Customer service couldn't cash a check because the reader couldn't read it because it had been…read morefolded. They should've been able to enter in manually if needed had to go to another branch to cash the check.

Fifth Third Bank doesn't offer free check for Veterans, when I asked them if they offer free…read morechecking for Veterans they said "Oh yes" and then explained how they don't have free checking so if you are a veteran and you served you country honorably please go elsewhere for free checking if you have fell on Hard Times and don't have direct deposit .

Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.

I love my bank BUT the service at the drive thru is the worst! Half hour waiting before anyone came…read moreto the window! This is the first time I have actually waited. I usually drive away or go inside!! This wi dow is priority any place else!! Here they walk right by it and never stop!

Good rates. Applied for credit card and this one is so much better than the one I had. Online…read morebanking is very user friendly.

I had been locked out of my mobile banking and I was informed via the 1-800 number that I had to…read morepresent my id at a Key Bank branch to regain my access. As there is no Key Bank local to me, I ended up at this branch as a trip to Jungle Jim's (down the road) was also planned. The 3 Tellers inside of the bank were extremely helpful. As this was (I'm guessing) a somewhat unusual situation, I spoke with all 3 Tellers who assisted in the process of getting access back to my mobile banking. Between making different phone calls, waiting on hold and then assisting me with setting up my new mobile banking account, the process took approximately 45 minutes to an hour. While I was waiting I took pictures of this adorable piggy bank. I wanted to request a piggy bank for myself, but I refrained...lol. 5 star experience today at this branch.

Deposited a check and they are treating me like I'm trying to scam them or something. The check…read morecleared on the 21st and they still aren't releasing my money it is now the 24th. They keep telling me different stories. Nobody knows anything or how to do their job. They have the worst customer service ever. Do not bank here.

Actually went through the trouble of scheduling a meeting to open my daughter's first checking…read moreaccount. As I'm writing this we are 25 min and holding waiting after the scheduled appointment time. Nobody has even come by to update us. I'm stuck with the question "Why? Why Chase Bank do you not want business?" If we hadn't come so far to get this done I'd be outta here.

Poor customer service. I rushed to get to the bank by 1pm. Waited for 15 to 20 minutes there while…read morehaving the employees look at me back and forth. All to tell me that they couldn't serve me because they didn't have enough staff and that I should make an appointment. In addition, I had called them earlier in the morning to enquiring about what process I needed to come by and not once did they mentioned that they were understaff, or that they didn't take walk-in's and that I needed an appointment.

Language spoken is Spanish, they will count your money back to you in Spanish by default…read more.. I saw a roach in the lobby, told a teller, and she was unconcerned.

If I could give this branch zero stars, I would. Unfortunately I had to give one star in order to…read moremake this review I've been standing in this line from us 45 minutes there's tellers I just got done helping now she's been in and out the back room 50 times there's another man sitting in the office like there's zero urgency and I'll be closing both of my accounts and going to a credit union card came by now. Good job U.S. Bank you are an epic fail.

Top notch service, and the comment from someone else who whined and gave it 1 star, and mentioned…read more"deep state" .. well that's all you need to know about that person and review! I've used 5/3 for years, and with a recent crisis, that involved my account, the manager (Michael K) at this bank has gone above and beyond to help me with my banking issues. Could not ask for better service. Seriously.

Every once in a while I am reminded why I don't bank with Fifth Third Bank, even though they are a…read morelocal Cincinnati company. Unlike most companies that started in our region, this company has no grasp of basic customer service, let alone friendliness. Essentially, if you are not there to buy one of their loan products from their aggressive and predatory bank "managers," you will be lucky to get the time of day from the folks at the Fairfield Branch, let alone courteous service. Case and point this week I had a check written on their bank and decided to save myself the extra trip of going to my bank, since they were right next to the Kroger I was shopping at. What should have taken five minutes turned into a half-hour ordeal, and in the end, I still ended up needing to go to my bank anyway. Essentially, Fifth Third will not honor their checks, written on their bank. They will not cash a check written on their bank without a DNA test and something called a convenience fee: $10.00 Now keep in mind, I had the new Ohio TSA/DHS compliant driver's license and my passport, but for some reason those two forms of ID we're not acceptable, unless I had an account with them. They would require additional paperwork and a fee. . .to cash a check written on their bank! I asked to speak to the branch manager, but he could not be bothered more than 30 seconds to do his job, because he was busy in his little office, with his buddies, going over his fantasy football picks. This bank is a black eye on the face of Cincinnati. It is pretty bad when banks based in Columbus and Pittsburgh care more about Cincinnati than 5/3rd.