In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

I always have a good experience with this bank because of the associates. They are so helpful and…read morefriendly.

Love this bank, they are always fast & friendly. I use the drive through all the time. They don't…read moreneglect it like a lot of banks do. They also have a drive up ATM too. I've been going here over a year now, no complaints.

This the slowest bank I have ever encountered. On average the wait at the commercial drive thru is…read more10 minutes and that's being kind and doesn't include the time to count my deposits. They have one person counting deposits, slowly. The number of errors they make is ridiculous and they expect the business owner to return to the bank to fix errors when they should come to my business to fix it. Their error not mine.

Wish I could give zero stars " manager" Armando Hernandez is the ring leader of the do nothing…read morecircus came in to open a bank account they tell me it's gonna take hours and then I have to wait to see somebody but I could go over the phone and open up an account three people later and a bunch of questions and pre-recorded bullshit that I have to listen to later I have no bank account I go back into the location at the advice of the people over the phone and after contacting the Better Business Bureau I finally get them to do a simple task of opening a basic bank account and still they are wasting and harassing my time don't do business here

If I could give this Bank of America location no stars I would. There is only one Atm and it has to…read morebe the hardest parking lol and ATM drive thrus of all the BOAs to get into.

I had been with this bank for 15 years and things took a turn when they merged. Here is all the…read morereasons to avoid BMO at all cost . First they like to randomly turn off your debit card. I had to go into this bank about 7 times in one month. They kept turning off my business debit card for small purchases. I had a customer service representative yell at me after my mortgage was sold and I was having difficulty getting my loan info to pay. The customer service representative never can help they say they need a manager and then the manger is never there. I applied for a business line of credit and of course the process took months because the president had other obligations, so a loan set open for 2 months . Then couldn't be processed because of where my business was formed, and as the president of a bank you should know this ! Very unknowledgeable !!! Like What are you doing? Why are you bringing a car with you bankers. If I could give this establishment negative stars I would. When I closed my accounts no one cared. They do not care about there customers. Oh and there know for deposit money into other people accounts. The president of this branch is arrogant and does not care about anyone expect himself . I went to chase and never looked back

I was able to walk in and get my checking account set up within 30 minutes therefore I am ecstatic…read moreof how quickly the process was to set me up with my new account. I worked with Shehla and she was so helpful and helped me set up online banking as well which was nice.

Citibank reduced my "Checking Plus" credit limit and that of my wife's account with no warning by…read moreseveral thousand dollars each. We are very credit worthy but do not routinely run up high balances or carry balances. We are therefore not profitable to them. We also "use up" the credit dollars they have to lend to others. I reached out via a letter requesting that the credit line be restored to its original level. NO RESPONSE WHATSOEVER. We have been customers of this bank since getting our first mortgage in 1981 from Citicorp Savings at the time. This bank puts profits over customer satisfaction clearly. I DO NOT recommend banking at Citibank due to this hostile attitude toward great long term customers like us.

Having a Citibank credit card for Costco that has been compromised. Requested replacement card, and…read moreafter 15 days have not received it. requested, through their customer service, a new card to be expedited delivery. Citibank, as a policy of the bank, does not send out expedited delivery. You have to wait 7 to 10 days for the card to be replaced. If I could do business with Costco using any other credit card, I would do that. I would never choose CTI bank for any banking needs. NEV ER!

I've used community all my life. they alert me of potential fraud, they send me a birthday card on…read moremy birthday, they are kind.

Have used this bank for over nine years. It has been a great experience. I especially like how…read morehelpful they were with my strange bucket list request. Maryann Calkins was extremely pleasant and helpful.

Chase Bank is the best bank I have ever used. While I currently don't have any credit cards with…read morethem, their checking and savings accounts are great. Wonderful interest offered with CD's. It's easy to make an appointment inside and the banktellers are really great at following up with you after the appointment.

I have our business account here and the people here are Professional and courteous. My banking…read moretransactions are completed quickly and accurately.

This is an exceptional branch. Allie, Irene and Joe are all very professional, knowledgeable,…read morecourteous and an asset to the bank. I highly recommend this branch and their very skilled and welcoming team.

I had tried to apply for the Evergreen Bank Group High Yield Saving Account on Friday, August 9,…read more2024 and received an email the account could not be open. I than applied to another bank that have HYSA and was approved. Both banks had the same identical questions when applying for the HYSA. I have sent an email with a cut and paste of the approval of the other bank and question the reason why I was denied. I did not receive an email respond. I than called Evergreen Bank Group to inquire the reason of why the application was denied and was told my account could have been frozen. All three credit bureau accounts are not frozen. I have mentioned if my account was frozen than the other bank would not have approved my application. I was told the other bank criteria could be different from Evergreen Bank Group in what they look for. I than pulled my Chexsystem report and both banks was listed on the report that ran a check on me. My Chexsystem score is 0614 out of 899 and stated that I was low risk, credit score from the 3 credit bureau is over 800 each. My report did not mention any fraud, no freeze account, no bounce checks, no overdraft, no late bill payment, etc . The only item on the report was social security card in 1986 in which I did request as I had misplaced my original social security in 1986. I was told by Evergreen Bank Group to apply again in which I did this week and was denied again. I had double checked my name, birthdate, address, social security are identical to what is stated on my Chexsystem account as Evergreen Bank Group uses Chexsystem to run the report. I was disappointed as the bank in located in the area that I live and I would have felt comfortable in transferring my large sum of money of over $30k from my Citibank account and continue to deposit monthly to increase my emergency funds. Overall the customer service was nice and tried to help but really don't know the reason why the application was denied and I was approved at the other bank when both bank used Chexsystem to run the report.

Love this bank. All the staff has been super kind and personable. Second time I walked in two…read moredifferent employees remembered both mine and my wife's names. Pretty rare to have a bank where you feel like they will actually care when you need something or if something were to happen. You don't feel like they're trying to just turn you over quickly or get you to set up stupid accounts/cards. Going to be pretty hard to bank somewhere else in the foreseeable future.