I'm consistently disappointed in the customer service. There are some good people working here, but overall, Chase Bank has gotten too large to really give that great customer service of the past. Good luck finding someone if you have an issue. They do not even list a phone number for their corporate office. I've been with them since the 1990's (Washington Mutual). The reason we keep local banking here is when traveling we can usually find a Chase ATM. No way would be put our investment accounts in a Chase Bank. read more

Absolutely the worst online experience of any bank I work with!! People in the bank are nice and helpful, but the bank policies are not good for the consumer. read more

I had to Call the Toll Free phone # on the back of my card this morning to dispute 2 charges on my Chase Credit Card. I got a person named "Areiyan" from INDIA ! I could NOT understand his thick accent and he refused to Dispute the 2 charges. He made me cancel my current Chase Credit Card as "Fraud" and send me a new credit card. This employment of STAFF outside of the US is destabilizing our US Labor Market ! The tariffs imposed on India is causing Chase customers to pay MORE in service charge fees. This is NOT fair and Chase should be ashamed of themselves for their behavior towards American citizens. read more

Chase Bank - Banks & Credit Unions Near Me - Palm Springs, California

Located at the end of the Palm Canyon strip, the ATM sits up front on the main drag, while the multi floors of parking are on the back side, so it can be a hot walk around. read more

WARNING: Chase will hold on to your funds until the bitter end. It took weeks to clear a closing check I received. IF YOU NEED YOUR MONEY FIND ANOTHER BANK. They also give fake names over the phone - shady stuff read more

We wired a large sum of money to this bank, but then immediately wanted to wire it back to my other bank, and they would not do so making all sorts of excuses to delay us getting our money. Be careful with this bank as once they get your money, they do not want to release it in my opinion. read more

While it's true about the two Tellers here, I find that mid afternoon visits will relieve the lines. Try thinking outside of herd mentalities and you might find banking a little more pleasant st Chase PS. Great midcentury building too. read more

Chase Bank - Banks & Credit Unions Near Me - Palm Springs, California

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I happen to go into this branch today to get a couple of checks cashed. The "teller" who happen to wait on me was sitting in a chair? I had seen her walk away from her area while I was in line and she seem to be walking perfectly fine. Other than counting the cash back to me, she never asked me how I wanted my currency and if I would like an envelope? Apparently, this teller needs some training on customer service. As a Private Client of J.P. Morgan, I have never experienced this kind of NON-SERVICE and found this very unprofessional! read more

Inability to speak to a real person. Voice mail simply wants you to do everything online

Called this morning and immediately got a pickup from a lady who will take care of me tomorrow morning with a branch appointment! Excellent service as always! read more

Chase bank victimizes the victim of fraud. Let me tell you how last week I reported the fraudulent charge on my debit card. They canceled my pass debit card and send me a new one now since I received a new card every time I shop they deny it with a message saying this, please say yes if it is and then I say yes and then it says you should redo this sorry about the inconvenience. That means if you ever have an account with this bank and you report a fraud, you will be victimized for your next transactions up to God knows when acceptable absolutely unacceptable should not be on the account of the victim department has no level of customer service and I would never ever recommend anybody to join this bank. I am changing to Chime bye-bye read more

OMG, from First to Worst in 2 weeks. WARNING: IF YOU ARE A SOLE PROPRIETOR WITH A NEED FOR POS TRANSACTIONS, GO ELSEWHERE. I came to this branch to open business checking as a sole proprietor. I chose Chase because of the QuickAccept point-of-sale device they offer, which takes mobile credit card and debit card payments. Perfect for my business, except for WHAT THEY DON'T TELL YOU: IF YOUR BUSINESS IS A SOLE PROPRIETORSHIP, ALL TRANSACTIONS WILL APPEAR ON YOUR CUSTOMERS' CREDIT CARD LINE ITEMS AND RECEIPTS UNDER YOUR PERSONAL LEGAL NAME, NOT YOUR BUSINESS NAME, EVEN IF YOU'VE FILED A DBA AND HAVE AN EIN!! That's right, kids--your legal name, telephone number, and address will be provided to every Suzy, Tom and Bubba who buys a bracelet, velvet Elvis, or bar of handmade soap through your Chase QuickAccept device. There's no way to change this, and no way to edit your receipts. Your personal, private information will be strewn coast-to-coast like leaves in the wind, leaving you open to identity theft or worse. Not to mention constituting a gross violation of your right to privacy. INCREDIBLY, not one of the 4 bankers I met with at this branch had any idea this was a Chase policy. After four weeks of missed pre-sales waiting in vain for them to "update" my account to prevent the above fiasco, I was finally informed there was no way to work around it. Had they warned me up front this was bank policy, I would have NEVER opened business checking with Chase. Be advised NO OTHER MAJOR US BANK has this kind of inane policy blatantly discriminating against sole proprietorships. Note also Square POS devices will let you customize your sales receipts however you choose. Jamie Dimon, you need to worry less about the gold toilets seats on your yachts, and more about providing exceptional customer service. AI is gonna wipe the floor with your crappy bank. All that lobster and Wagyu beef is bad for your cholesterol, hon. Makes you forget stuff--like the millions of small business customers who subsidize your billionaire lifestyle. read more

Nice friendly staff easy to work with great for my business as well dealing with them. atm always works very pleased

Great Banking experiences at this Chase! I get so frustrated every time I stand in line at my Dad's Bank, Wells Fargo..... Chase is a wonderful experience every time. No lines and a beautiful bank. read more

One of the manage was extremely rude to me yesterday, with a lot of attitude, I didn't catch his name because I just was so upset & walked away but I can describe him, he was a white older man, tall & kind of thin... I'm pretty sure he was gay & maybe half bald... I just know he was extremely unprofessional/arrogant & I should have asked for the number for HR of how he treated me like I was nothing! I absolutely don't tolerate that so I had to bite my tongue & walk away. I'm never going back there though read more

Awful service, high fees, terrible products. I had their checking account for 6 months. Never again

I spent 25 years in banking, much of the time working in customer service management, compliance, training, and process improvement. I left banking recently, so I'm not far removed from the industry. My philosophy, and that of many, is that banks offer very similar products so they differentiate themselves on service. Simply put, most of the employees in this Chase branch neither want or deserve your business. As Chase customers for over 12 years we entered this branch in an attempt to rectify a situation. I'll spare you the details. What I will tell you is that a problem we were told would be handled by the next business day remains unresolved one week later. And, our calls to the office and conversations with the manager (Michael) have resulted in nothing more than innane "we don't know how this happened", "it should be fixed today" (offered daily), and "corporate sets the policy". We're now in talks with "corporate" and executive management, with fingers crossed and prayers offered that someone can actually take action, in the form of customer service and problem resolution. read more

I wrote a review a month ago and im adding this to the review as though I went to this bank to cash my check zand was denied. Wait what? They never explained why I was denied just told me that they couldn't cash the check. Odly enough I went to another chase ranch that same day and sure enough they cashed my check. So why does one bank deny and one says sure no problem there is something foul about this branch I have notified corporate and even they were surprised by this because it's not like I have deposited it in my account and was waiting it to.pend. stay away from this branch. There is something fishy going on and frankly I don't trust what they are doing is above board. read more

Since I had forgotten to withdraw cash to play at the casino, we came here to withdraw. Loved that there's convenient parking in the back. This location is well decorated and very clean. The staff are super polite and helpful. Not one negative thing to say about my experience. The guy behind the counter was professional and friendly. There were no lines so we were in and out in less than 5 minutes. Will most definitely be back! read more

Yup one Starr This place is pitiful wait wait. . Not busy. But wait wait. And I no bathroom but the manager is so nice. This is Psp and the bladders here are aging. Haha. Our notary was so nice as well read more

I was told there is no such thing as a ladies room (bathroom) any longer. The manager told me it's for "whoever" while he stepped out with the toilet seat up and urine all over the floor. read more

Don't enforce masks! Short staffed- long waits for banker. Make an appointment -but, still wait.

I waited one hour to be helped by a banker only to be told they would not endorse my two party insurance check because they sold my mortgage to another co. on September 1,2017 the check I was asking to be endorsed was dated prior to them selling the mortgage. They are the worst of the worst. Every time I go in there I leave upset because they are no help what so ever. Pull your money out! Negative 5 stars -x5 read more

Very bad customer service and not timely with responses. Staff seem to be inadequately trained for the profession and appear to be "paper pushers" and send everything to other locations for decision making and approval. I would suggest finding another choice - read more

Had the worst of luck that this atm spit a fake bill to me. Even worse nobody was able to help me with a situation like this because it doesn't happens so often. Please be careful when using the atm by checking your bills. Worse of luck on my side nobody was able to do nothing about it. read more

I just love this bank. The tellers are amazing. The manager is so involved and they give you little Lolli pops when you stop by. Also their online banking is so great. You should definitely bank here. Give them all your money. read more

Had to return to this branch today to begin to close out my accounts. Corporate should really be looking at this branch - it is run very poorly and some of the staff just don't seem to care or have any customer service experience. The discussion by customers in the lobby was awful about service here, one customer I overhead telling the cashier that they "weren't winning any customer service awards" This place is bad news. I was waiting to get into my safety deposit and was told I would have to wait for a banker to let me in - I stood in the lobby with at least 7 other customers waiting. Some other customer came in a walked up to a cashier (it happened to be the bank manager) and wanted to get in their safety deposit - he was let right in. I questioned the bank manager and he said sorry, didn't know you were waiting. Bad news branch!!! read more

Mike, the manager called me to cancel our meeting because he was too busy with his other meetings. Even though I had set up our meeting three days prior, because he was available. He wanted to know if we could just take care of my "issue" over the phone. He promptly passed me off to someone else. I will continue to take my concerns regarding how I have been treated at Chase up their food chain. Even though they talk about the importance of customer service in all their voice recordings when you call and get put on hold...they really don't care. Their customer service is nonexistent. To be continued... read more

I visited this branch today at 2PM to replace an expired debit card. Simple enough process, it should have taken 5 minutes and I'd be on my way. I waited 1 hour and 10 minutes before I got up and left. I was not asked if I needed assistance for the first 40 minutes, then I complained after an hour I had not been helped. The woman I spoke with did say that she would help me in just a few minutes, but that took another 10 minutes and I decided to leave. I actually counted 3 tellers doing almost nothing, besides the few people who did come in to do a transaction. 2 personal bankers who were helping other customers for over an hour. I mortgage banker who was the only person to ask if we needed assistance, but couldn't help me. Then there were at least 3 other Chase employees who seemed to be too busy chatting with each other, etc to actually help the other two people who were waiting for over an hour with me. I'm glad my regular branch in Phoenix is a whole lot better than this branch in south Palm Springs. Maybe the employees in this branch need to go over to AZ and see how it's really done! That was my second attempt in three days to get served at that branch and it we be my last! If that were my first time to a Chase branch, I'd seriously think twice about opening an account at a branch that disfunctional!! I wish I could give a half a star for a review. If you want better customer service, find another branch! read more

Schedule employees to take lunch before or after normal lunch hours so there's not 1 teller when people on lunch need to do banking. And don't tell customers that" they need to eat something." . That is ignorance read more

Opened a checking account and needed a lot of help . Linda Escalante was. very patient. And explained all my options.hats off to her great service. L.Egli read more

Don't believe these curious one-star reviews. I have been with Chase Bank since 1985, and this bank at the corner of Ramon Road and South Palm Canyon operates within the same parameters as all of the Chase Bank facilities, which is a bank in the upmost ranking of professional and courteous behavior. The building is a palace, and the people who work under its roof bring great credit to its polished atmosphere. We have to remember that anyone can walk through the doors of an establishment that is open to the public. I have to give these employees credit. I have seen some of the worst examples of customers, with most unusual requests directed at the bank staff, while I have waited in line. The staff have comported themselves quite commendably, considering the situations. Keep up the great work, Chase! read more

If I could leave a lower rating, I would. I've been coming here for 6 months to cash my checks because this is where my employer banks.. my ID with my married name was stolen & I never had issues cashing checks with my ID with my maiden name. Until today. Thank you Erica for the attitude! Tomorrow is the 4th of July & my bank is already closed. Gas light is on in my car. Should be a fun holiday weekend. I hope management trains their employees to handle situations such as this better. read more

My actual complaint I made with the Office of the Comptroller of the Currency, United States Department of the Treasury. I'll await my response from them hopefully within 48 hours. Enjoy my story. I deposited a check from the California Employment Development Department (EDD) on Friday April 17, 2020 using my iPhone and the Chase Mobile app. This like all other instances I have made a deposit exactly like this went through no issues, and on the same day I was able to use the money in my account. Then on April 22, 2020 I deposited another check, also from the EDD the same exact way as on the previous Friday and the money was not released I waited until the following day in order to try and use the funds but then realized that it was on hold so I waited yet another day expecting that 48 hours should be sufficient amount of time for Chase to release the money. Nothing so I started calling the bank on that Thursday and they said to give it another day but never said why it was on hold to begin with. I called the following day when i saw my account had not moved and with no luck. I was told that maybe over the weekend but by Monday or as late as May 1st the check would be released. I asked the teller on the phone if I deposited the check into an ATM if that would speed things up because I still had the check in my possession and usually if i were to deposit it into an ATM there would be at least a certain amount opened up for me to use. This would have come in handy because I was not at home in Palm Springs, rather I was in Los Angeles. She said that it may or may not help matters but she wasn't exactly sure. On Saturday I sill had not received any money in my account so I asked my friend to take me to the bank and that is when I deposited the actual check into the account. I then tried to pull out $200 , then $100, and finally just $20 not receiving any money on any of those attempts. Sunday.... you guessed it, nothing. Monday April 26, 2020 I started to call the bank again and was on hold for 3 hours or more before being disconnected. I tried calling back again and wait times were just as bad so I decided to go to the branch downtown. I don't drive so that meant getting my COVID 19 attire on, riding my bike almost 4 miles in the Palm Springs heat of 103 degrees to the bank to only be told there was nothing they could do for me. Of course our exchange was a bit more colorful than that but without the loss of my temper I left the bank obviously upset, and empty handed. Today my account is -$1687.04 and the check still hasn't cleared. I would think that during a financial crisis and an economic shutdown by the Federal Government would perhaps inspire financial institutions to amp up their efforts to helping their "valued customers"in getting all of their basic banking needs met. I can't even get them to clear a check electronically by a computer that is specifically programmed in doing exactly that and only that much less get a call back from a teller or supervisor and with no chance of them actually helping my situation. It is a good thing I am on unemployment because it looks as though I won't be in contact with anyone at Chase anytime soon and that is not due to a lack of trying because I have spent approximately 20 solid hours on the phone or in person trying my best to make this happen. It is beginning to looks like I may be on hold a long while still or at least until the next government bailout. Meanwhile I am going to sign out and find mine. Yelp isn't going to feed me tonight. Unfortunately. read more

Great convenience and service by courteous professionals. I came back to bank at Chase because of a not-so-good experience with Wells Fargo and Chase has been exemplary in comparison. I only wish the had more branches including here in Cathedral City where I live read more

Chase Amazon Credit Card is what I have. Customer service horrendous because while this is is an Amazon affiliated card, it cannot be managed on a Kindle without incurring unintended interest charges. It's an ignored tech issue. I would NEVER expand my business with this bank based upon below are customer service. Their responses were arrogant. read more

If they allowed minus stars I would give them that!! Worst service I have ever received in a bank. Waited 40 minutes to get a few counter checks and then after waiting they told me that i had the wrong kind of account and I could not get counter checks. This is after two people from the bank told me that I could!!!! I then spent the next 15 minutes shutting down my account and taking all my money out of Chase. I will also being closing my credit card as well! When I asked them why is it taking so long to get to your customers the banker replied we simply don't have enough help - well good for them but that is not my problem. This branch appears to be horribly managed as another guy waiting as long as me also said he was closing his account as well. In my 50 years of having a bank account I have never had to wait that long for such a simple request. read more

This is probably the poorest run branch in Chase's system. They allow the lines to get very long, particularly at lunchtime when it is the busiest. When one asks why there is only 1 teller for 14 people in line (I have a photo of this line) I was told the other teller had to go to lunch. The women that work in this branch are very snippy and were quite rude to my Mother when she went into this branch a month ago. I have complained loudly but Chase doesn't seem to want to get a manager who cares about the long wait times. It's really very sad because there are a great deal of retired people here and it is very hard on many of them to wait on that hard tiled floor for nearly 40 minutes with no chairs or anything to lien against. This branch needs a full overhaul of professions. Try to avoid it if you are able. read more

I live near this bank I always come here... Great Customer service

Very disappointed at the wait time for services. I understand it gets busy in all businesses but This was more than professionally acceptable. Be prepared to wait 1 hour to see a banker- Private Client or not. My decision will be to use another branch or look for future banking needs at a bank that does not require appointments. Too bad because I like the services the bank provides read more