 people in line, the rest just walked around and did not respond to requests to assign another person to communicate with clients

Tenía una cita con Financial service Al entrar la supuesta…read morerecepcionista estaba muy ocupada hablando con compańeros Me senté a esperar viéndola tan ocupada esperando se acercara a preguntar el motivo de mi visita. Luego de más de 20 minutos me levanté para preguntar si me iban a atender . Me pidio otros minutos para que la Sra Claudia me atienda???? Me molestó bastante la total falta de profesionalismo y demora. Me retiré muy molesto. Nunca atienden el teléfono de la sucursal. Tengo entendido que esta oficina cerrará en breve. Cierre ya. Por el prestigio del Banco

Super disrespectful in the phone, the lady hung up on me after I asked her a question…read more After being on hold for almost 20 minutes and having a business account with them you would think they would be nicer? I see you every week when I make deposits I will make sure to speak to the manager.

Although there was a very long wait due to high volume of customers I had an extraordinary…read moreexperience. The automated check-in process was easy, two easy steps after scanning the QR code located on top of the table. The system showed me how many people were waiting and my number on line. There was many other customers that had made appointments so the waiting time was about 30 minutes. I was assisted by Miss Nicole, a very elegant distinguished and knowledgeable banker. She was not only courteous but also very professional. I requested information about the new bank products and my concerns, she helped me and assisted me in a very efficient way. During my wait I noticed there were only two tellers available but they were very friendly and attentive to all customers!

Avoid this location at all costs. Extremely Long wait times and when you do receive assistance,…read moreCustomer service is terrible.